Baltic Shuttle

Baltic Shuttle Bus Tickets And Schedules

Flexible Cancellations

Cancellation Policy

cancellation_policy policy

Here are the most comprehensive cancellation policy terms for Baltic Shuttle, a bus company operating in Estonia:

  • General Cancellations: Cancellations prior to departure typically receive a full or partial refund, minus any processing fees. The exact amount varies depending on the time of cancellation.
  • Short Notice Cancellations: Cancellations made within a specific timeframe before departure, often 24 or 48 hours, may not receive a refund.
  • No Shows: If you do not show up for your bus, you will not receive a refund. This includes missing the bus due to late arrival.
  • Delayed or Cancelled Buses: If the bus is significantly delayed or cancelled by Baltic Shuttle, passengers may be entitled to compensation or a full refund.
  • Changes to Bookings: Changes to bookings, including date, time, or route, may be subject to a fee. Some changes may not be permitted.
  • Emergency Cancellations: In the case of an emergency, such as severe weather, a refund may not be provided. This varies depending on the company's policies and the nature of the emergency.
  • Illness or Personal Emergencies: Cancellations due to illness or personal emergencies are typically not covered unless you have purchased specific travel insurance.
  • Travel Insurance: Customers are strongly encouraged to purchase travel insurance to cover any unexpected cancellations.

Note: Policies can change, and exceptions may be made at the company's discretion. Always check with the company for the most accurate and up-to-date information.

Smooth Luggage

Luggage Policy

luggage_policy policy

Baltic Shuttle Luggage Policy

  • Each passenger is allowed to carry one piece of hand luggage with dimensions not exceeding 45cm x 35cm x 20cm, free of charge.
  • The hand luggage should fit under the seat or in the overhead compartments.
  • Maximum weight for hand luggage is 5 kg.
  • For larger baggage items, each passenger could check-in up to two bags, free of charge, maximum dimensions 85cm x 45cm x 35cm each.
  • Each checked bag should not exceed 25 kg in weight.
  • Additional or oversized baggage may be allowed subject to space availability and may incur extra charges.
  • Bags should be well packed, and the company accepts no liability for damage or loss of luggage or its contents.

Additional Charges

  • Extra or oversized baggage may incur a charge of 5-10 euros per item, subject to space availability.
  • Special equipment such as bikes, sports equipment or musical instruments may incur additional charges.

Items Allowed Inside The Baltic Shuttle

  • Personal items such as laptops, mobile phones, and small electronic devices.
  • Snacks and drinks for personal consumption during the journey, excluding alcohol.
  • Non-fragile and non-hazardous items packed securely within the luggage.

Items Not Allowed Inside The Baltic Shuttle

  • Any form of weapons or explosives.
  • Flammable or hazardous materials.
  • Alcohol and illegal drugs.
  • Large or bulky items that can't be securely stowed within the luggage compartments.
  • Live animals, except for service dogs.

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Baltic Shuttle, just use the most convenient channel for you!

Phone: +372 565 630 56

Phone:Baltic Shuttle
+372 565 630 56

Email: info@balticshuttle.ee

Email:Baltic Shuttle
info@balticshuttle.ee

Location: Tartu mnt 65-26, 10115 Tallinn, Estonia

Website: www.balticshuttle.ee

Website:Baltic Shuttle
www.balticshuttle.ee