Alsa: Cheap bus tickets

Find Low-Priced bus tickets and convenient timetables easily

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Alsa, just use the most convenient channel for you!

Phone: +34 902 422 242

Phone:Alsa
+34 902 422 242

Email: atencionalcliente@alsa.es

Location: Avda. de Burgos, 19-21, 28036 Madrid, Spain

Website: www.alsa.com

Website:Alsa
www.alsa.com
FAQ

Top passenger questions

Based on the main doubts and frequently asked questions from Alsa passengers, we have compiled a complete list of answers to help you on your next trip. If you still have questions, please contact our support team.

Customer Support and Feedback

Pricing, Payment, and Tickets

International Travel

Special Travel Needs and Services

Travel Interruptions and Cancellations

Booking and Managing Your Journey

Accessibility and Special Needs

Safety, Insurance, and Emergency Procedures

Special Travel Options and Seasonal Services

On-Board Experience and Amenities

Pet Policy

Luggage and Special Items Transport

Routes, Schedules, and Travel Planning

Rewards, Affiliations, and Special Programs

Flexible Cancellations

Cancellation Policy

cancellation_policy policy
  • Alsa may cancel trips due to bad weather, mechanical breakdowns, or other reasons.
  • If a trip is canceled, passengers will be given the option to receive a full refund or to be re-routed to their destination.
  • If a trip is delayed, Alsa will provide passengers with a full refund or the option to be re-routed to their destination.
  • Passengers must cancel their trips at least 24 hours before the scheduled departure time in order to receive a full refund.
  • If a passenger cancels their trip within 24 hours of the scheduled departure, they will be charged a cancellation fee.
  • Alsa reserves the right to change departure times or routes if necessary.
  • If a passenger fails to arrive at their departure point on time, they may not be allowed to board the bus and will not be refunded.
  • Alsa reserves the right to refuse transportation to any passenger.

Smooth Luggage

Luggage Policy

luggage_policy policy
  • Passengers are allowed to bring one bag with a maximum weight of 10kg (21lb) and one small handbag per passenger.
  • The maximum measurements of the bag are 55 x 40 x 20 cm (21.6 x 15.7 x 7.8 in).
  • Additional bags may be allowed for a fee.
  • Extra taxes for luggage are €2.50 for each additional bag and €4.00 for each large bag that exceeds the allowed size.
  • Items such as skis and golf bags are not allowed.
  • Animals, except for service animals, are not allowed on board.
  • Passengers are allowed to carry liquids, gels, and aerosols in containers of 100 ml (3.4 oz) or less.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
  • Alsa allows passengers to bring small pets, such as cats and dogs, on board the bus.
  • Pets must be kept in a container that is small enough to fit on the passenger's lap, and it must be secured in a way that prevents the pet from escaping.
  • The pet must also be kept under control at all times and must not be a nuisance to other passengers.
  • Pets are not allowed to sit in the aisle or block the passage of other passengers.
  • Passengers are responsible for any damage caused by their pets.
  • Passengers with pets must pay an additional fee.
  • Animals that are considered dangerous, such as snakes, are not allowed on board the bus.