Amtrak - Coast StarlightCoast Starlight

Amtrak - Coast Starlight Train Tickets And Schedules

Amtrak - Coast Starlight train routes

RoutesPrice(USD)
Portland to Eugenefrom$25
San Luis Obispo to San Josefrom$37
Los Angeles to Tacomafrom$183
Los Angeles to San Josefrom$81
San Jose to Sacramentofrom$40
San Francisco to Sacramentofrom$27
Sacramento to San Franciscofrom$27
San Francisco to Seattlefrom$148
Seattle to Tacomafrom$17
Los Angeles to Seattlefrom$181
San Jose to Seattlefrom$133
Los Angeles to San Franciscofrom$59
Seattle to Portlandfrom$69
San Francisco to Los Angelesfrom$68
Seattle to Los Angelesfrom$268

Check out the most searched train routes and schedules by Amtrak - Coast Starlight passengers, including the most popular destinations and the main cities served by the company for leisure or work trips

Amtrak - Coast Starlight onboard features

Enjoy a comfortable and convenient journey with a range of onboard features designed to make your travel experience enjoyable and stress-free. Whether you’re traveling for business or leisure, these amenities ensure you arrive refreshed and ready.

What's included

  • Bike Included
  • Non Refundable
  • Accessible Area For Bicycles
  • Door To Door Service
  • Snacks
  • Bathroom
  • WiFi
  • Adjustable Seats
  • Adjustable Personal Lighting
  • Infants 2 And Under Travel For Free
  • Extra Luggage
  • Air Conditioning
  • XL Seat
  • Extra Legroom
  • Hot Meal
  • USB Power
  • Hand Sanitizer
  • Pet Allowance
  • Standard Seat
  • Folded Bicycle
  • Accessible Area For Wheelchairs
  • Deep Cleaning
  • Ticket Validity
  • Lie-flat Seat Or Bed
  • Quiet Compartment
  • Power Outlet
  • Waiting Room

Amtrak - Coast Starlight Reviews

The overall sentiment towards Amtrak - Coast Starlight is predominantly negative, with common themes of poor customer service, significant delays, and unsanitary conditions being highlighted. Many customers expressed frustration over inadequate communication regarding delays, unresponsive or rude staff, and subpar facilities, particularly the cleanliness of trains. Complaints about the cost of tickets not matching the perceived value are recurrent, with issues like non-functioning Wi-Fi and inadequate food services being mentioned. However, some reviews did note instances of helpful staff and enjoyable experiences, but these positive sentiments are overshadowed by widespread dissatisfaction.

Customer Experiences with Amtrak's Coast Starlight: Strengths and Weaknesses

Amtrak's Coast Starlight service, which traverses the picturesque West Coast from Los Angeles to Seattle, elicits a wide range of customer opinions. A recent exploration of passenger reviews reveals crucial insights into the journey's strengths and weaknesses, including the friendliness of the staff, ease of booking, cleanliness, punctuality, and safety concerns. This comprehensive overview offers a detailed look at what current and potential travelers can expect from this iconic rail service.

Strengths Highlighted by Passengers

  • Friendly and Attentive Staff: Travelers frequently commend the dedication and friendliness of the train staff. One satisfied passenger noted, "The staff on the train did great jobs during a 5-hour delay. They kept us informed, and Paris, our attendant, was especially attentive."
  • Scenic Routes: Many reviews celebrate the beautiful landscapes that passengers can enjoy during their journey. A traveler expressed gratitude, stating, "The views were breathtaking...my 90-year-old mother enjoyed the ride."
  • Booking Process: The ease of booking through Amtrak is often appreciated. A customer remarked on the straightforward nature of securing reservations, with another stating that "the telephone booking app worked" without a hitch.
  • Affordable Pricing: Passengers frequently mention Amtrak's pricing as competitive, especially compared to air travel, making rail travel an appealing option for budget-conscious travelers.
  • Helpful Customer Service Experiences: Although many reviews are critical of customer service, a couple of passengers highlighted positive encounters that made their experiences more pleasant, such as receiving assistance with ticket rebooking.

Key Weaknesses and Concerns

  • Punctuality Issues: A prevalent theme in customer reviews concerns the frequent delays. "The train is almost always late and has been canceled on me," noted one frustrated student, underlining issues that many passengers face.
  • Cleanliness Complaints: Passengers have voiced strong dissatisfaction with cleanliness aboard the trains. A user lamented, "The bathrooms were nasty with trash overflowing," highlighting the need for better maintenance practices.
  • Customer Service Frustrations: Numerous passengers report difficulties with customer service, characterized by unhelpfulness or rude interactions. A customer expressed their exasperation, stating, "The staff was rude, the conductor didn't even say hello, and when I fell, passengers had to help me because the conductor ignored me."
  • Communication Breakdowns: Many travelers are disappointed by the company's lack of communication regarding delays or issues. One traveler exclaimed, "Your company is so bad! You don’t inform your customers about delays or other issues," reflecting a significant area for improvement.
  • Concerns for Safety and Comfort: Comfort on the trains is compromised in some cases, with complaints about backward seating and lack of assistance for disabled passengers. A traveler reported feeling unsafe when they had to sit on the floor because they couldn't find a seat.

Recurring Themes in Feedback

Across the board, passengers shared some consistent sentiment regarding their experiences with Amtrak - Coast Starlight:

  • There are ongoing issues with delays that disrupt travel plans and cause significant inconvenience.
  • While some passengers appreciated the scenic beauty and financial accessibility of train rides, concerns about hygiene and cleanliness remain prevalent.
  • Customer service quality is inconsistent, coloring travelers' overall experiences negatively.
  • While staff friendliness is often praised, it appears to be undermined by operational shortcomings.

Implications for Future Travelers

For travelers considering the Amtrak Coast Starlight, the reviews suggest a mixed bag of experiences awaits. While the scenic routes and affordability may attract budget-conscious and adventure-seeking passengers, the frequent delays and cleanliness issues should warrant caution.

Improvements in service quality, cleanliness standards, and punctuality communication are crucial for enhancing customer satisfaction. A traveler aptly summarized, "Amtrak is in desperate need of investment and entrepreneurial vigor," signaling a desire for enhancements that could transform the travel experience.

Amtrak - Coast Starlight Wordcloud

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Amtrak - Coast Starlight, just use the most convenient channel for you!

Phone: 1 8008727245

Phone:Amtrak - Coast Starlight
1 8008727245

Email: governmentaffairsnol@amtrak.com

Email:Amtrak - Coast Starlight
governmentaffairsnol@amtrak.com

Location: 50 Massachusetts Avenue, Washington, DC, United States

Website: www.amtrak.com/routes/coast-starlight-train.html

Website:Amtrak - Coast Starlight
www.amtrak.com/routes/coast-starlight-train.html