Transport NSW Bus Tickets And Schedules

Transport NSW Cancellation Policy:

• Cancellation by Passenger:
• Cancellations made at least 24 hours prior to departure time are eligible for a full refund.
• If a cancellation is made less than 24 hours before departure time, no refund will be provided.
• Cancellation by Transport NSW:
• In case of cancellation or rescheduling of a service by Transport NSW, passengers will be notified as soon as possible.
• Passengers will be eligible for a full refund if the cancellation is initiated by Transport NSW.
• Missed Departure:
• If a passenger misses their departure due to their own fault or delay, no refund will be provided.
• Refunds:
• Refunds will be processed within 7-10 business days from the cancellation date.
• The refund amount will be credited back to the original payment method.
• Change of Travel Date/Time:
• Passengers can request a change of travel date/time depending on availability.
• If the requested change is possible, an administrative fee may apply.
• No-Shows:
• If a passenger fails to show up for their scheduled departure, no refund or rescheduling option will be provided.

• Luggage Policy on Transport NSW:
• Passengers are allowed to bring luggage on board as long as it complies with the following terms:
• Luggage must not exceed the maximum dimensions of 180cm (length + width + height).
• The maximum weight of each piece of luggage should not exceed 20kg.
• Passengers are responsible for their own luggage at all times during the journey.
• Large items such as bicycles, surfboards, and large musical instruments are not allowed on Transport NSW.
• Extra Taxes on Luggage:
• Transport NSW does not charge any extra taxes on luggage.
• Allowed Items:
• Clothing and personal belongings.
• Bags, suitcases, and backpacks that meet the specified dimensions and weight limits.
• Assistive devices for passengers with disabilities.
• Foldable strollers and prams.
• Prohibited Items:
• Explosives, flammable materials, and hazardous substances.
• Weapons, including firearms and sharp objects.
• Illegal drugs or substances.
• Live animals (excluding service animals).
• Items that may cause harm or disturbance to other passengers.

• Pets are allowed to travel on Transport NSW services, subject to certain conditions.
• Pets must be restrained in a secure and appropriate carrier, designed for the specific type of pet being transported.
• Accepted pets include:
  • Dogs
  • Cats
  • Small caged animals (e.g. rabbits, guinea pigs, hamsters)
  • Birds (in a secure cage or carrier)
  • Assistance animals (e.g. guide dogs)
• Pets that are not allowed on Transport NSW services include:
  • Large or aggressive dogs which may pose a safety risk
  • Reptiles or amphibians
  • Farm animals
  • Exotic pets