Deutsche Bahn Disabilities and Reduced Mobility

Deutsche Bahn (DB) offers comprehensive services to ensure passengers with disabilities have a comfortable and accessible travel experience.

• Email: msz@deutschebahn.com
• Phone: +49 30 65212888

Train Accessibility and Amenities Onboard

Designated wheelchair spaces available on all long-distance trains (ICE, IC, EC).

• Wheelchair lifts and ramps are provided at major stations.
• Priority Seating: Reserved seating is available near doors for passengers with reduced mobility.
• Accessible Restrooms: Equipped with wide doors, grab bars, and emergency buttons.
• Quiet Zones: Available on long-distance trains for passengers seeking a more peaceful journey.

Boarding and Alighting Assistance

• Service staff or train crew assist with boarding and alighting using portable lifts or ramps.
• At smaller stations, assistance may require advance booking through the Mobility Service Centre.
• Special Carriages: Long-distance trains often have dedicated carriages for passengers with reduced mobility, located near wheelchair-accessible restrooms.

Travel with Assistance Devices

• Maximum dimensions: 30 x 48 inches (76 x 122 cm).
• Maximum weight (including passenger): 600 lbs (272 kg).
• Mobility Aids: Walkers, crutches, and similar aids are allowed on board without restrictions.
• Electric Scooters: Allowed if they meet size and weight restrictions.