Eurostar Help Center
The Eurostar Help Center was carefully created so you can find all the answers you need about: Onboard Services, Luggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Eurostar offers a comfortable and enjoyable travel experience through various service classes: Standard: Comfortable seats, access to Café Métropole for snacks and beverages. Standard Premier: Spaci......
Luggage Policy
Eurostar's luggage allowances ensure a comfortable journey for all passengers: Adults: Two pieces of luggage (max 85 cm each). One item of hand luggage. Children (4-11 years, with seat): One piec......
Pet Policy
Eurostar has specific guidelines regarding the transport of pets: Only registered assistance dogs (guide and assistance dogs) are permitted onboard. Guide Dogs and Assistance Animals: Require author......
Accessibility
Eurostar ensures an accessible travel experience for all passengers: Wheelchair : Special wheelchair-friendly seating available upon reservation. Mobility Assistance: Pre-booked assistance is availa......
Cancellation, Changes & Refunds
Eurostar provides clear guidelines regarding cancellations, modifications, and refunds: Business Premier: Fully flexible tickets allowing free exchanges and full refunds before and after departure. ......