Amtrak - Empire BuilderEmpire Builder

Amtrak - Empire Builder Train Tickets And Schedules

Amtrak - Empire Builder train routes

RoutesPrice(USD)
Everett to Spokanefrom$105
Seattle to Chicagofrom$420
Tomah to Chicagofrom$127
Chicago to Saint Paulfrom$179
Chicago to Pascofrom$265
Everett to Wenatcheefrom$64
Leavenworth to Seattlefrom$67
Chicago to Portlandfrom$220
Portland to Pascofrom$52
Everett to Leavenworthfrom$51
Chicago to Spokanefrom$208
Pasco to Seattlefrom$191
Winona to Chicagofrom$149
Seattle to Wenatcheefrom$41
Seattle to Milwaukeefrom$486

Check out the most searched train routes and schedules by Amtrak - Empire Builder passengers, including the most popular destinations and the main cities served by the company for leisure or work trips

Amtrak - Empire Builder onboard features

Enjoy a comfortable and convenient journey with a range of onboard features designed to make your travel experience enjoyable and stress-free. Whether you’re traveling for business or leisure, these amenities ensure you arrive refreshed and ready.

What's included

  • Bike Included
  • Non Refundable
  • Accessible Area For Bicycles
  • Door To Door Service
  • Snacks
  • Bathroom
  • WiFi
  • Adjustable Seats
  • Adjustable Personal Lighting
  • Infants 2 And Under Travel For Free
  • Extra Luggage
  • Air Conditioning
  • XL Seat
  • Extra Legroom
  • Hot Meal
  • USB Power
  • Hand Sanitizer
  • Pet Allowance
  • Standard Seat
  • Folded Bicycle
  • Accessible Area For Wheelchairs
  • Deep Cleaning
  • Ticket Validity
  • Lie-flat Seat Or Bed
  • Quiet Compartment
  • Power Outlet
  • Waiting Room

Amtrak - Empire Builder Reviews

The overall sentiment toward Amtrak's Empire Builder service is predominantly negative. Key themes highlighted by customers include frequent delays, inadequate customer service, cleanliness issues, and high prices. Delays are a major problem, with complaints about trains running late or being canceled without sufficient notice. Customer service is often described as unhelpful and rude, both online and in-person, leaving many travelers feeling frustrated. Cleanliness, particularly in restrooms, is frequently criticized. While a few positive experiences mention friendly staff and scenic routes, these are overshadowed by negative reports of poor communication, inconsistent infrastructure, and unsatisfactory onboard amenities.

A Comprehensive Review of Customer Experiences on Amtrak's Empire Builder

Amtrak's Empire Builder, which runs between Chicago and the Pacific Northwest, has become a focal point for customer satisfaction, or more often, dissatisfaction. With many travelers sharing their experiences, patterns of strengths and weaknesses emerge, offering insights for future passengers and the company itself.

Key Strengths Noted by Passengers

Despite the critiques, there are recurring positive themes that some travelers appreciate:

  • Friendly Staff: Many passengers acknowledge the friendliness and helpfulness of the staff. For instance, one rider stated, "Lucas has done a phenomenal job...always asked us how we were doing."
  • Beautiful Scenery: The train provides breathtaking views, which are often highlighted as a significant part of the journey.
  • Affordability: Travelers have remarked upon the reasonable ticket prices in comparison to flying.
  • Booking Process: Early reviews indicate satisfaction with the ease of booking through the website, although this view is mixed.

Frequent Customer Complaints

Unfortunately, the complaints tend to overshadow these positives. Passengers cited several ongoing issues:

  • Punctuality: Delays are a major complaint. A passenger stated, "The train is almost always late," with delays reported consistently across various routes. Another noted, "A train that was supposed to arrive at 7:48 didn't get in until 9:27."
  • Cleanliness: Concerns about sanitation are widespread. Complaints range from dirty restrooms to unkempt train cars, with one traveler lamenting, "The bathrooms were nasty... disgusting conditions."
  • Customer Service: Several reviews mention poor customer service experiences, both on-board and via phone support. One passenger described the staff as "rude," while another stated, "The customer service agent was shocking and unprofessional."
  • Logistical Failures: Issues such as missing connections and lack of communication about delays are common grievances. A traveler expressed frustration over a train that showed up four hours late, lamenting the apparent lack of updates or acknowledgment from Amtrak.

Recurring Themes in Feedback

Delving deeper into reviews reveals certain patterns:

  • Appreciation for Kindness: Positive personal anecdotes highlight that kind interactions can make a difference. One review stated, "Our special needs son loved the snacks, and the staff was accommodating!"
  • Room for Improvement: Most reviews that focus on staff interactions suggest a need for better training regarding customer engagement. As one frustrated traveler remarked, “The way they treated me was not professional."
  • Infrastructure Needs: Customers frequently indicate that infrastructure improvements are critically needed. "Amtrak is decades behind most Western rail systems," noted one traveler, highlighting the need for investment in trains and maintenance.

Customer Quotes and Anecdotes

To illustrate these strengths and weaknesses further, here are select customer experiences:

"Where is the customer service? The greeting made by staff felt just like a threat to move my bag or incur a fee!"

"The train staff, particularly dining and cafe car staff, are rude and disinterested. I'll never take a trip longer than five hours."

"Amtrak, thank you for recovering my phone quickly! Some staff apparently picked it up and kept it safe."

"We were stranded in Raleigh; the train was cancelled, and the customer service was non-existent. It's just not worth it anymore!"

Amtrak - Empire Builder Wordcloud

Train Ticket Fares

Amtrak offers several ways to find affordable and discounted tickets for the Empire Builder route.

Low Fares: Book early to secure the lowest fares, as these are limited.

Discount Options

Sale Fares: Cheapest but restricted.

  • Cancellation: 50% refunded, 50% forfeited.
  • No changes allowed.

Value Fares: Flexible.

  • Cancellation: 75% refunded, 25% forfeited.
  • No changes allowed.

Flex Fares: Most flexible.

  • Full refund with no fees.
  • Changes allowed, but fare differences may apply.

Multi-Ride Passes: Ideal for frequent travelers, offering savings on multiple trips.

Tips to Save

  • Check promotions and sales.
  • Join Amtrak Guest Rewards to earn points for free trips.

For more deals and discounts, visit the Amtrak Ticket Deals.

Train Onboarding Services

  • Checked Baggage Service: Passengers can check up to two bags for free at stations where checked baggage service is available. Additional bags or oversized items may incur fees​.

Seat Classes

Coach Class

  • Wide, Reclining Seats: Comfortable seats with legroom, reading lights, and electric outlets.
  • At-Seat Trays: For added convenience.
  • Restrooms: Located in each coach car.
  • Free Wi-Fi: Complimentary Wi-Fi for all passengers.

Roomette (Sleeper Car)

  • Private Cabin: Seats that convert into upper and lower beds at night.
  • First Class Perks: Includes free meals, lounge access, priority boarding, and a dedicated attendant.
  • Amenities: Upgraded bedding, pillows, towels, and linens.

Bedroom

  • Spacious Comfort: 2x the size of a roomette, with a private restroom and shower.
  • Luxury Perks: Complimentary meals, lounge access, and first-class service with dedicated attendant.

Family Room

  • Perfect for Families: Accommodates two adults and two children. Includes private restroom and shower.
  • Extra Space: Located across the entire width of the car for ample room.

Amtrak Empire Builder Baggage Size

Carry-On Baggage

  • Two carry-on bags and one personal item allowed per passenger.
  • Max Weight: 50 lbs. (23 kg).
  • Dimensions: 28 x 22 x 14 inches.

Checked Baggage

  • Two checked bags free of charge.
  • Max Weight: 50 lbs. per bag, with additional bags for a fee.

Bicycles

Allowed onboard with advance reservation. Must meet specific size requirements and be stored in a proper container.

Pet Policy

Small Pets Allowed. Dogs and cats are permitted onboard in designated areas.

  • Pet Reservation Required: Only one pet per passenger, with weight restrictions.
  • Pet Carrier: Must fit under the seat.
  • Max Weight: 20 lbs (pet + carrier).

Disabilities and Reduced Mobility

  • Wheelchair Accessibility: Space available for wheelchairs, with staff assistance for boarding.
  • Priority Boarding: Provided at select stations.
  • Accessible Bedrooms: Special accommodations for passengers with disabilities, including private restrooms and showers.

Reserved Seats

Seats can be reserved in advance for the best choice of accommodations. Passengers are entitled to one seat per fare, and Amtrak will arrange seating to ensure comfort and safety.

Ticket Cancellation, Changes and Refunds

  • Involuntary Cancellations: If Amtrak cancels the service, passengers may reschedule or request a full refund.
  • Voluntary Cancellations: Passengers can cancel tickets up to 15 minutes before departure and receive a refund depending on fare rules.
  • Ticket Changes: Allowed up to 15 minutes before departure, though fare differences may apply.

Route Highlights

Chicago, Illinois

Explore the dynamic city of Chicago, known for its architectural wonders, cultural landmarks, and iconic food scenes. Visit the Magnificent Mile, Millennium Park, or catch a game at Wrigley Field.

Minneapolis-St. Paul, Minnesota

The “Twin Cities” offer a mix of culture, arts, and outdoor adventures. Enjoy the scenic Chain of Lakes, visit the Mall of America, or catch live entertainment at First Avenue.

Glacier National Park, Montana

Witness the rugged beauty of Glacier National Park, a highlight of the Empire Builder route. Explore hiking trails, waterfalls, and wildlife in this stunning national park.

Seattle, Washington

Seattle is a city of innovation and beauty. Visit Pike Place Market, the Space Needle, and enjoy the waterfront views or hop on a ferry ride.

Portland, Oregon

Known for its vibrant arts scene, lush landscapes, and craft beer, Portland is a hub for outdoor activities and urban exploration. The Columbia River Gorge and nearby Mount Hood offer scenic adventures.

Station: Portland Union Station

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Official Sources

For more information on the Amtrak Empire Builder, visit Amtrak's Official Website​.

Terms and Conditions of Service: https://www.amtrak.com/terms-and-conditions.html#termsOfTransportation-carriageOfPassengers

Social Page: https://www.youtube.com/@amtrak

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Amtrak - Empire Builder, just use the most convenient channel for you!

Phone: 1 8008727245

Phone:Amtrak - Empire Builder
1 8008727245

Email: governmentaffairsnol@amtrak.com

Email:Amtrak - Empire Builder
governmentaffairsnol@amtrak.com

Location: 50 Massachusetts Avenue, Washington, DC, United States

Website: www.amtrak.com/routes/empire-builder-train.html