Citiliner Plus Cancellation and Refunds

Cancellation

More than 24 Hours Before Departure

Refund: Allowed with a R100 admin fee.

24 Hours to 1 Hour Before Departure

Rescheduling only: R120 admin fee applies. No refunds.

Less than 1 Hour BeforeDeparture

No cancellations or changes allowed. Ticket forfeited.

Refunds

Refunds processed via the original payment method; may take several days to reflect.

Service Cancellations (Involuntary)

• If Citiliner Plus Cancels: Passengers can reschedule for free or get a full refund.
• No Refunds for Delays: Only for canceled services.

Bus Ticket Changes

• More than 24 Hours Before Departure: R100 fee; fare difference applies.
• 24 Hours to 1 Hour Before Departure: R120 fee; fare difference applies.
• Less than 1 Hour Before Departure: No changes allowed.

Important Notes

• Tickets are Non-Transferable: Only the named passenger can travel or make changes.
• No Guarantee of Same Fare/Seat: Rescheduling does not guarantee the same fare or seat type.

📞 Citiliner Phone: 011 611 8000

✉️ Customer service E-mail: Bookings@citilinerplus.co.za