Cityzap Bus Tickets And Schedules

• If you purchased a ticket on Cityzap but are unable to take the journey, you can cancel your ticket up to 24 hours before the departure time of the service.
• If you cancel 24 hours or earlier before the departure time, you will get a full refund of your ticket.
• If you cancel within 24 hours of the departure time, you will receive a refund of 50% of the ticket price.
• If you cancel after the departure time, you will not receive a refund.
• If you do not show up for your journey, you will not receive a refund.

• Passengers on Cityzap are allowed to bring two pieces of luggage with a combined weight of no more than 20kg.
• Additional luggage can be added for a fee of £5 per item.
• Only one piece of hand baggage is allowed per passenger, with a maximum weight of 8kg.
• Passengers are not allowed to bring any dangerous items, such as weapons, sharp objects, flammable items, explosives, or toxic substances.
• Passengers are not allowed to bring any items which could be considered offensive or insulting, or items which could cause harm to other passengers.
• Passengers are not allowed to bring any items which are prohibited by law, such as illegal drugs.

Cityzap offers passengers the opportunity to travel with their pet when travelling in the country where code is gb. Here is the pet policy that applies:

• Pets must be carried in a secure, enclosed container.
• Pets must not be disruptive or cause distress to other passengers.
• Service animals are allowed to travel on Cityzap without an enclosed container.
• Animals that are not allowed on board include any animal that is not fully domesticated, such as an exotic pet or wild animal.