Brightline Cancellation, Changes & Refunds

Brightline offers flexible ticket cancellation and refund policies depending on the fare type.

Involuntary Cancellations (Train Canceled by Brightline)

If Brightline cancels a train due to unforeseen circumstances (weather, operational issues, etc.), passengers have the following options:

• Full refund to the original payment method.
• Rebooking on the next available train at no extra charge.

Contact Brightline Customer Support: 1-833-448-2784

Voluntary Cancellations (Passenger Cancels the Ticket)

Brightline offers different cancellation rules based on the ticket type:

Smart Fare (Economy)

• Non-refundable
• Rebooking available with a fee (fare difference applies).

Premium Fare (First Class)

• Fully refundable if canceled before departure.
• Rebooking allowed at no extra cost.

Brightline Ticket Refund Policy

• Smart Fare (Economy): No refunds, but changes are allowed with a fee.
• Premium Fare (First Class): Fully refundable if canceled before departure.
• Refunds are processed back to the original payment method within 5-7 business days.

BusbusterTip: If you're unsure about your plans, book Premium Fare for flexible cancellations.

How to Cancel or Change Your Ticket?

You can cancel or modify your ticket in the following ways:

Brightline App

1. Open the Brightline app.
2. Go to "My Trips".
3. Select the trip and choose "Cancel" or "Modify".

Brightline Website

1. Visit gobrightline.com.
2. Log in and navigate to "Manage My Trips".
3. Choose "Cancel Trip" or "Change Trip".

By Phone

• Call Brightline Customer Support at 1-833-448-2784.

At the Station

• Visit the ticket counter at any Brightline station for assistance.

Busbuster Tips for Cancellations & Refunds

• Cancel as early as possible to maximize your refund options.
• Consider Premium Fare if you need flexibility.
• Check refund timelines (typically 5-7 business days).

For more information, visit Brightline’s official website or call 1-833-448-2784.

Ticket Changes

• Brightline allows ticket modifications up to departure.
• Fare differences apply when upgrading to a higher class or rebooking at a higher rate.