Brightline Accessibility

Brightline is committed to providing an accessible and comfortable travel experience for all passengers, including those with disabilities and reduced mobility.

Wheelchair Accessibility

Brightline trains and stations are designed to accommodate passengers who use wheelchairs, mobility scooters, or other assistive devices.

Wheelchair Spaces Onboard

• Dedicated wheelchair seating areas are available on all trains.
• Size Limit: Maximum dimensions of 30 x 48 inches.
• Weight Limit: Up to 600 lbs including the passenger and wheelchair.

Boarding with a Wheelchair

• All Brightline stations have elevators and ramps for easy access.
• Level boarding platforms allow passengers to roll directly onto the train without steps.
• Brightline staff is available to provide assistance if needed.

Priority Boarding & Assistance

Brightline offers priority boarding for passengers with disabilities.

• Request Assistance: Passengers needing help with boarding should arrive at least 30 minutes before departure and notify staff.
• Elevators & Ramps: All stations are fully accessible, making it easy to navigate.
• Station Assistance: Brightline team members are available to assist with:
  • Luggage handling
  • Boarding and deboarding
  • Navigating the station

Accessible Seating Options

Brightline offers accessible seating in both Smart Class (Economy) and Premium Class (First Class).

Features of Accessible Seats

• Wider space for mobility devices.
• Easy access to restrooms.
• Located near station doors for convenience.
• Nearby companion seating for caregivers or family members.

How to Book Accessible Seating

• Accessible seating can be booked online, via the Brightline app, or by calling customer service.
• Advance reservations are recommended to secure your preferred seat.

Accessible Restrooms

Brightline trains and stations have ADA-compliant restrooms.

• Spacious wheelchair-accessible bathrooms onboard.
• Automatic doors in some locations for easier access.
• Grab bars and emergency call buttons available.

Hearing & Visual Assistance

Brightline provides accommodations for passengers with hearing and visual impairments.

For Hearing-Impaired Passengers

• Visual station announcements on digital screens.
• Staff trained in basic communication methods to assist.

For Visually Impaired Passengers

• Braille signage at key locations in stations.
• Guide dogs and service animals permitted.

Contact Brightline for Accessibility Assistance

For special assistance, it’s best to contact Brightline at least 48 hours before your trip.

Brightline Accessibility Support:
📞 Phone: 1-833-448-2784 (Toll-Free)
📧 Email:support@gobrightline.com
🌐 Website:Brightline Accessibility Services
🕒 Customer Support Hours: Monday – Sunday: 6:00 AM – 11:00 PM (ET)

Busbuster Tips

• Book early to secure an accessible seat.
• Arrive 30+ minutes before departure for boarding assistance.
• Inform staff about any special requirements in advance.
• Bring a travel companion if additional assistance is needed.

Brightline is one of the most accessible train services in the U.S., offering seamless travel for passengers with disabilities and reduced mobility. Whether you need wheelchair seating, priority boarding, or service animal accommodations, Brightline ensures a smooth and comfortable experience.

For more details or to book accessibility services, visit Brightline’s official website or call 1-833-448-2784.