Renfe Train Tickets And Schedules
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Address and Contact
Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Renfe, just use the most convenient channel for you!
Phone: +34 902 320 320
- Phone:Renfe
- +34 902 320 320
Email: atencioncliente@renfe.com
- Email:Renfe
- atencioncliente@renfe.com
Location: Renfe Operadora, Paseo de la Florida, s/n, 28008 Madrid, Spain
Website: www.renfe.com
- Website:Renfe
- www.renfe.com
FAQ
Top passenger questions
Based on the main doubts and frequently asked questions from Renfe passengers, we have compiled a complete list of answers to help you on your next trip. If you still have questions, please contact our support team.
Special Travel Needs and Services
Rewards, Affiliations, and Special Programs
Customer Support and Feedback
Travel Interruptions and Cancellations
Special Travel Options and Seasonal Services
Booking and Managing Your Journey
On-Board Experience and Amenities
Pricing, Payment, and Tickets
Safety, Insurance, and Emergency Procedures
Routes, Schedules, and Travel Planning
Pet Policy
Accessibility and Special Needs
International Travel
Luggage and Special Items Transport
Flexible Cancellations
Cancellation Policy
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- If you cancel your journey within 24 hours of your reservation, you will receive a full refund.
- If you cancel your journey between 24 hours and 72 hours of your reservation, you will receive a 50% refund.
- If you cancel your journey 72 hours after your reservation, you will not be eligible for a refund.
- If Renfe cancels your journey, you are eligible for a full refund.
- If Renfe cancels your journey and you are unable to take alternative transport, you are eligible for a full refund plus compensation.
- If Renfe delays your journey, you are eligible for a refund of the affected portion of your ticket.
- If Renfe delays your journey and you are unable to take alternative transport, you are eligible for a full refund plus compensation.
Smooth Luggage
Luggage Policy
- Luggage Policy for Renfe:
- Passengers can bring 2 pieces of luggage and a carry-on bag per person, with a maximum weight of 25 kg per piece.
- Extra luggage can be carried, but there are additional taxes per unit and the maximum weight per piece is 32 kg.
- Luggage must be labeled with the passenger's name and contact information.
- The following items are not allowed to be brought on board the Renfe: weapons, explosives, flammable substances, hazardous materials, drugs, and animals.
- Luggage must not exceed the maximum size allowed (200 cm). Any piece of luggage exceeding this limit will be subject to additional taxes.
- Any additional taxes for the transport of luggage must be paid in cash.
Pet-Friendly Guidelines
Pet Policy
- Pets are allowed to travel on Renfe in France, provided they are in a pet carrier or cage.
- The pet carrier or cage must be big enough for the pet to stand and turn around.
- The pet must be identified by its owner with a valid vaccination certificate.
- The pet must be accompanied by its owner at all times.
- The pet must be well-behaved, quiet and not disturb other passengers.
- The pet must not interfere with the comfort or safety of other passengers.
- Pets that are allowed to travel on Renfe include cats, dogs, small caged birds and small rodents (e.g. hamsters, gerbils, mice).
- Pets that are not allowed to travel on Renfe include reptiles, amphibians, ferrets, and any other pet that might be deemed dangerous by the train staff.