RegioJet Cancellation, Changes & Refunds

RegioJet offers different cancellation, refund, and change policies depending on the type of ticket purchased. Below is a complete guide to modifying or canceling your train ticket.

For full details, visit: RegioJet Ticket Policies

Ticket Cancellation and Refund Policy

The ability to cancel a ticket and receive a refund depends on the fare type.

Flexible Tickets

• Fully refundable if canceled before departure.
• No cancellation fees.
• Refunds are processed back to the original payment method.

Non-Refundable Tickets (Low-Cost & Special Offer Fares)

• Cannot be refunded once purchased.
• Changes may be allowed (see ticket change policy below).

How to Cancel Your Ticket?

You can cancel your ticket through the following methods:

Online (Website & App)

• Log in to your account at RegioJet Website or open the mobile app.
• Go to "My Tickets" and select the ticket you want to cancel.
• Follow the instructions to request a cancellation and refund.

By Phone

📞 Customer Support: +420 222 222 221

At the Station

Visit a RegioJet ticket office for cancellation assistance.

Ticket Changes (Modifications & Rebooking)

• Flexible Tickets can be changed without a fee before departure.
• Standard Tickets may be changed for a fee (depending on fare rules).
• Low-Cost & Special Offer Fares are generally non-changeable.

How to Change Your Ticket?

• Online: Log in to your RegioJet account and go to "Manage My Tickets."
• By Phone: Call +420 222 222 221 for assistance.
• At the Station: Visit a ticket office for modifications.

Refund Processing Time

• Refunds for eligible cancellations are processed within 5-7 business days.
• The amount is returned to the original payment method.

Important Notes

• Tickets cannot be canceled after departure.
• If a train is canceled by RegioJet, passengers are entitled to a full refund or a free rebooking.

For full details on ticket changes, cancellations, and refunds, visit: RegioJet Ticket Policies