Citiliner: Cheap bus tickets

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Check out the most searched bus routes and schedules by Citiliner passengers, including the most popular destinations and the main cities served by the company for leisure or work trips

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Citiliner, just use the most convenient channel for you!

Phone: +27 21 638 1779

Phone:Citiliner
+27 21 638 1779

Email: info@citiliner.co.za

Email:Citiliner
info@citiliner.co.za

Location: 1 Verone Street, Newlands, Cape Town, South Africa

Website: citiliner.co.za/

Website:Citiliner
citiliner.co.za/

Flexible Cancellations

Cancellation Policy

cancellation_policy policy
.• If you cancel your ticket more than 24 hours before departure, you will be refunded the full ticket price. • If you cancel your ticket less than 24 hours before departure, no refund will be given. • If you miss your bus and do not inform Citiliner, you will not be refunded. • If your bus is delayed or canceled due to unforeseen circumstances, you will be refunded the full ticket price. • If you change your ticket, you will be charged a R50 fee. • If you wish to transfer your ticket to another person, you will be charged an R50 fee. • If you wish to change the date or time of your ticket, you will be charged a R50 fee.

Smooth Luggage

Luggage Policy

luggage_policy policy
  • Passengers are allowed to bring one piece of luggage on board for free, provided that it does not exceed the maximum weight of 20 kg.
  • An additional fee is charged for any item exceeding the limit of 20 kg. The fee is ZAR150 per item
  • No single item can exceed 50 kg in weight.
  • Passengers are allowed to bring a small handbag or backpack, which must fit in the overhead compartment or under the seat.
  • Passengers are not allowed to bring any dangerous, hazardous, or illegal items on board.
  • Passengers are not allowed to bring any weapons, firearms, explosives, or other hazardous items on board.
  • Passengers are not allowed to bring any animals on board, except for service animals.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
  • Citiliner does not allow pets on board their buses, with the exception of service animals, such as guide dogs, for passengers with disabilities.
  • Passengers travelling with a service animal must provide proof of their disability, such as a valid South African Medical Aid card.
  • Pets of any kind, including cats, dogs, birds, rodents, reptiles, amphibians and other animals, are not allowed on board Citiliner buses.
  • Citiliner does not provide pet transport services, and the company cannot be held liable for any injury, loss or damage sustained by a pet.