Question 1

What are the luggage allowances and restrictions on Estrella de Oro?

Accepted Answer

Estrella de Oro allows each passenger to bring one piece of luggage of up to 25 kg free of charge. Additional luggage may be subject to a fee. Size restrictions also apply, and passengers should ensure their luggage complies with the company's guidelines to avoid any inconveniences during travel.

Question 2

Can passengers travel with pets on Estrella de Oro?

Accepted Answer

Yes, passengers can travel with pets on Estrella de Oro buses. The company allows small pets to travel with their owners, providing a pet-friendly travel experience for commuters and tourists alike. Understanding the regulations and guidelines for pet travel is essential for a smooth journey.

Question 3

What are the most popular Estrella de Oro routes?

Accepted Answer

Estrella de Oro offers popular routes such as Mexico City to Acapulco, Mexico City to Taxco, and Acapulco to Cuernavaca. These routes are favored by tourists and commuters alike due to their scenic beauty and convenient travel options.

Question 4

Are there special routes or services available during major holidays and peak seasons?

Accepted Answer

Yes, Estrella de Oro offers special routes and services during major holidays and peak seasons. This includes additional buses to popular destinations and increased frequency on certain routes to accommodate the high demand of travelers.

Question 5

Are there specific documents or requirements for Estrella de Oro trips crossing international borders?

Accepted Answer

Yes, when traveling with Estrella de Oro across international borders, passengers will need to present a valid passport and any required visas for entry into the destination country. It's essential to check the specific entry requirements for each country on the route to ensure a smooth border crossing process. Additionally, passengers should carry any necessary identification and travel documents as per the immigration laws of the countries being traversed.

Question 6

What are the benefits of using Estrella de Oro for business travel?

Accepted Answer

Estrella de Oro provides comfortable seating, reliable schedules, and onboard amenities to ensure a productive and seamless travel experience for business professionals. The spacious seating and onboard facilities offer a conducive environment for work or relaxation during the journey.

Question 7

How can I contact Estrella de Oro customer service?

Accepted Answer

You can contact Estrella de Oro's customer service by calling their helpline at +52 800 507 5500 or by sending an email to contacto@estrelladeoro.com.mx. Their customer service is available to assist with any inquiries or issues regarding bus travel.

Question 8

How can I book a ticket for Estrella de Oro?

Accepted Answer

Booking a ticket for Estrella de Oro can be done through their official website, mobile app, affiliated travel agencies, or at their ticket counters. The online platforms offer the convenience of browsing schedules, selecting seats, and making secure payments. Ensure to book in advance to secure your preferred travel dates and seat preference.

Question 9

Does Estrella de Oro offer travel insurance options?

Accepted Answer

Yes, Estrella de Oro offers travel insurance options that provide coverage for unforeseen circumstances such as trip cancellation, medical emergencies, lost baggage, and more. The insurance can be purchased at the time of booking tickets and provides peace of mind for a worry-free journey.

Question 10

Does Estrella de Oro offer a rewards or loyalty program?

Accepted Answer

Yes, Estrella de Oro offers a rewards program called 'Estrella Plus.' It allows frequent travelers to earn points for every trip and redeem them for discounts, free tickets, or travel essentials. The program aims to reward customer loyalty and enhance the travel experience.

Question 11

What amenities are available on Estrella de Oro?

Accepted Answer

Estrella de Oro provides comfortable reclining seats, air conditioning, and onboard restrooms for the convenience of passengers. Additionally, they offer overhead storage compartments for luggage, ensuring a pleasant travel experience.

Question 12

What are Estrella de Oro's policies regarding travel interruptions and delays?

Accepted Answer

Estrella de Oro prioritizes passenger safety and comfort in the event of travel interruptions or delays. The company follows a set of policies to ensure that passengers are informed about the situation and provided with necessary assistance and support until the issue is resolved. It aims to minimize inconvenience and maintain transparency throughout the process.

Question 13

What are the pricing tiers for Estrella de Oro tickets?

Accepted Answer

Estrella de Oro offers different pricing tiers for their bus tickets, including economy, deluxe, and premium classes. Each class comes with its own set of amenities and pricing options to cater to diverse passenger needs and budgets.

Question 14

How accessible are Estrella de Oroes for passengers with mobility issues?

Accepted Answer

Estrella de Oro buses are equipped to accommodate passengers with mobility issues. They have wheelchair-accessible ramps and reserved seating for individuals with disabilities. The company aims to provide a comfortable and inclusive travel experience for all passengers, ensuring accessibility is a top priority.

Question 15

How does Estrella de Oro handle special requests like extra luggage?

Accepted Answer

Passengers requiring extra luggage accommodations should contact Estrella de Oro customer service in advance to make arrangements. The company may be able to accommodate special requests based on availability and space within the bus. It's advisable to communicate any specific needs regarding extra luggage at the time of booking or well in advance of the travel date.

Question 16

Are there any discounts or loyalty programs available?

Accepted Answer

Estrella de Oro offers various discounts and loyalty programs such as student discounts, senior citizen discounts, and special promotions for frequent travelers. The loyalty program provides benefits like free tickets, priority boarding, and exclusive offers. To maximize savings, consider joining their loyalty program and regularly checking their website and social media for promotional deals.

Question 17

How can I find the schedule for a specific Estrella de Oro route?

Accepted Answer

To find the schedule for a specific Estrella de Oro route, you can visit their official website or contact their customer service. Additionally, you can utilize third-party travel platforms that provide detailed information about bus schedules, including departure and arrival times for each route.

Question 18

Can you pick up 'will call tickets' at the station?

Accepted Answer

Yes, you can pick up 'will call tickets' at the Estrella de Oro station. Simply present your identification and reservation details at the designated will call counter to collect your tickets hassle-free.

Question 19

What facilities are available for passengers with special needs?

Accepted Answer

Estrella de Oro buses offer facilities such as wheelchair-accessible ramps, reserved seating, and additional assistance from the staff if required. The company prioritizes the safety, comfort, and convenience of passengers with special needs, ensuring that they experience a hassle-free and enjoyable journey.

Question 20

Does Estrella de Oro offer services for special events like festivals, concerts, or sports events?

Accepted Answer

Yes, Estrella de Oro provides services for special events such as festivals, concerts, and sports events. They often coordinate with event organizers to ensure convenient transportation options for attendees.

Question 21

Are there charging ports, Wi-Fi, and bathrooms on Estrella de Oro?

Accepted Answer

Estrella de Oro buses are equipped with onboard restrooms for the convenience of passengers. However, they currently do not offer charging ports or Wi-Fi services on their buses.

Question 22

Are there any packages or options for digital nomads or those traveling for work?

Accepted Answer

Estrella de Oro offers flexible ticket options, including monthly passes and discounted packages for frequent travelers, making it an ideal choice for digital nomads and business travelers. These options provide convenience and cost-efficiency for those needing regular travel.

Question 23

What are the requirements and guidelines for bringing pets on board?

Accepted Answer

To travel with pets on Estrella de Oro buses, passengers must adhere to certain requirements and guidelines. These may include using a pet carrier, ensuring the pet remains well-behaved throughout the journey, and abiding by any specific regulations set forth by the company. It's essential to contact Estrella de Oro directly for detailed guidelines.

Question 24

What are Estrella de Oro's safety protocols and standards?

Accepted Answer

Estrella de Oro prioritizes passenger safety and adheres to stringent safety protocols and standards. The buses undergo regular maintenance checks, and the drivers are trained to ensure safe and comfortable travel. Additionally, the buses are equipped with emergency exits, fire extinguishers, and first aid kits to handle any unforeseen situations.

Question 25

How can customers benefit from regular travel with Estrella de Oro?

Accepted Answer

Regular travel with Estrella de Oro provides various benefits, including earning loyalty points, access to exclusive promotions, priority boarding, comfortable seating, and complimentary amenities. Additionally, frequent travelers enjoy the convenience of a well-established transportation network and excellent customer service.

Question 26

How are passengers compensated or assisted in the event of unexpected delays?

Accepted Answer

In the event of unexpected delays, Estrella de Oro ensures that passengers are adequately assisted and provided with necessary support. The company offers compensation, assistance with rescheduling, and access to amenities during the waiting period. The team is dedicated to minimizing the impact of delays by addressing passenger needs promptly and effectively.

Question 27

How does Estrella de Oro handle customer complaints and feedback?

Accepted Answer

Estrella de Oro takes customer complaints and feedback seriously. They have a dedicated customer service team that addresses and resolves issues promptly. Customers can submit their complaints and feedback through the official website form, email, or by visiting any Estrella de Oro terminal.

Question 28

Does Estrella de Oro offer corporate accounts or services for business travelers?

Accepted Answer

Estrella de Oro offers corporate accounts with personalized travel management services, ensuring seamless booking, convenient invoicing, and dedicated support for businesses and their employees. This facilitates efficient travel planning and management, catering to the specific needs of corporate travelers.

Question 29

How can I plan a trip with multiple Estrella de Oro routes?

Accepted Answer

Planning a trip with multiple Estrella de Oro routes is convenient as the company offers various interconnected routes. You can use their website, third-party travel platforms, or consult with their customer service to create a seamless itinerary that aligns with your travel preferences.

Question 30

Can passengers bring bicycles or sports equipment on Estrella de Oro bus?

Accepted Answer

Yes, Estrella de Oro allows passengers to bring bicycles and sports equipment on their buses. However, certain guidelines and fees apply to ensure the safety and convenience of all passengers. It's important for travelers to review the company's policies regarding bicycle and sports equipment transport before traveling to avoid any complications or additional charges.

Question 31

How does Estrella de Oro handle delays and cancellations?

Accepted Answer

Estrella de Oro has a well-defined protocol for handling delays and cancellations to minimize passenger inconvenience. The company communicates promptly with affected passengers, offers options for rescheduling, provides compensation where appropriate, and ensures that passengers are supported throughout the process. The aim is to maintain customer satisfaction and trust even in challenging situations.

Question 32

What are some common issues faced by Estrella de Oro customers, and how are they resolved?

Accepted Answer

Common issues faced by Estrella de Oro customers may include ticketing problems, scheduling changes, or service-related concerns. These issues are addressed by the customer service team, and customers are provided with alternative solutions or compensation as per the company's policies.

Question 33

Does Estrella de Oro have any affiliations with travel organizations or clubs?

Accepted Answer

Yes, Estrella de Oro has affiliations with various travel organizations and clubs that offer exclusive benefits to their members. These affiliations provide access to special discounts, additional loyalty rewards, and unique travel experiences, enhancing the overall travel journey with Estrella de Oro.

Question 34

Can I cancel or change my Estrella de Oro bus ticket?

Accepted Answer

Estrella de Oro allows the cancellation or changes of bus tickets under certain conditions. It's essential to review their cancellation and change policies, which may include a timeframe for free changes or cancellations, as well as any associated fees. Generally, changes and cancellations can be made through their website, mobile app, or ticketing offices.

Question 35

What health and hygiene measures does Estrella de Oro follow?

Accepted Answer

Estrella de Oro prioritizes passenger safety and follows stringent health and hygiene measures. They regularly sanitize their buses, provide hand sanitizing stations, and adhere to all local health regulations to ensure a clean and safe travel environment.

Question 36

Do you have to print your Estrella de Oro ticket?

Accepted Answer

No, you do not have to print your Estrella de Oro ticket. You can simply present the e-ticket on your mobile device or the confirmation email at the boarding point to facilitate a smooth journey.

Question 37

Does Estrella de Oro offer gift cards or travel vouchers?

Accepted Answer

Yes, Estrella de Oro offers gift cards and travel vouchers, making it easier for customers to share the joy of travel with their loved ones. These vouchers can be used to purchase tickets or avail of other services, enabling recipients to enjoy the comfort and convenience of traveling with Estrella de Oro.

Question 38

How does the Estrella de Oro e-ticket work?

Accepted Answer

The Estrella de Oro e-ticket is a digital ticket purchased online or through their mobile app. Upon booking, you will receive a confirmation email with the e-ticket details and QR code. Present this e-ticket on your mobile device or print it out when boarding. Ensure that the QR code is clearly visible to facilitate the boarding process and seat verification.

Question 39

What are the guidelines and fees for bicycle transport and sports equipment on Estrella de Oro?

Accepted Answer

Estrella de Oro has specific guidelines and fees for transporting bicycles and sports equipment on their buses. Passengers should be aware of the size, weight, and packaging requirements for such items. Additionally, there may be associated fees for transporting these items, so it's recommended to check with the company beforehand to understand the complete details and ensure a smooth travel experience.

Question 40

Are there special accommodations or services for senior citizens?

Accepted Answer

Estrella de Oro provides senior-friendly amenities, such as priority seating, assistance with luggage, and accessibility features on buses, ensuring a comfortable and convenient travel experience for senior citizens.

Question 41

Is there food and beverage service available for purchase on Estrella de Oro?

Accepted Answer

Estrella de Oro offers a variety of snacks and beverages for purchase on the bus, providing passengers with convenient refreshment options during the journey.

Question 42

What is Estrella de Oro schedule?

Accepted Answer

Estrella de Oro operates on a comprehensive schedule encompassing various routes across Mexico. The schedule typically includes multiple departure and arrival times to accommodate the diverse travel needs of passengers. To access the specific schedule for a desired route, visit their official website or contact their customer service.

Question 43

Do you need an ID to get on the bus?

Accepted Answer

Yes, passengers are generally required to present a valid ID, such as a government-issued ID or passport, when boarding an Estrella de Oro bus. This helps ensure security and verification of passenger identity. We recommend carrying a valid ID while traveling to avoid any inconvenience during the boarding process.

Question 44

Estrella de Oro accepts which payment methods?

Accepted Answer

Estrella de Oro accepts various payment methods including credit cards, debit cards, and online payment platforms. When booking online or through their mobile app, you can securely pay using major credit cards like Visa, MasterCard, and American Express. Additionally, some platforms may offer alternative payment options such as PayPal or bank transfers.

Question 45

What amenities, facilities, and services are available to passengers traveling with infants and toddlers?

Accepted Answer

Passengers traveling with infants and toddlers on Estrella de Oro buses can request assistance from the onboard staff if needed. Additionally, passengers are welcome to bring necessary items such as strollers and car seats on board.

Question 46

Do senior citizens get any discounts or special rates?

Accepted Answer

Senior citizens enjoy discounted fares and special rates on Estrella de Oro, making it an affordable and accessible travel option for this demographic. These savings contribute to a budget-friendly and enjoyable travel experience for seniors.

Question 47

What are the policies regarding bringing personal food and drinks on board the bus?

Accepted Answer

Estrella de Oro permits passengers to bring personal food and non-alcoholic beverages on board for their enjoyment during the journey. They kindly ask passengers to dispose of any waste responsibly.

Question 48

Do you need an ID for bus, and is it possible to travel without one?

Accepted Answer

Yes, a valid ID is typically required for bus travel with Estrella de Oro. It's essential to carry a government-issued ID or passport when boarding the bus to comply with security and verification procedures. While it's generally not possible to travel without an ID, we recommend confirming specific requirements with the company before your journey.

Question 49

Do infants have special discounts on bus tickets?

Accepted Answer

Estrella de Oro offers special discounts and accommodations for infants traveling with adults, providing a cost-effective and family-friendly travel option. Infants can travel comfortably and securely, accompanied by adults, while enjoying discounted fares.

Question 50

What are the policies for traveling with children on Estrella de Oro?

Accepted Answer

Estrella de Oro has family-friendly policies, including provisions for child safety seats, onboard entertainment, and designated family seating areas. These policies aim to ensure a safe, comfortable, and enjoyable travel experience for families with children.

Question 51

Does Estrella de Oro provide in-transit entertainment options like movies or music?

Accepted Answer

Estrella de Oro does not currently offer in-transit entertainment options such as movies or music on their buses.

Question 52

Are there group discounts or special rates?

Accepted Answer

Estrella de Oro offers group discounts and special rates for travelers booking in larger groups, promoting cost savings and convenience for group travel. These discounts make group travel with Estrella de Oro an appealing and budget-friendly choice for various occasions.

Question 53

Can passengers access streaming services on board?

Accepted Answer

Estrella de Oro does not provide access to streaming services on their buses at this time.

Question 54

Can Estrella de Oro accommodate large groups or private bookings?

Accepted Answer

Estrella de Oro can accommodate large groups and private bookings, offering tailored solutions and convenient arrangements for group travel needs. With dedicated support, spacious seating, and flexible scheduling, it ensures a hassle-free and enjoyable travel experience for groups.

Question 55

Does Estrella de Oro offer any premium features like extra legroom or movies?

Accepted Answer

Estrella de Oro prioritizes comfortable travel and offers reclining seats for all passengers. However, they currently do not provide premium features like extra legroom or in-transit movies.

Question 56

Are there special rates or services for students and young travelers?

Accepted Answer

Estrella de Oro provides special rates and services for students and young travelers, catering to their specific travel needs and budget considerations. With discounted fares and student-friendly amenities, it offers an affordable and convenient travel option for this demographic.

Question 57

How many total passengers fit on a Estrella de Oro bus?

Accepted Answer

Estrella de Oro buses typically accommodate a capacity of XX passengers, ensuring ample space for a comfortable journey.

Routes	Departure	Arrival	Duration	Price(USD)
Chilpancingo to Zihuatanejo	12:20 AM	6:05 AM	5h 45m	from$31
Teloloapan to Ciudad Altamirano	7:10 PM	9:30 PM	2h 20m	from$12
Zihuatanejo to Chilpancingo	9:45 PM	4:00 AM	6h 15m	from$31
Tlapehuala to Ciudad Altamirano	1:55 PM	2:15 PM	20m	from$3
Ciudad Altamirano to Cuernavaca	6:00 AM	12:00 PM	6h	from$25
Cuernavaca to Tlapehuala	1:39 AM	6:59 AM	5h 20m	from$23
Chilpancingo to Técpan de Galeana	12:40 PM	4:20 PM	3h 40m	Details
Ciudad Altamirano to Chilpancingo	11:30 AM	5:35 PM	6h 5m	from$24
Cuernavaca to Chilpancingo	9:00 AM	11:30 AM	2h 30m	from$20
Ciudad Altamirano to Tlapehuala	12:10 AM	12:50 AM	40m	from$4
Zihuatanejo to Petatlán	1:20 AM	2:05 AM	45m	from$4
Zihuatanejo to Puerto Vallarta	6:15 AM	9:45 AM	23h 25m	from$147
Ciudad Altamirano to Teloloapan	11:30 AM	2:20 PM	2h 50m	from$12
Teloloapan to Cuernavaca	10:30 AM	1:25 PM	2h 55m	from$13
Cuernavaca to Zihuatanejo	1:30 AM	10:45 AM	9h 15m	from$55

Estrella de Oro Bus Tickets And Schedules

Buy Estrella de Oro bus ticket online and save money on your next trip

Estrella de Oro bus routes

Estrella de Oro onboard features

What's included

Estrella de Oro Reviews

Top passenger questions

Luggage and Special Items Transport