Ourbus

Ourbus Tickets And Schedules

Ourbus bus routes

RoutesPrice(USD)
New York to Bostonfrom$25
Newark to New Yorkfrom$25
Providence to New Yorkfrom$41
Boston to New Yorkfrom$27
Philadelphia to New Yorkfrom$24
New York to Washingtonfrom$70
Baltimore to New Yorkfrom$34
New York to Philadelphiafrom$16
Washington to New Yorkfrom$70
Hartford to New Yorkfrom$29
New York to Baltimorefrom$30
Orlando to Miamifrom$20
New York to Atlantic Cityfrom$35

Check out the most searched bus routes and schedules by Ourbus passengers, including the most popular destinations and the main cities served by the company for leisure or work trips

Ourbus onboard features

Enjoy a comfortable and convenient journey with a range of onboard features designed to make your travel experience enjoyable and stress-free. Whether you’re traveling for business or leisure, these amenities ensure you arrive refreshed and ready.

What's included

  • Air Conditioning
  • WiFi
  • Partially Refundable
  • Bulky Luggage
  • Standard Seat
  • Accessible Area For Bicycles
  • Beverage
  • Power Outlet
  • Bathroom

Ourbus Videos

OurBus: Traveler’s Guide

OurBus: Traveler’s Guide

Ourbus Help Center

The Ourbus Help Center was carefully created so you can find all the answers you need about: Onboard Services, Baggage Size, Pets Policy and etc.

  • Ourbus Onboard Services

    Free WiFi: Subject to cell signal availability Onboard Restrooms. Reclining seats and extra legroom. Power Outlets / Charging ports. Free bottled water. ......

  • Ourbus Baggage Size

    Carry-On Baggage: One (1) piece per passenger. Must fit in overhead storage or under the seat, small enough to fit in the limited space available on board. Checked Baggage: One (1) piece per passenger......

  • Ourbus Pets Policy

    No Pets Allowed.Service Animals Exception: Must be dogs trained for specific tasks related to disabilities. Emotional support animals do not qualify.Illustrative image ......

  • Ourbus Disabilities and Reduced Mobility

    Wheelchair Accessibility: Passengers using wheelchairs can travel on all routes. Some buses have lift-equipped motorcoaches; Wheelchair lifts accommodate devices up to 30 inches by 48 inches and 6......

  • Ourbus Seat Reservations

    Seating is on a first-come, first-served basis unless otherwise specified.......

  • Ourbus Cancellation and Refund

    General Cancellation / Intercity Routes: Cancel up to 30 minutes before departure to receive credit in your OurBus Wallet. Refunds available for tickets canceled more than 24 hours before departure (b......

  • Ourbus Ourbus Bus Ticket Promotions & Discounts

    🌐 Check OurBus SuperSaver Pass here.-----......

Ourbus Reviews

OurBus bus services: What to expect?

OurBus bus services: What to expect?

The overall sentiment towards Ourbus is mixed. Positive themes highlight reliable, timely, and clean services, as well as exceptional customer support from representatives, often resolving issues quickly and efficiently. Passengers frequently appreciate the professionalism and helpfulness of both drivers and customer service staff. However, negative themes focus on serious safety concerns, poor bus conditions, and instances of cancellations without adequate notice or compensation. These issues, alongside inconsistent service quality, contribute to dissatisfaction among some customers. Despite positive customer service interactions, the enduring operational and safety issues remain significant points of concern.

Analyzing Customer Experiences with OurBus: Strengths and Weaknesses

As an increasingly popular transportation option, OurBus has garnered a wide range of customer feedback that highlights both its merits and areas needing improvement. Central themes emerge from recent reviews, showcasing experiences that vary dramatically from exceptional to disappointing.

Strengths of OurBus

Many customers express satisfaction with several aspects of the service. Notable strengths include:

  • Affordable Pricing: Customers frequently commend OurBus for its competitive prices. One traveler reflected, “Awesome!! They have the best rates I’ve seen and the driver was so kind!”
  • User-Friendly Booking: The ease of the booking process is frequently praised. A passenger remarked, “It was super helpful when I missed my bus! Riti assisted me in quickly resolving my issue, making the experience hassle-free.”
  • Friendly Drivers: The warmth and professionalism of drivers consistently receive positive mentions. “Frank the driver was great. Clear, friendly, safe driver. Thanks!” one passenger stated.
  • Supportive Customer Service: Many customers report receiving quick and effective assistance from the company’s representatives. As one user noted, “Yashika was amazingly helpful and supportive; best call support I have ever had.”
  • Cleanliness and Comfort: Some passengers have noted that buses are kept clean and comfortable, describing them as “nice and clean” and highlighting the great conditions for travel.

Weaknesses and Concerns

While many reviews highlight positive aspects, there are significant areas of concern reported by passengers, which include:

  • Punctuality Issues: Several users complain about delays, which can ruin travel plans. One anxious parent wrote about a 40-minute delay causing them to miss a hockey game, stating, “This was especially frustrating as we had planned an early departure to ensure that we would arrive on time.”
  • Safety Concerns: Safety experiences have raised red flags for some customers, with accounts detailing alarming incidents. A concerned parent shared, “The driver appeared to be falling asleep at the wheel...several students were visibly scared.” Such serious safety issues have prompted calls for immediate action from the company.
  • Cleanliness of Facilities: Issues like non-functioning toilets and a lack of adherence to maintaining hygiene standards have also been reported. One customer lamented, “The toilets were not working. Neither was the AC,” indicating that conditions could be harsh especially on long trips.
  • Communication Gaps: A few travelers expressed frustration with poor communication from the company. A passenger reported, “I had to follow up numerous times to receive confirmation of the itinerary, as well as the bus driver information,” which added to their travel stress.

Recap of Customer Feedback

In reviewing these experiences, common themes emerged:

  • Satisfaction with the Booking Process: Users are generally pleased with how easy it is to book a trip.
  • Mixed Reactions to Safety and Cleanliness: While some passengers report feeling safe and finding buses clean, significant concerns were also reported that must be addressed.
  • Gratitude for Helpful Employees: Many reviews highlight the excellent service from individual customer representatives and drivers, often making the difference in a positive experience.

For travelers considering OurBus, customer experiences suggest that while there are commendable aspects—such as pricing and customer service—potential riders should proceed with caution due to reported punctuality issues and safety concerns. Addressing these weaknesses could significantly improve service quality and customer satisfaction for the future.

Ourbus Wordcloud

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Ourbus, just use the most convenient channel for you!

Phone: 1 844 800 6828

Phone:Ourbus
1 844 800 6828

Email: charters@ourbus.com

Website: ourbus.com/

Website:Ourbus
ourbus.com/