Eurolines: Cheap bus tickets

Find Low-Priced bus tickets and convenient timetables easily

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Eurolines, just use the most convenient channel for you!

Phone: +33 892 89 90 91

+33 892 89 90 91



Location: Eurolines, 1 rue de l'Industrie, F-67000 Strasbourg, France



Top passenger questions

Based on the main doubts and frequently asked questions from Eurolines passengers, we have compiled a complete list of answers to help you on your next trip. If you still have questions, please contact our support team.

Routes, Schedules, and Travel Planning

Customer Support and Feedback

Accessibility and Special Needs

On-Board Experience and Amenities

Rewards, Affiliations, and Special Programs

Luggage and Special Items Transport

Special Travel Needs and Services

Travel Interruptions and Cancellations

Special Travel Options and Seasonal Services

International Travel

Safety, Insurance, and Emergency Procedures

Booking and Managing Your Journey

Pet Policy

Pricing, Payment, and Tickets

Flexible Cancellations

Cancellation Policy

cancellation_policy policy
  • Cancellations must be made at least 24 hours before the departure time of the booked journey.
  • If the cancellation is made less than 24 hours before the departure time, the full ticket price will be charged.
  • Cancellations can only be made by the passenger that purchased the ticket.
  • Partially used tickets will not be compensated.
  • In case of failure to board the bus, the full ticket price will be charged.
  • Cancellations due to force majeure (e.g. bad weather, strikes, etc.) are not refundable.

Smooth Luggage

Luggage Policy

luggage_policy policy
  • When traveling on Eurolines in Germany, each passenger is allowed to carry two pieces of luggage per ticket.
  • The maximum weight allowance for each piece of luggage is 32 kg (70 lbs.).
  • Additional luggage may be carried at an extra charge of €7.50 per piece.
  • Passengers are allowed to bring on board one small piece of hand luggage with a maximum weight of 8 kg (17 lbs.)
  • Passengers are not allowed to bring on board any dangerous items, including flammable liquids, gases, firearms and explosives.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
  • Eurolines Pet Policy for Germany (DE)
  • Pets are allowed on Eurolines buses in Germany, provided they are kept in a carry cage and the passenger is able to look after the pet during the journey.
  • The carry cage must be of a size that fits under the seat and the pet must be able to stand, turn around and lie down comfortably.
  • It is recommended that you contact the Eurolines office for your country before travelling to ensure that suitable accommodation is available for your pet.
  • The maximum size of the cage is 45cm x 30cm x 25 cm (17.7in x 11.8in x 9.8in).
  • The pet must be accompanied by all necessary documents and medical certificates.
  • The pet must be muzzled, and kept on a leash at all times when not in the cage.
  • Pets that are allowed to travel on Eurolines buses in Germany: cats, dogs, rodents (e.g. hamsters, gerbils, rats, guinea pigs), rabbits, birds, reptiles and amphibians.
  • Pets that are not allowed to travel on Eurolines buses in Germany: all other animals, including ferrets and snakes.