Ourbus

Ourbus Tickets And Schedules

Ourbus bus routes

RoutesPrice(USD)
New York to Bostonfrom$28
Newark to New Yorkfrom$26
Baltimore to New Yorkfrom$27
New York to Washingtonfrom$36
Boston to New Yorkfrom$43
Philadelphia to New Yorkfrom$9
Hartford to New Yorkfrom$15
New York to Philadelphiafrom$18
Washington to New Yorkfrom$72
Providence to New Yorkfrom$49
New York to Baltimorefrom$47
New York to Atlantic Cityfrom$53
Orlando to Miamifrom$20

Check out the most searched bus routes and schedules by Ourbus passengers, including the most popular destinations and the main cities served by the company for leisure or work trips

Ourbus onboard features

Enjoy a comfortable and convenient journey with a range of onboard features designed to make your travel experience enjoyable and stress-free. Whether you’re traveling for business or leisure, these amenities ensure you arrive refreshed and ready.

What's included

  • Air Conditioning
  • WiFi
  • Partially Refundable
  • Bulky Luggage
  • Standard Seat
  • Accessible Area For Bicycles
  • Beverage
  • Power Outlet
  • Bathroom

Ourbus Videos

OurBus: Traveler’s Guide

OurBus: Traveler’s Guide

Ourbus Reviews

The sentiment toward Ourbus is generally positive, with significant praise for its customer service, exemplified by employees like Harshit, Bhavya, Aarushi, and others known for being helpful, patient, and efficient in resolving booking and rescheduling issues. However, issues such as unexpected changes in operators leading to missed connections, delays, and challenges with refunds contribute to negative sentiments. Common themes include the effectiveness of customer support, dissatisfaction with operational issues, and the desire for improved communication regarding bus schedules and changes. Overall, while customer service is notably commendable, operational inconsistencies require attention.

Navigating Customer Experiences with OurBus: Striking the Right Balance

In the ever-evolving world of bus travel, OurBus has carved its niche with a promise of affordability and convenience, yet its customer experiences reveal a complex picture. A spectrum of recent reviews sheds light on the strengths and weaknesses passengers encounter, highlighting the intricacies of booking, the impact of punctuality, and variances in service quality during travel.

Strengths: What Passengers Appreciate

Numerous reviews shine a light on the commendable aspects of OurBus, predominantly focusing on:

  • Accessible and Friendly Customer Service: Many passengers expressed gratitude towards customer service agents who demonstrated exceptional patience and helpfulness. For instance, one user noted, “Harshit was kind and able to assist me in moving my ticket to another scheduled bus time. It was much appreciated.”
  • Efficient Booking Process: Customers report that booking tickets online is often a straightforward experience. “I like the fact that early bus schedule can be available for early flights,” shared a traveler.
  • Affordability: For many, the pricing is a key factor in choosing OurBus over alternatives. Passengers value the competitive fares, contributing to an overall positive impression.
  • Comfort and Cleanliness: Positive mentions of cleanliness and comfort on board were common. A traveler remarked, “Everything was clean and organized, and I got to my destination on time.”
  • Responsive Assistance: Quick responses to queries and issues were frequently highlighted, with a user praising, “Aarushi was amazing and answered every question I had.”

Weaknesses: Areas of Concern

However, not all feedback was rosy, as several consistent issues raised concerns among passengers:

  • Punctuality Issues: Many reviews point to delays as a significant drawback. As one passenger recounted, “The trip was good, but I arrived over an hour late.” This raises questions about the reliability of schedules.
  • Cleanliness at Terminals: Despite bus cleanliness, terminal hygiene was referenced negatively, with users expressing dissatisfaction with the conditions at various stops: “The terminal smelled really bad. There was an hour delay, which wasn't necessarily the bus's fault, but it added to the frustration.”
  • Communication Issues: A frustrating experience was detailed by one reviewer who missed their bus due to a lack of timely updates: “I received an updated booking confirmation only after I had missed the bus while standing outside in heavy snow.”
  • Inflexibility with Refunds: Passengers voiced their concerns over refund policies. One harsh critique stated, “We had to have our bank yank back the funds. There is a problem with a Company when their payment system that can easily take your money.”

Thematic Insights

Recurring themes in the reviews suggest a mixed sentiment amongst travelers:

  • While customer service representatives are frequently praised for their kindness and problem-solving skills, operational issues like delays and terminal conditions seem to detract from the overall travel experience.
  • Competitive pricing plays a significant role in attracting customers but is weighed down by concerns regarding punctuality and communication during trips.

Illustrative Anecdotes

Real stories highlight both the high and low points of traveling with OurBus:

“I was just notified that the luggage policy has changed, and I needed to add a paid luggage to my existing ticket. Tan helped me with the entire process of rebooking the ticket. I really appreciate Tan’s assistance.”
“Due to missing my bus, I called for help, and they provided a free ticket for the next one. A very positive experience!”

Recommendations for Improvement

For travelers considering OurBus, it’s crucial to be aware of the mixed bag of experiences:

  • Be mindful of potential delays and plan accordingly to avoid inconvenience.
  • Engage with customer support proactively for any potential issues.
  • Consider the flexibility in ticket options to minimize financial risks in case of cancellations or reschedulings.

Future enhancements in communication protocols and terminal cleanliness may also elevate the travel experience substantially. As OurBus continues to grow, addressing these key areas could help solidify its place in the competitive bus travel market.

Ourbus Wordcloud

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Orbus Fast Travelers guide

Bus Onboard Services

  • Free WiFi: Subject to cell signal availability
  • Onboard Restrooms.
  • Reclining seats and extra legroom.
  • Power Outlets / Charging ports.
  • Free bottled water.
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Ourbus Baggage Size

Carry-On Baggage: One (1) piece per passenger.

  • Must fit in overhead storage or under the seat, small enough to fit in the limited space available on board.

Checked Baggage: One (1) piece per passenger.

  • Maximum size: Must fit within the cargo hold of the bus.
  • Maximum weight: 50 pounds (23kg) per luggage.

Additional Luggage: Purchase an extra ticket to bring additional luggage.

  • Space for additional luggage is limited.
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Special Items

Bicycles: Allowed in the baggage compartment if space permits after all other luggage is loaded.

  • Must be properly packed to avoid damage.

Musical Instruments, Golf Clubs, Surfboards: Count as one piece of luggage if they fit within the dimensions of the cargo hold.

  • Otherwise, purchase an additional ticket to ensure space for these items.

Strollers: Foldable strollers are allowed in addition to one checked luggage.

  • Non-foldable strollers count as your one checked luggage item.

Pets Policy

No Pets Allowed.

Service Animals Exception: Must be dogs trained for specific tasks related to disabilities. Emotional support animals do not qualify.

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Disabilities and Reduced Mobility

Wheelchair Accessibility: Passengers using wheelchairs can travel on all routes.

  • Some buses have lift-equipped motorcoaches;
  • Wheelchair lifts accommodate devices up to 30 inches by 48 inches and 600 lbs.
  • Wheelchairs can be stored in the baggage compartment if not in use during the trip.

Booking Assistance: Contact customer service at least 48 hours in advance for specific assistance. A advance notice is recommended but not required.

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Seat Reservations

Seating is on a first-come, first-served basis unless otherwise specified.

Bus Ticket Cancellation and Refund

General Cancellation / Intercity Routes: Cancel up to 30 minutes before departure to receive credit in your OurBus Wallet.

  • Refunds available for tickets canceled more than 24 hours before departure (booking and facility fees non-refundable).

Commuter Routes: Tickets canceled up to 30 minutes before departure are credited to your OurBus Wallet.

  • Refunds only if service is severely disrupted (60 minutes late or more).

"Door To Door" Service: Cancel up to 2 hours before departure for a wallet credit.

  • No refunds available for Door To Door cancellations.

For more information: help Center & live support

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Bus Ticket Changes Rules

Rescheduling: Supported if the scheduled departure is more than 30 minutes away.

  • Use the website or app to reschedule.
  • If the new fare is higher, pay the difference; if lower, the balance is credited to your wallet.

Missed Buses: If you miss your bus, your ticket is not refundable or transferable.

  • Purchase a new ticket for the next available bus.

For more information: help Center & live support

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Ourbus Bus Ticket Promotions & Discounts

🌐 Check OurBus SuperSaver Pass here.

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Official sources

Ourbus Support: https://support.ourbus.com/support/home

Ourbus Help: https://www.ourbus.com/help

Ourbus FAQ: https://www.ourbus.com/faq

Ourbus Terms & Services: https://www.ourbus.com/termsandconditions

Ourbus Cancellation Policy: https://www.ourbus.com/cancellationpolicy

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Ourbus, just use the most convenient channel for you!

Phone: 1 844 800 6828

Phone:Ourbus
1 844 800 6828

Email: charters@ourbus.com

Website: ourbus.com/

Website:Ourbus
ourbus.com/