Amtrak - Adirondack Train Tickets And Schedules

Praise for Friendly Staff and Booking Convenience

A recurring theme in customer reviews is the commendation for friendly and helpful staff, particularly during the boarding process:

• One traveler expressed, “Today's Red Cap experience was spectacular! Anthony Simmons and Deanna Campbell were incredibly helpful, fun, and engaging!”
• Another echoed, “The agent helping me was incredibly nice and patient, even as I had trouble understanding him.”

Passengers frequently mention their satisfaction with the straightforward online booking process:

• "The booking was easy, and the prices are quite affordable compared to flying." - Anonymous

Concerns About Cleanliness and Delays

Despite the friendly service, cleanliness aboard the trains has raised significant concerns:

• One dismayed passenger noted, “The cleanliness of the train cars is seriously lacking. There was garbage underneath the seats and grime everywhere.”
• Another commented on the unsanitary conditions, saying, “The bathrooms were filthy, and I worried about the hygiene throughout the train.”

Delays are another frequent complaint. Many passengers report frustration at operational inefficiencies:

• A customer expressed, “My trip turned from a scheduled two and a half hours into over four hours due to engine failure.”
• Another lamented, “Never on time! My mom missed her important meeting because of a five-hour delay.”

Customer Service Challenges and Communication Issues

While some staff members are praised for their friendliness, others are described as rude or inattentive:

• Reviewers reported being met with condescension, with one stating, “The crew seemed indifferent, belittling inquiries about services.”
• Another shared a harrowing experience, "The attendant yelled at my husband for simply moving to an empty seat to escape a bad smell.”

Communication failures have also contributed to dissatisfaction, particularly regarding delays and service changes:

• “There were no announcements about incoming trains, and I was left stranded without assistance.” - Frustrated traveler
• “Customer service is unhelpful. I had to spend hours on the phone trying to get information.”

Safety and Amenities Concerns

Safety on board is paramount, and several passengers expressed worries about inadequate measures:

• One passenger commented, “The train was so hot I was sweating the whole way, which made the journey uncomfortable and a bit alarming.”
• Another noted a lack of basic amenities, stating, “The cafe car was often unattended, leading to long waits for service.”

Frequent Travelers' Insights

For frequent travelers on the Adirondack route, experiences vary widely:

• Some appreciate the scenic views and the relaxation that train travel offers, sharing, “Traveling by train allows you to see the landscape and experience leisurely transport.”
• However, a common warning resonates among the frequent riders: “If you plan your trip with a tight schedule, be prepared for potential delays.”

A final note from a satisfied passenger highlighted their view: "Although Amtrak has its flaws, the overall experience can be enjoyable if you're ok with pacing." - Optimistic traveler