ADO Bus Tickets And Schedules

On-Board Services

• Wi-Fi: Available on most ADO buses. Data limits and speeds may vary. Premium internet packages may be offered on some buses.
• Entertainment System: Available on select buses.
• Power Outlets: Located at every seat.
• Restrooms: Onboard restrooms are available.
• Reclining Seats and Extra Legroom: Comfort is key, with spacious, reclining seats.
• Air Conditioning: Available on all buses.
• Overhead Storage: For small personal items.
• Under-bus Baggage Compartment: For larger baggage.
• Wheelchair Access: ADO buses are equipped with a lift and space for wheelchairs.

Luggage

• Carry-On Baggage: 1 carry-on allowed, maximum weight of 5 kg (11 lbs).
• Checked Baggage: 1 checked bag, max weight of 23 kg (55.1 lbs).
• Excess Baggage: Additional fees apply if the weight or number of items exceeds the limit.

For more information on permitted and prohibited items, refer to ADO’s luggage policies.

Pets

• Pets are allowed to travel on ADO buses.
• Your pet will travel in the luggage compartment.
• Required documentation includes your pet’s vaccination card and health certificate.
• Be prepared for document checks throughout your journey.

Disabilities and Reduced Mobility

• ADO buses offer priority seating for elderly passengers and those with disabilities.
• The bus is equipped with a lift for passengers with wheelchairs.
• Contact ADO in advance to arrange any necessary assistance.

Reserved Seats

• Standard Seats: All seats are available on a first-come, first-served basis unless you choose to reserve.
• Seat Selection: Optional during the booking process. If you don’t select a seat, one will be assigned to you.

Ticket Cancellation and Refunds

• ADO tickets are non-cancellable.
• Voluntary cancellations or refunds are not permitted.

Ticket Changes

Exchanges: You may exchange your ticket up to 1 hour before the original departure time.

• Exchange at an ADO counter or via WhatsApp: +52 1 55 4386 4652.
• Bring a printed ticket and valid ID to the counter. Only the passenger can request an exchange.
• You’ll need to pay the fare difference if the new ticket price is higher.
• Contact ADO for changes: https://www.ado.com.mx/#/contactanos

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Official sources

Ado Terms & Service: https://www.ado.com.mx/