Greyhound Help Center
The Greyhound Help Center was carefully created so you can find all the answers you need about: Onboard Services, Baggage Policy, Pets Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Greyhound provides a comfortable, safe, and modern travel experience with a range of onboard services. Whether you’re traveling across the country or taking a short trip, our buses offer spacious seat......
Baggage Policy
https://youtu.be/GtEkshGmXjE Carry-On BaggagePassengers are allowed to bring one (1) piece of carry-on baggage free of charge. Maximum Size: 16 x 12 x 7 inches (42 x 30 x 18 cm). Maximum Weight: 2......
Pets Policy
Greyhound does not allow pets onboard its buses. The only exception is for service animals that assist passengers with disabilities.Service AnimalsPassengers with disabilities are permitted to bring a......
Accessibility
Greyhound is committed to providing safe and accessible transportation for passengers with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable regulations. G......
Reserved Seats
Greyhound allows passengers to reserve specific seats on select routes for an additional fee. This option ensures that travelers can secure their preferred seating, such as window, aisle, or extra leg......
Cancellation, Changes & Refunds
Greyhound Ticket CancellationsPassengers can cancel their ticket and receive a refund in the form of a voucher. Cancellations must be made at least 15 minutes before departure.Cancellation Policy (Val......
Travel Between the U.S. and Canada by Bus
When traveling between the United States and Canada by bus, you need to ensure you have the correct documents and follow all border regulations.Traveling into CanadaRequired DocumentsCanadian Citizens......
Travel Between the U.S. and Mexico by Bus
Traveling across the U.S.-Mexico border requires proper documentation and an understanding of customs regulations.Traveling into the U.S.Required DocumentsU.S. Citizens: A valid U.S. passport, OR E......