ADO bus tickets

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Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact ADO, just use the most convenient channel for you!

Phone: 01 800 369 46 52


Location: 123 Artilleros, 15380 Venustiano Carranza, Distrito Federal, Mexico



Top passenger questions

Based on the main doubts and frequently asked questions from ADO passengers, we have compiled a complete list of answers to help you on your next trip. If you still have questions, please contact our support team.

Pet Policy

Yes, passengers can travel with small pets on ADO buses by paying an additional fee and following specific guidelines. This service is subject to availability and certain restrictions, such as the type and size of the pet. Prior booking and documentation may be required. Dogs must be in a kennel or carrier.
For passengers bringing pets on ADO buses, the pet must be clean, well-behaved, and transported in a secure kennel or carrier. Additionally, the pet owner must provide a valid health certificate and documentation. It's important to inquire about the specific requirements and guidelines when making a reservation, as they may vary based on the route and bus availability.

Booking and Managing Your Journey

Booking a ticket for ADO buses can be done through their official website, mobile app, authorized travel agencies, or at their bus terminals. Simply choose your departure and arrival points along with the travel date and complete the booking process online.
ADO offers various discounts and loyalty programs for frequent travelers. They have special fares for students, seniors, children, and individuals with disabilities. Additionally, ADO's loyalty program provides benefits such as points accumulation, rewards, and exclusive offers for regular passengers.
Yes, ADO allows ticket cancellation and changes. You can modify your travel date or cancel the ticket by visiting their website or contacting their customer service. However, it's important to review the specific terms and conditions related to cancellations and changes for each booking.
ADO e-tickets are electronically issued tickets that eliminate the need for physical paper. After completing the booking, passengers receive an email with the e-ticket information, including the reservation code, travel details, and instructions for boarding the bus. It's recommended to have the e-ticket accessible on a digital device for boarding.
ADO accepts various payment methods including credit cards, debit cards, and direct bank transfers for online bookings. Additionally, passengers can make cash payments at authorized ticket counters and terminals. It's important to ensure that the chosen payment method is available and compatible with the booking platform being used.

Rewards, Affiliations, and Special Programs

Yes, ADO offers a rewards program called 'Puntos ADO' that allows frequent travelers to accumulate points for every trip taken. These points can be redeemed for discounts on future bookings, making it a valuable program for regular passengers.
Regular travelers with ADO can benefit from the Puntos ADO rewards program, earning points with each trip. Additionally, they can enjoy exclusive discounts, access to priority boarding, and other perks that enhance the overall travel experience.
ADO has affiliations with various travel organizations and clubs, offering special discounts and benefits to members. Travelers can explore partnership options to enjoy additional savings and privileges when booking with ADO.
Yes, ADO provides gift cards and travel vouchers, making it a convenient option for gifting travel experiences to friends and family. These vouchers can be used to book tickets for any ADO bus route, adding flexibility and convenience for the recipient.

On-Board Experience and Amenities

ADO provides amenities such as reclining seats, air conditioning, restrooms, and overhead reading lights on their buses. Passengers can enjoy a comfortable journey with these essential facilities.
ADO buses are equipped with charging ports and restrooms, but Wi-Fi availability may vary. Passengers can stay connected and enjoy essential facilities during their travel with ADO.
Health and hygiene are a top priority for ADO. They implement thorough cleaning and disinfection protocols on their buses. Additionally, they promote the use of face masks and provide hand sanitizer for passengers.
ADO offers food and beverage services for purchase during the journey. Passengers can enjoy a variety of snacks and drinks while traveling on ADO buses.
Passengers traveling with infants and toddlers on ADO buses can request assistance for baby strollers and use the onboard restrooms equipped with changing tables. ADO aims to provide a comfortable travel experience for families.
Passengers are generally allowed to bring personal food and drinks on board ADO buses. It's recommended to be mindful of other passengers and dispose of waste responsibly.
ADO may provide in-transit entertainment options such as movies or music on selected routes. Passengers can enjoy entertainment during their journey with ADO.
The availability of streaming services on ADO buses may vary. Passengers can inquire about the specific amenities and entertainment options when booking their tickets.
ADO offers premium features such as extra legroom, adjustable seats, and in-transit entertainment on certain routes. Passengers can enhance their travel experience with these premium amenities.
The total number of passengers that can be accommodated on an ADO bus may vary depending on the bus model and configuration. For specific details, passengers can refer to ADO's official website or contact customer service.

Pricing, Payment, and Tickets

ADO offers various pricing tiers for its tickets, including standard, flexible, and premium options. Each tier provides different levels of flexibility and amenities, allowing passengers to choose the options that best suit their needs and budget. The flexibility of these pricing tiers makes ADO a convenient and customer-friendly option for travelers.
Yes, ADO allows passengers to pick up 'will call tickets' at the station. When purchasing tickets online and selecting the 'will call' option, passengers can conveniently collect their tickets at the designated ticket counter within the station, providing a hassle-free ticketing experience for both tourists and commuters.
No, ADO offers e-tickets, enabling passengers to present their digital tickets on their mobile devices when boarding. This eliminates the need for physical ticket printing and streamlines the boarding process for passengers. The convenience of e-tickets aligns with ADO's commitment to modern, efficient travel experiences.

Safety, Insurance, and Emergency Procedures

ADO does not offer travel insurance options for bus travel at this time. It's recommended to consider personal travel insurance for added coverage during your journey.
ADO prioritizes passenger safety by adhering to strict protocols and standards. These include regular vehicle maintenance, driver background checks, and adherence to government safety regulations. Additionally, ADO ensures a safe, comfortable, and reliable travel experience for passengers.

Luggage and Special Items Transport

On ADO buses, passengers are allowed to bring a maximum of two pieces of luggage with a combined weight of 25 kilograms. The dimensions of each piece should not exceed 115 cm. Carry-on luggage is limited to 5 kilograms. All luggage is subject to inspection and must not contain prohibited items such as hazardous materials.
Passengers wishing to bring extra luggage beyond the allowed limit should contact ADO customer service in advance to make special arrangements. Additional fees may apply depending on the weight and dimensions of the extra luggage. It's recommended to inform ADO at the time of booking about any special luggage requirements to ensure a smooth travel experience.
Yes, ADO allows passengers to bring bicycles and certain types of sports equipment on the bus, subject to specific guidelines and fees. It's important to adhere to the company's policies regarding the transport of such items to ensure compliance and a hassle-free journey.
The guidelines for transporting bicycles and sports equipment on ADO buses include specific packaging requirements and additional fees. Passengers should notify ADO about their intention to transport these items and seek guidance on the packaging and fees to avoid any inconvenience. It's advisable to plan ahead and make necessary arrangements to ensure a seamless travel experience.

International Travel

When traveling with ADO buses across international borders, passengers must carry valid identification, such as a passport. Additionally, depending on the specific countries being entered, visas and other travel documents may be required. It's essential to check the entry requirements for each country well in advance of your trip to ensure a smooth border crossing process.

Accessibility and Special Needs

ADO is committed to providing accessibility for passengers with mobility issues. Their buses are equipped with wheelchair ramps, and the staff is trained to assist passengers with special needs. Additionally, ADO provides priority seating and accessible restrooms on board to ensure a comfortable journey for all passengers.
ADO offers various facilities for passengers with special needs, including wheelchair-accessible buses with ramps, priority seating, and accessible restrooms. Passengers requiring assistance are encouraged to contact ADO prior to their journey to ensure availability of necessary facilities and assistance. ADO's staff is well-trained to provide support and ensure a safe and comfortable travel experience.

Special Travel Options and Seasonal Services

Yes, ADO offers special routes and services during major holidays and peak seasons to accommodate the increased demand. They often provide extra buses on popular routes to ensure smooth travel for tourists and commuters.
ADO frequently offers special services for events like festivals, concerts, and sports events. They may introduce additional bus schedules and routes to facilitate transportation to and from such events, making it convenient for attendees to travel with ADO.

Special Travel Needs and Services

ADO offers comfortable and reliable bus travel for business purposes, providing a productive environment with onboard amenities for work. Additionally, their extensive route network and punctuality ensure efficient travel, making it an ideal choice for business travelers. Use ADO to stay connected and productive while on the move.
ADO understands the needs of digital nomads and work travelers, offering convenient options such as flexible ticketing, onboard amenities for remote work, and special packages designed for those traveling for work. Take advantage of ADO's services to make your work travel seamless and productive.
Yes, ADO provides corporate accounts and tailored services for business travelers, ensuring seamless and efficient travel management for companies and their employees. By partnering with ADO, businesses can access benefits such as customized invoicing and dedicated support, enhancing the travel experience for their employees.
ADO prioritizes the comfort of senior citizens by offering special accommodations such as comfortable seating, assistance with luggage, and accessibility features for a pleasant travel experience. Senior citizens can rely on ADO for a safe and comfortable journey, ensuring their specific needs are catered to throughout the trip.
Senior citizens can enjoy exclusive discounts and special rates when traveling with ADO, making their travel more affordable and convenient. ADO values senior travelers and aims to provide them with cost-effective options without compromising on comfort and quality service.
Infants traveling with ADO may be eligible for special discounts on bus tickets, providing cost-effective travel options for families. ADO understands the importance of family travel and strives to accommodate infants with budget-friendly options and safe, comfortable travel experiences.
ADO has clear policies and guidelines for traveling with children, ensuring a safe and pleasant journey for families. From age restrictions to seating arrangements and onboard amenities, ADO's comprehensive policies prioritize the comfort and safety of children, making family travel hassle-free and enjoyable.
Yes, ADO offers group discounts and special rates, making it an ideal choice for group travel. Whether it's a family vacation or a corporate outing, ADO provides cost-effective options and customized services for groups, ensuring a seamless and enjoyable travel experience for all members.
ADO is equipped to accommodate large groups and private bookings, offering tailored services and flexible arrangements to meet the specific needs of group travelers. From dedicated seating to customized itineraries, ADO ensures that large groups experience convenient and enjoyable travel without compromising on comfort and efficiency.
Yes, ADO provides special rates and services for students and young travelers, making bus travel affordable and convenient for this demographic. Whether it's discounted fares or additional amenities tailored to their preferences, ADO caters to the unique needs of students and young travelers, ensuring a pleasant and cost-effective travel experience.

Routes, Schedules, and Travel Planning

The most popular ADO bus routes include Mexico City to Cancun, Mexico City to Playa del Carmen, and Cancun to Merida. These routes are in high demand due to the scenic destinations they connect, making them ideal for tourists and commuters alike.
You can easily find the schedule for a specific ADO route by visiting the official ADO website or contacting their customer service. The website provides a user-friendly interface to search for routes, check schedules, and make reservations, ensuring a hassle-free travel planning experience.
To plan a trip with multiple ADO routes, use the ADO website's multi-city booking feature. Enter your desired starting point, layover city, and final destination to find available routes and their schedules. This convenient tool eases the process of creating custom itineraries catering to your travel preferences.
The ADO schedule refers to the timetable of departures and arrivals for ADO bus routes. It is essential for passengers to check the schedule in advance to plan their trips effectively. The schedule may vary based on the route, so it is advisable to verify the latest schedule for your specific journey.
Yes, passengers are required to present a valid ID to board an ADO bus. The ID can be a passport, driver's license, or any government-issued identification document. This requirement is in place to ensure the safety and security of all passengers throughout their journey.
A valid ID is mandatory for bus travel with ADO. It is essential for identification purposes and compliance with safety regulations. Without a valid ID, passengers may be denied boarding. It is advisable to carry your ID and ensure its validity before embarking on your ADO bus journey.

Customer Support and Feedback

To contact ADO customer service, you can call their helpline at +52 55 5141 3700. Additionally, you can reach out to them via email at They are also active on social media platforms, such as Twitter and Facebook, where you can send them direct messages for assistance.
ADO takes customer complaints and feedback seriously. They have a designated customer service team that is dedicated to addressing and resolving issues promptly. Customers can submit their complaints through the official website, via email, or by phone. ADO also actively seeks customer feedback through surveys and comment cards on their buses.
Common issues faced by ADO customers include ticketing problems, delayed departures, and occasional service disruptions. ADO addresses these issues by offering flexible ticketing options, providing real-time updates on departures, and arranging alternative transportation when necessary. Their customer service team works diligently to ensure that customer concerns are effectively resolved.

Travel Interruptions and Cancellations

ADO understands that travel interruptions and delays can be frustrating. Their policy includes keeping passengers informed about the situation and providing alternative transportation when possible. ADO strives to minimize inconveniences through proactive communication and assistance to ensure a smooth travel experience.
In the event of unexpected delays, ADO's staff is trained to provide appropriate support and assistance to passengers. While compensation may vary based on the circumstances, ADO prioritizes passenger comfort and safety. Passengers can expect clear communication and proactive efforts to mitigate the impact of the delay.
ADO manages delays and cancellations meticulously by keeping passengers informed, offering alternative solutions, and ensuring that their needs are met. Passengers can rely on ADO's swift and efficient handling of such situations, with a focus on minimizing disruptions and prioritizing passenger satisfaction.

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All About Ado Bus Lines & FAQ's

Autobuses de Oriente, also known as Ado, was founded in 1939 on the route Puebla to Veracruz.

Nowadays Ado is one of the largest bus companies in Mexico.

The company also cross from Mexico to the United States of America.

If you are looking for a bus ticket to Mexico, Ado is probably the best choice.

Ado daily operates in 16 cities in the country and serving over 250 destinations.

Ado Mexico bus lines are the most important in the Mexican Southeast.

Their passengers can travel by bus during the whole year.

Ado Bus Company is working for increase their lines across many cities in México.

Ado make efforts to keep quality services on all transportations.

This company always focus on safety and comfort on all buses.

Ado is a large group which holds several other bus services:

- Ado GL

- Ado Platino

- Autobuses Unidos (AU Mexico)

- Cristóbal Colón (OCC Mexico)

- Cuenca

- Ecobus Ado

- Estrella de Oro

- Estrella de Oro Diamante

- Mayab

- Riviera

- Texcoco

- Transportes Regionales Veracruzanos (TRV Mexico)

- Uno

- Valles

- Via

- Volcanes

Ado Bus Services & Bus Types

Ado transportation offers their passengers experiences of luxury and comfort.

Buses classify into three categories.

Different bus models have variations as far as concerning comfort and technology.

Ado buses offer its users the first-class service of comfort.

Bringing reclining seats, TV monitors, air conditioning and sanitary.

There's Ado regular bus transportation, with essential features.

🎥 Watch how this is Ado buses looks like here.

Very few know the real differences between the executive and luxury service.

As far concerns frequent bus services.

Understand that the executive service and a luxury service are different.

Many travelers currently misunderstand the differences.

There are differences between Ado bus executive service versus Ado luxury service.

Ado Executive Bus Service

The Executive service is complete.

This is the features on Ado GL bus.

It usually brings:

- 36 to 38 seats

- More leg space between seats

- 2 toilets

- Plasma screens

- AC

- Inpidual light

- Hand luggage compartment

- Cafeteria on board

- Lunch and/or snacks and/or refreshments when boarding

- Lunch Self-service on trip

- Experienced drivers

🎥 More about Ado GL

Ado Luxury Bus Service

The luxury buses service brings more and more comfort features through the years.

Those are the features on Ado Platinium bus.

It usually brings:

- 21 to 25 seats

- Semi-bed seats (reclining bed seats)

- Pillow and blanket

- Free Wifi

- Electrical connections

- Inpidual light

- Hand luggage compartment

- 2 separate toilets (lady and gentleman)

- Personal entertainment system or plasma screens

- Lunch and/or snacks and/or refreshments when boarding

- AC

- Travel kit

- Best drivers available on Ado

🎥 More about Ado Platinum services

Ado Airport Bus Service

Ado Airport is the bus service created as a way if you go/return from a national or international trip.

This bus takes you straight to your airport like Cancun, Merida, Villahermosa and more.

All bus trips without stops.

Main bus routes are:

- Mérida to Cancún airport

- Campeche to Mérida Airport

- Cd Carmen to Villahermosa Airport

Female Exclusive Seats

Also, Ado also offers some dedicated services to women customers.

It is a service reserving exclusive seats for women.

The objective is making travel more comfortable and safe.

Choosing seats is randomly selected by the client.

It permits reservations at the box office or online.

There is an additional cost of at any ticket.

It is only available four seats per trip.

Also, depending on the origin or destination where bought ticket.

Can apply to bus ticket transfer and cancellation.It usually costs of $ 20.00 to $ 25.00 additional fee.

How to Buy Ado Bus Tickets?

When it comes to purchasing tickets, many questions also turns on Ado bus ticket sales.

There are some primary methods to buy tickets.

Which are the payment methods to buy Ado tickets?

The payment methods available are:


- Debit/Credit Visa or MasterCard

- Box Office

- Safety Pay

- Online Transfer

If you are not Mexican, probably this next one has some utility for you.

Do Ado accept foreign credit cards?

Only at the Box Office, and some others authorized point of sales.

What options do you have if you want to buy tickets with cash?

The cash payment is only possible in Box Office.

At Ado Mobile you can choose Pay at the Box Office to reserve your seat.

After that, you go to the terminal to pay with cash and get the tickets.

You have to be done until two hours before the bus departure.

Ado Internet

Passengers can buy Ado bus tickets company through its website.

Pay by credit card, debit card, and Transfer.

Ado Phone

Call 01 (800) 009-9090 to buy your bus ticket.

The payment is by credit card.

Ado Mobile APP (Ado MÓVIL)

There are 2 ways of payment on mobile.

Pay with Visa and MasterCard credit or debit cards.

Alternatively, pay with Transfer.

Download Ado Android App or Ado iPhone App

Ado Box Office or Bus Terminal

Ado have several terminals and box offices around Mexico.

There you can buy bus tickets paying with credit cards, cash or debit cards.

What is pay at the box office?

It is a payment method that allows you to secure your seats online or phone.

Then make the payment in cash directly at the ticket office until two hours before the departure.

Just inform your reservation number, pay and get your tickets.

Can you buy with foreign currency?

It is only accepted US dollars at ticket offices.

More Into Ado Available Payment Methods

Ado Ticket Payment by Credit Card and Debit Card

What kind of card?

Ado accept all VISA or MasterCard debit and credit cards.

Online payment method is only for customers who holds Visa and Mastercard cards.

Do Ado accepts American Express?

Yes, but only at the Box Office.

Ado Ticket Payment with Transfer

What is Transfer?

It is a new account with which you can Make payments, money transfers and balance inquiries instantly from your phone.

How a bus ticket payment with Transfer works? You must choose Transfer as a payment method.

After that, send a text message to the 4040 with the word Code followed by the amount to pay.

You will receive a 12-digit code which you must enter to be able to make your payment.

Remember that to use this form of payment you must have Transfer account.

Here a step by step using Transfer on Ado:

1- To use this form of payment you must have a Transfer account.

2- You can activate at an OXXO or Banamex.

3- Select this form of payment at Ado website.

4- Request your transfer code by sending an SMS from your mobile to 4040.

5- Use the word "CODE" followed by a space and the amount to pay for your tickets.

6- You will get a message back on your mobile with the transfer code number.

7- Enter it in the requested field at the website transaction.

8- Accept the Terms and Conditions and click on pay.

9- Once authorized, Ado will send your ticket(s) confirmation to the email you provided.

Ado will show you a screen where you can also print or save your tickets.

If you have any problems, contact Ado at 01800 369 HOLA (4652).

Alternatively, from mobile phone *4652 or using Ado CHAT at the website home screen.

Ado Ticket by Bank Transfer (Safety-Pay)

What is Safety-Pay? It is a secure method of payment to make your purchases online.

All the payment information stays between your bank and you.

To use this, you must have Electronic Banking (online) and previously obtained your token.

The participating banks are Banorte, Bancomer, Santander and Scotiabank.

What is a token?

It is an electronic device that your bank provides to facilitate the authentication of your account.

How to make bus ticket payments with Safety-Pay? At Ado website choose to pay with Safety-Pay.

Once selects this option, select your bank.

Safety-Pay will generate a transaction number.

After that, the Ado site will redirect you to your bank website.

Follow the procedure at your bank website to finish the bus ticket transaction.

To understand more about this payment method, watch the tutorial how to buy Ado tickets with SafetyPay.

Ado Bus Schedules Destinations

What's Ado bus schedules and bus ticket prices?

Ado Bus Cancun Airport to Tulum

- Departure at Ado Airport Cancun, Q.R. (Mapa)

- Arrival at Ado Bus Station Tulum, Q.R. (Mapa)

Trip duration takes around 2 hours and 5 minutes length.

Ado bus ticket price from $80 to $228. More about Cancun Airport-QR to Tulum-QR bus schedule.

Ado Bus Cancun to Tulum

- Departure at Ado Bus Station Cancun, Q.R. (Mapa)

- Arrival at Ado Bus Station Tulum, Q.R. (Mapa)

Trip duration takes around 2 hours 25 minutes length.

Ado bus ticket price from $80 to $228. More about Cancun-QR to Tulum-QR bus schedule.

Ado Bus Cancun to Chichen Itza

- Departure at Ado Bus Station Cancun, Q.Roo. (Mapa)

- Arrival at Ado bus station Chichen Itza, Yuc. (Mapa)

Trip duration takes around 3 hours length.

Ado bus ticket price for about $143. More about Cancun-QR to Chichen Itza-YUC bus schedule.

Ado Bus Playa del Carmen to Cancun Airport

- Bus Departure at Ado bus station Playa del Carmen, Q.R. (Mapa)

- Bus Arrival at Ado Airport Cancun, Q.R. (Mapa)

Trip duration takes around 3 hours length.

Ado Bus ticket price from $54 to $178. More about Playa del Carmen-QR to Cancun-QR bus schedule.

Ado Deals & Ado Discounts

Buy Ado Tickets in Advance

Passengers who travel with Ado have an advantage when they are planning their trips.

Because Ado has a discount program, for who buy the bus ticket between 6 months or one day before the travel.

Family & Friends Discounts

Ado has a discount program for family and groups.

The discounts vary according to the number of people who will travel.

Moreover, also comes with an expiry date stipulated by the bus company.

Passengers can buy their bus tickets for groups online or at terminals.

Tickets must be shop until one day before bus travel.

However, you cannot cancel this kind of bus ticket.

Children Free Tickets and Discounts

Children until four years old do not pay fares, but they can not occupy seats on buses.

From 5 to 12 years old, children can buy bus tickets and get a 50% discount.

Adults, parents or legal responsible must accompany all under age kids.

For boarding, it is necessary to present an identification document (ID) for both.

Teenagers over the age of 15 years may travel alone.

However, also it is necessary to have an identification document.

Student & Professors Discounts

Students and professors get discounts for traveling by bus on the way home from school.

Ado give discounts during the school calendar.

So teachers and students need to show documentation to the company to get benefits.

Ticket Refund and Exchanges

First of all, you cannot cancel advance tickets.

However, you can reschedule your advance ticket for a similar trip at the bus terminal.

Passengers can change dates and timetables until 15 minutes before the bus departure.

If the new bus trip has a difference in price, the passenger will have to pay the difference.

Ado allows cancellation of bus tickets until 30 minutes before the scheduled departure.

The passenger can request for a full refund.

Full ticket refund only if it has not been bought online or with a discount fare.

If you have any questions about the trip, you can call HOLA 01 800 369 46 52.

Ado Valuable Tips

Boarding on Ado Bus

It is spent about 30 minutes at the terminal for taking care of ticketing confirmation and baggage dispatch.

Ado suggest you arrive at the terminal about 1 hour before starting your trip to avoid problems.

Ado Baggage Size and Weight Limits

Passengers can carry without extra cost baggage weighs up to 25 kilos.

The bag must measure the largest of 30x40x100cm.

Pets on Ado Bus

Domestic animals can travel on Ado buses.

A bus trips with should have a maximum of 8 hours long for a pet.

You should sedate the pet during the journey and should take it in a kennel.