Question 1

What amenities are available on Express Arrow?

Accepted Answer

Express Arrow buses offer a variety of amenities to ensure a comfortable journey. These include reclining seats, air conditioning, onboard restrooms, overhead reading lights, and overhead storage for carry-on bags.

Question 2

Are there specific documents or requirements for Express Arrow trips crossing international borders?

Accepted Answer

When traveling with Express Arrow across international borders, passengers must carry valid identification such as passports or other relevant travel documents. It's essential to check visa requirements for each country on the route of your Express Arrow trip. Make sure to have all necessary documents to ensure a smooth border crossing experience.

Question 3

What are the benefits of using Express Arrow for business travel?

Accepted Answer

Express Arrow provides several benefits for business travelers, including comfortable seating, onboard amenities such as Wi-Fi and power outlets, flexible schedules, and dedicated customer support. Additionally, Express Arrow offers competitive business travel packages that cater to the specific needs of professionals, ensuring a seamless and productive travel experience.

Question 4

How can I contact Express Arrow customer service?

Accepted Answer

You can contact Express Arrow customer service by calling their hotline at +1-800-EXPRESS-ARROW or by emailing info@expressarrow.com. They also have a live chat feature on their official website for instant assistance.

Question 5

Can passengers travel with pets on Express Arrow?

Accepted Answer

Yes, passengers can travel with pets on Express Arrow buses. It's a great way to travel with your furry friends and enjoy the journey together.

Question 6

Does Express Arrow offer travel insurance options?

Accepted Answer

Unfortunately, Express Arrow does not offer travel insurance options at this time. It is advisable to explore external travel insurance providers for comprehensive coverage during your journey with Express Arrow.

Question 7

Does Express Arrow offer a rewards or loyalty program?

Accepted Answer

Yes, Express Arrow offers a rewards program called 'Arrow Rewards' where customers earn points for every journey. These points can be redeemed for discounted or free tickets, exclusive promotional offers, and priority boarding. The program aims to reward regular travelers and encourage customer loyalty.

Question 8

Are there special routes or services available during major holidays and peak seasons?

Accepted Answer

Yes, Express Arrow offers special routes and services during major holidays and peak seasons to accommodate increased travel demand. These services are designed to provide convenient and efficient transportation for passengers during these busy times, ensuring a smooth travel experience.

Question 9

What are Express Arrow's policies regarding travel interruptions and delays?

Accepted Answer

Express Arrow has clear policies for travel interruptions and delays. The company prioritizes passenger safety and comfort. You can find detailed information about their policies on their official website or by contacting their customer service.

Question 10

How accessible are Express Arrowes for passengers with mobility issues?

Accepted Answer

Express Arrow buses are designed to be accessible for passengers with mobility issues, featuring wheelchair ramps and designated spaces for wheelchairs. The company is committed to providing a comfortable travel experience for all passengers, including those with special needs.

Question 11

What are the pricing tiers for Express Arrow tickets?

Accepted Answer

Express Arrow offers three pricing tiers for tickets: standard, premium, and deluxe. Each tier provides different levels of comfort, amenities, and flexibility. Standard tickets are the most affordable, while deluxe tickets offer extra perks like wider seats, extra legroom, and priority boarding.

Question 12

What are the luggage allowances and restrictions on Express Arrow?

Accepted Answer

Express Arrow allows each passenger to bring one piece of luggage that does not exceed 50 lbs and one carry-on. Any additional luggage may incur an extra fee. In terms of restrictions, passengers are not allowed to bring hazardous materials, live animals, or oversized items.

Question 13

How can I book a ticket for Express Arrow?

Accepted Answer

Booking a ticket for Express Arrow is easy and convenient. You can book your bus ticket through their official website or mobile app. Simply select your travel date, destination, and preferred seat, then proceed to payment. Keep in mind that booking in advance is recommended for securing your desired schedule and seat.

Question 14

How can I find the schedule for a specific Express Arrow route?

Accepted Answer

You can easily find the schedule for a specific Express Arrow route on the official website of Express Arrow. Simply navigate to the 'Schedule' section, enter your departure and arrival locations, and the website will display the detailed schedule for your chosen route.

Question 15

Are there any discounts or loyalty programs available?

Accepted Answer

Express Arrow offers various discounts and loyalty programs for frequent travelers. Keep an eye on their official website and social media channels for promotional offers, such as early bird discounts, group booking discounts, student discounts, and loyalty reward programs. Taking advantage of these offers can help you save on your bus travel expenses.

Question 16

Are there charging ports, Wi-Fi, and bathrooms on Express Arrow?

Accepted Answer

Yes, Express Arrow buses are equipped with charging ports, complimentary Wi-Fi, and clean, well-maintained onboard restrooms for passenger convenience.

Question 17

Can you pick up 'will call tickets' at the station?

Accepted Answer

Yes, Express Arrow allows passengers to pick up 'will call tickets' at designated stations. Simply provide your valid ID and the credit card used to purchase the ticket, and the station staff will assist you in retrieving your ticket.

Question 18

What facilities are available for passengers with special needs?

Accepted Answer

Express Arrow provides special facilities for passengers with special needs, such as wheelchair-accessible buses, priority seating, and assistance from the driver or staff when boarding and alighting. Passengers with special needs can request assistance in advance and the company will accommodate their requirements to ensure a smooth and pleasant journey.

Question 19

How can customers benefit from regular travel with Express Arrow?

Accepted Answer

Regular travelers with Express Arrow can benefit from various perks such as discounted fares, priority boarding, access to exclusive deals and promotions, and the opportunity to earn points through the 'Arrow Rewards' loyalty program. Additionally, frequent travelers enjoy the convenience, comfort, and reliability of Express Arrow's services.

Question 20

Does Express Arrow offer services for special events like festivals, concerts, or sports events?

Accepted Answer

Express Arrow provides services tailored for special events such as festivals, concerts, and sports events. These specialized services ensure that passengers can easily access these events without the hassle of parking or dealing with traffic congestion, offering a convenient and enjoyable travel option.

Question 21

How does Express Arrow handle customer complaints and feedback?

Accepted Answer

Express Arrow takes customer complaints and feedback seriously. They have a dedicated customer service team that promptly addresses any issues or concerns. They also have an online feedback form on their website where customers can submit their feedback and complaints.

Question 22

Are there any packages or options for digital nomads or those traveling for work?

Accepted Answer

Express Arrow offers tailored packages and options for digital nomads and professionals traveling for work. These options may include flexible ticketing, priority boarding, special amenities, and access to co-working spaces at select terminals, catering to the unique needs of remote workers and business travelers.

Question 23

How does Express Arrow handle special requests like extra luggage?

Accepted Answer

Passengers requiring extra luggage space can make special requests to Express Arrow. Additional luggage beyond the standard allowance may be accommodated for a fee. It is advisable to contact customer service in advance to make arrangements and ensure availability of space for the extra luggage.

Question 24

What are Express Arrow's safety protocols and standards?

Accepted Answer

Express Arrow is committed to ensuring the safety of all passengers. The company strictly adheres to local and national safety regulations, conducts regular maintenance checks on its fleet, and employs well-trained and experienced drivers. Additionally, Express Arrow provides emergency exits, fire extinguishers, and first-aid kits on board for passenger safety and peace of mind.

Question 25

What are the requirements and guidelines for bringing pets on board?

Accepted Answer

To bring pets on board Express Arrow, ensure they are well-behaved, leashed, and in carriers. Small pets can be in carriers under the seat, and larger pets may need to be muzzled and on a leash at all times.

Question 26

How are passengers compensated or assisted in the event of unexpected delays?

Accepted Answer

In the event of unexpected delays, Express Arrow provides compensation or assistance based on their established policies. Passengers should refer to the official communication channels, website, or contact customer support for specific details regarding compensation and assistance.

Question 27

Do you have to print your Express Arrow ticket?

Accepted Answer

No, Express Arrow offers the convenience of e-tickets, allowing passengers to present their tickets digitally via a smartphone or tablet. Printed tickets are not required, making the boarding process more environmentally friendly and convenient for passengers.

Question 28

How can I plan a trip with multiple Express Arrow routes?

Accepted Answer

To plan a trip with multiple Express Arrow routes, utilize the 'Multi-City Trip Planner' feature on the official website. Enter your starting point, destination, and any intermediary stops, and the system will generate a comprehensive itinerary for your journey, including all necessary route details and transfer points.

Question 29

How does Express Arrow handle delays and cancellations?

Accepted Answer

Express Arrow has a structured process for handling delays and cancellations. They aim to communicate effectively with passengers and provide suitable alternatives or compensation. Detailed information about delay and cancellation procedures can be obtained through the official website or by reaching out to their customer service.

Question 30

Can passengers bring bicycles or sports equipment on Express Arrow bus?

Accepted Answer

Yes, passengers are allowed to bring bicycles and sports equipment on Express Arrow buses, subject to certain guidelines and fees. However, it is important to check with the company in advance to confirm availability of space and to ensure compliance with transportation regulations.

Question 31

Does Express Arrow have any affiliations with travel organizations or clubs?

Accepted Answer

Yes, Express Arrow has affiliations with various travel organizations and clubs, offering members exclusive discounts, promotional offers, and priority booking options. By partnering with these organizations, Express Arrow aims to provide additional value to its customers and create opportunities for seamless travel experiences.

Question 32

Can I cancel or change my Express Arrow bus ticket?

Accepted Answer

Yes, Express Arrow provides flexibility for canceling or changing bus tickets. You can modify your travel plans by accessing their website or contacting their customer service. Keep in mind that there may be applicable change or cancellation fees, and the availability of changes may vary based on the ticket type and fare conditions.

Question 33

Does Express Arrow offer corporate accounts or services for business travelers?

Accepted Answer

Express Arrow provides corporate accounts and specialized services for business travelers, allowing companies to manage their travel expenses efficiently and providing their employees with priority booking, dedicated customer support, and customized travel solutions that align with their business objectives.

Question 34

What health and hygiene measures does Express Arrow follow?

Accepted Answer

Express Arrow prioritizes the health and safety of passengers by implementing stringent cleaning protocols. This includes regular disinfection of high-touch surfaces, ensuring proper ventilation, and promoting social distancing among passengers.

Question 35

What are some common issues faced by Express Arrow customers, and how are they resolved?

Accepted Answer

Common issues faced by Express Arrow customers include ticketing problems, schedule changes, and amenities. Express Arrow resolves these issues by offering flexible ticketing options, promptly updating customers about schedule changes, and ensuring high-quality amenities on board.

Question 36

Is there food and beverage service available for purchase on Express Arrow?

Accepted Answer

Passengers on Express Arrow have access to a selection of snacks, beverages, and light refreshments available for purchase during the journey.

Question 37

What are the guidelines and fees for bicycle transport and sports equipment on Express Arrow?

Accepted Answer

Express Arrow has specific guidelines and fees for transporting bicycles and sports equipment. It is recommended to contact the customer service team to receive detailed information regarding guidelines, fees, and any special packaging requirements for transportation of bicycles and sports equipment on their buses.

Question 38

Does Express Arrow offer gift cards or travel vouchers?

Accepted Answer

Yes, Express Arrow offers gift cards and travel vouchers that can be purchased online or through authorized vendors. These cards and vouchers can be used to pay for tickets, offering flexibility and convenience to travelers. They also make for excellent gifts for friends and family who enjoy bus travel experiences.

Question 39

Are there special accommodations or services for senior citizens?

Accepted Answer

Express Arrow is committed to ensuring a comfortable and convenient travel experience for senior citizens. Special accommodations may include priority seating, assistance with boarding and luggage, and dedicated support from the onboard staff to cater to the specific needs of elderly passengers.

Question 40

How does the Express Arrow e-ticket work?

Accepted Answer

The Express Arrow e-ticket offers a convenient and paperless way of boarding the bus. Once you complete your booking, you will receive an e-ticket via email or mobile app, containing your travel details. Simply present the e-ticket on your digital device during boarding, and the bus staff will validate it. It's essential to ensure that your device is charged and accessible during your journey.

Question 41

What is Express Arrow schedule?

Accepted Answer

Express Arrow schedules vary based on the route and time of year. To obtain the most accurate and up-to-date information, it's recommended to visit the official Express Arrow website or contact customer support directly. Schedules are subject to occasional updates and modifications, so it's advisable to check before planning your trip.

Question 42

Do you need an ID to get on the bus?

Accepted Answer

Yes, passengers are typically required to present a valid form of identification when boarding an Express Arrow bus. This is a standard security measure and also ensures that the correct passenger is traveling on the ticket booked. Valid IDs include government-issued photo IDs, passports, and official identification documents.

Question 43

What amenities, facilities, and services are available to passengers traveling with infants and toddlers?

Accepted Answer

Express Arrow offers a family-friendly environment, providing assistance for passengers traveling with infants and toddlers. This includes priority boarding, designated seating for families, and assistance with stroller storage.

Question 44

Express Arrow accepts which payment methods?

Accepted Answer

Express Arrow accepts multiple payment methods to provide convenience to passengers. You can purchase your bus tickets using major credit cards, debit cards, and popular digital payment options such as PayPal. Additionally, they may also offer cash payment options at selected ticket counters or authorized agents.

Question 45

Do senior citizens get any discounts or special rates?

Accepted Answer

Yes, senior citizens are eligible for discounted fares and special rates when traveling with Express Arrow. These concessions are designed to make bus travel more accessible and affordable for elderly passengers, allowing them to explore and commute with ease.

Question 46

Do infants have special discount on bus tickets?

Accepted Answer

Express Arrow provides special discounts on bus tickets for infants, making it more affordable for families to travel with young children. The discounted fares ensure that families can enjoy the convenience and comfort of bus travel while accommodating the needs of their little ones.

Question 47

What are the policies regarding bringing personal food and drinks on board the bus?

Accepted Answer

Passengers are welcome to bring their own food and non-alcoholic beverages on board Express Arrow buses, ensuring that any waste is properly disposed of to maintain a clean environment for all travelers.

Question 48

Do you need an ID for bus, and is it possible to travel without one?

Accepted Answer

A valid form of identification is generally required to travel with Express Arrow. While it's recommended to have a form of ID when boarding the bus, some routes and circumstances may allow for exceptions. It's essential to check with Express Arrow customer service or review their official ID policy to ascertain any specific exemptions or alternative arrangements.

Question 49

Does Express Arrow provide in-transit entertainment options like movies or music?

Accepted Answer

Express Arrow enhances the travel experience by offering in-transit entertainment options, including onboard movies and curated music playlists, providing passengers with a variety of entertainment choices during the journey.

Question 50

What are the policies for traveling with children on Express Arrow?

Accepted Answer

Express Arrow has specific policies in place to ensure a safe and enjoyable travel experience for families with children. These policies may include guidelines for child seating, accompanying adult requirements, onboard amenities for children, and safety measures to provide parents with peace of mind during the journey.

Question 51

Are there group discounts or special rates?

Accepted Answer

Express Arrow offers group discounts and special rates for larger travel groups, making it an ideal choice for group outings, excursions, or corporate events. These discounted rates are designed to make group travel more cost-effective and convenient for organizations, tour groups, and social gatherings.

Question 52

Can passengers access streaming services on board?

Accepted Answer

Yes, passengers can access their favorite streaming services on their personal devices using the complimentary onboard Wi-Fi provided by Express Arrow, allowing for personalized entertainment throughout the journey.

Question 53

Can Express Arrow accommodate large groups or private bookings?

Accepted Answer

Express Arrow can accommodate large groups and private bookings, providing a hassle-free booking process and tailored services for groups with specific travel requirements. Whether it's a company outing, school trip, or special event, Express Arrow ensures a seamless travel experience for large groups.

Question 54

Does Express Arrow offer any premium features like extra legroom or movies?

Accepted Answer

Express Arrow provides premium features such as extra legroom seating options and onboard movies, catering to passengers seeking added comfort and entertainment during their travel experience.

Question 55

Are there special rates or services for students and young travelers?

Accepted Answer

Express Arrow offers special rates and services tailored to the needs of students and young travelers, including discounted fares, flexible ticket options, and convenient travel schedules. Whether it's a school break or a college excursion, Express Arrow aims to make bus travel affordable and accessible for students.

Question 56

How many total passengers fit on an Express Arrow bus?

Accepted Answer

The total passenger capacity of an Express Arrow bus varies, but typically accommodates around 50-60 passengers, ensuring a comfortable and spacious environment for travelers.

Routes	Departure	Arrival	Duration	Price(USD)
Denver to North Platte	8:35 AM	2:00 PM	4h 25m	from$98
Lincoln to Omaha	6:55 PM	7:55 PM	1h	from$32
Denver to Casper	1:25 PM	7:20 PM	5h 55m	from$101
Casper to Billings	8:50 AM	4:05 PM	7h 15m	from$113
Omaha to Lincoln	7:15 AM	8:15 AM	1h	from$32
Kearney to Omaha	4:20 PM	7:55 PM	3h 35m	from$67
Omaha to Grand Island	7:15 AM	9:55 AM	2h 40m	from$60
Casper to Denver	9:40 AM	4:20 PM	6h 40m	from$101
Cheyenne to Casper	3:50 PM	7:20 PM	3h 30m	from$67
Omaha to Denver	7:15 AM	4:35 PM	10h 20m	from$146
Lincoln to Denver	8:25 AM	4:35 PM	9h 10m	from$143
Cheyenne to Denver	1:25 PM	3:45 PM	2h 20m	from$55
Denver to Omaha	9:25 AM	8:40 PM	10h 15m	from$146

Express Arrow Bus Tickets And Schedules

Buy Express Arrow bus ticket online and save money on your next trip

Express Arrow bus routes

Express Arrow onboard features

What's included

Top passenger questions

On-Board Experience and Amenities