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Catarinense Help Center

The Catarinense Help Center was carefully created so you can find all the answers you need about: Onboard Services, Luggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.

  • Onboard Services

    Catarinense provides several classes to ensure a comfortable journey, each offering specific amenities designed to enhance your travel experience: Conventional Class Reclining seats ......

    Catarinense Onboard Services

  • Luggage Policy

    Travelers on Catarinense buses must adhere to the following luggage rules: Allowance: Each passenger is permitted up to 30 kg of luggage stored in the bus compartment, with a total dimens......

    Catarinense Luggage Policy

  • Pet Policy

    Catarinense acknowledges the importance of traveling with pets and provides designated guidelines for your pet's comfort and safety: Travel Duration: Pets may accompany owners on trips up......

    Catarinense Pet Policy

  • Accessibility

    Catarinense ensures accessible travel for passengers with special needs through various accommodations: Wheelchair-accessible buses are available on selected routes. Special seating ......

    Catarinense Accessibility

  • Cancellation, Changes & Refunds

    Catarinense supports passengers with flexible travel options through clear cancellation, changes, and refund guidelines: Cancellation and Refund: Tickets can be canceled with refunds avai......

    Catarinense Cancellation, Changes & Refunds