Eurostar

Eurostar Train Tickets And Schedules

Eurostar train routes

RoutesPrice(USD)
Düsseldorf to MunichDetails
Düsseldorf to AmsterdamDetails
Essen to Parisfrom$181
Düsseldorf to FrankfurtDetails
Dortmund to FrankfurtDetails
Dortmund to MunichDetails
Cologne to AmsterdamDetails
Düsseldorf to Brusselsfrom$106
Cologne to MunichDetails
Cologne to DüsseldorfDetails
Düsseldorf to Parisfrom$69
Cologne to FrankfurtDetails
Cologne to ParisDetails
Essen to FrankfurtDetails
Dortmund to ParisDetails

Check out the most searched train routes and schedules by Eurostar passengers, including the most popular destinations and the main cities served by the company for leisure or work trips

Eurostar Reviews

1.5 out of stars

Based on 2098 reviews

{{companyName}} Reviews

55 Stars

7%

44 Stars

3%

33 Stars

3%

22 Stars

6%

11 Star

81%
The overall sentiment towards Eurostar is predominantly negative, with numerous customers expressing frustration regarding service reliability, inadequate communication, and poor customer support. Common themes include frequent train cancellations, delays without timely updates, rude staff behavior, difficult refund processes, and overcrowded terminals that offer minimal comfort. Many users feel unjustly treated, especially given high ticket prices. Few positive experiences highlight helpful staff during specific interactions, but these are overshadowed by complaints about a deteriorating travel experience post-merger with Thalys and a lack of accountability. Overall, customers are likely to consider alternative travel options in the future.

Customer Experiences with Eurostar: A Mixed Bag of Feedback

Eurostar, the high-speed train service connecting London with Paris, Brussels, and Amsterdam, has seen a significant variety of customer feedback in recent months. Passengers have shared their experiences highlighting strengths and weaknesses, from ease of booking to staff interactions and service reliability. This article delves into current customer sentiments to paint a comprehensive picture of the Eurostar experience.

Strengths

Despite numerous criticisms, some aspects of Eurostar's service have received commendation:

  • Staff Friendliness: Many customers have reported positive interactions with staff. One traveler recounted, “The staff at St Pancras were amazing, friendly, and helpful,” highlighting the commendable assistance provided for those in need.
  • Affordable Pricing Options: Some passengers appreciate economical ticket pricing, noting that early bookings can yield significant savings. One reviewer stated, “The standard premier seats are great value, especially if you book early.”
  • Convenient Routes: Many customers value the direct routes to major cities, emphasizing the environmental benefits of train travel over flying.

Weaknesses

Customer reviews reveal a troubling pattern of complaints surrounding various service shortcomings:

  • Punctuality Issues: Delays seem to be a common thread, with multiple travelers expressing frustration at frequent late arrivals. A customer lamented, “You can always count on at least a 30-minute delay, which is crucial if someone is waiting for you.”
  • Cleanliness Concerns: Passengers frequently comment on the cleanliness of trains and terminals, with some describing conditions as “dirty and uncomfortable.” One traveler remarked, “It’s unacceptable to pay premium fares for such poor service.”
  • Customer Service Failures: Many passengers reported difficulty in reaching customer service for issues like cancellations and refunds. A dissatisfied traveler noted, “The refund process feels more like an escape room. Why settle for just a delay when you can have a full-on post-journey stress experience?”
  • Technical Difficulties: Complaints about the booking website were rampant, with phrases like “a website so buggy it could star in its own nature documentary” popping up in reviews.

Recurring Themes

Several themes emerged from the reviews:

  • Booking Process: Customers have praised the initial booking process but expressed frustration when changes or cancellations are needed. One customer commented on the lack of options for modification, stating, “Changes can cost as much as the original ticket!”
  • Terminal Conditions: Travelers consistently reported overcrowded and uncomfortable terminal conditions, especially at London St Pancras, with one person describing it as "hot and chaotic," leaving them yearning for the comparative ease of air travel.
  • Communication During Delays: Numerous complaints highlighted a lack of communication during service disruptions, leading passengers feel abandoned. “Would we have just turned up tomorrow thinking we were able to get on the train with no communication from the Eurostar?” lamented one traveler.

Customer Anecdotes

Anonymous quotes from passengers further illustrate the varied experiences:

“I was told my train had been cancelled and had to rebook for an evening train without any notice. I ended up paying much more for a service that should have been seamless.”

“Why can't I give zero stars? My train was from Amsterdam to London... their staff advised me to go to another coach where seats were empty.”

“Eurostar staff were incredibly rude during what was supposed to be a business premier experience, making me wish I had chosen to fly instead.”

Insights for Potential Travelers

The breadth of reviews indicates that while Eurostar may offer extended convenience and an eco-friendly travel option, those benefits are often overshadowed by reliability issues and inconsistent customer service. For travelers considering Eurostar, it’s wise to:

  • Book early to secure better pricing but verify the ticket terms carefully, especially concerning changes and cancellations.
  • Prepare for potential delays and ensure flexibility for onward travel, particularly if connecting to other transport services.
  • Acknowledge the mixed reviews about cleanliness and service quality when setting expectations for their journey.

Eurostar could greatly enhance its quality of service by focusing on timely communication, cleaner facilities, and a more customer-friendly booking system. Addressing the themes of frustration surrounding delays and service policy could help restore customer confidence and loyalty.

Eurostar Wordcloud

FAQ

Top passenger questions

Based on the main doubts and frequently asked questions from Eurostar passengers, we have compiled a complete list of answers to help you on your next trip. If you still have questions, please contact our support team.

Routes, Schedules, and Travel Planning

Accessibility and Special Needs

Special Travel Needs and Services

Rewards, Affiliations, and Special Programs

On-Board Experience and Amenities

Pricing, Payment, and Tickets

Travel Interruptions and Cancellations

Pet Policy

Safety, Insurance, and Emergency Procedures

Special Travel Options and Seasonal Services

Luggage and Special Items Transport

Customer Support and Feedback

International Travel

Booking and Managing Your Journey

Flexible Cancellations

Cancellation Policy

cancellation_policy policy
.• If you decide to cancel your ticket before departure, you will be able to get a refund depending on the type of ticket and the time of cancellation. • A refund will not be available if you decide to cancel after the train has departed. • If you have purchased a ticket with flexible fares, you can cancel up to 30 minutes before the train’s scheduled departure time, and you will be refunded the full value of the ticket. • If you have purchased a ticket with promotional fares, you can cancel up to one hour before the train’s scheduled departure time, and you will be refunded the full value of the ticket. • If you have purchased a ticket with non-refundable fares, you will not be able to get a refund if you decide to cancel. • If you have purchased a ticket with a reduced fare, you must cancel before the train’s scheduled departure time in order to be eligible for a refund. • If you have purchased a ticket with a special fare, the cancellation rules will vary depending on the specific fare type. • If you have purchased a ticket with a group fare, you must cancel before the train’s scheduled departure time in order to be eligible for a refund.

Smooth Luggage

Luggage Policy

luggage_policy policy
  • Luggage Policy on Eurostar in France
  • Every passenger is allowed to bring 2 pieces of luggage and one piece of hand luggage free of charge.
  • The total weight of the luggage must not exceed 30 kg per passenger.
  • The dimensions of each piece of luggage should not exceed 85 cm x 50 cm x 30 cm.
  • The dimensions of the hand luggage should not exceed 55 cm x 40 cm x 20 cm.
  • For each additional piece of luggage, passengers must pay an extra fee.
  • Passengers are allowed to bring food and drinks for their personal consumption.
  • Passengers are not allowed to bring any sharp objects, firearms, flammable items or any other dangerous items on board.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
  • Eurostar permits passengers to bring pets on board. The pet must be kept in an animal carrier for the duration of the journey.
  • Pets allowed in the carrier: cats, small dogs, rabbits, ferrets, and other small animals.
  • Pets not allowed: snakes, lizards, rodents, and other exotic animals.
  • Animal carriers must be no larger than 75 cm x 50 cm x 30 cm and must fit underneath the seat.
  • Passengers must purchase a pet ticket to bring their pet on board. The ticket must be purchased at least one day before the journey.
  • Only one pet per customer is allowed.
  • Pets must be kept in the carrier at all times, except when using the toilet.
  • Pets must not be a nuisance to other passengers.
  • Pets must not be left unattended.

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Eurostar, just use the most convenient channel for you!

Phone: +44 (0) 1233 617 575

Phone:Eurostar
+44 (0) 1233 617 575

Email: info@eurostar.com

Email:Eurostar
info@eurostar.com

Location: Eurostar International Limited, Times House, Bravingtons Walk, London N1 9AW, United Kingdom

Website: www.eurostar.com

Website:Eurostar
www.eurostar.com

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