Go Buses Cancellation, Changes & Refunds

Go Buses has a structured policy for ticket cancellations, changes, and refunds, depending on where and how the ticket was purchased. Below is a detailed guide to help you understand your options.

General Ticket Policies

• All tickets are valid only for the date and time selected at the time of booking.
• Refunds and changes are only available for tickets purchased directly through GoBuses.com.
• Tickets purchased through third-party sellers (e.g., travel agencies or booking platforms) are non-refundable and non-transferable.

Cancellation and Refund Policy

For Tickets Purchased on GoBuses

• Cancellations must be made at least 48 hours before departure to be eligible for a refund.
• If the cancellation is made within this timeframe, passengers will receive a refund in the original form of payment or a credit voucher for future travel.
• No refunds are issued for cancellations made less than 48 hours before departure.

For Third-Party Ticket Purchases

• Tickets purchased from third-party sellers are non-refundable and non-transferable.
• Go Buses cannot modify or refund tickets purchased through external booking platforms.
• Passengers must contact the original ticket provider for any refund or modification requests.

Changing Tickets

For Tickets Purchased on GoBuses

• Changes are allowed up to 48 hours before departure.
• Changes can be made through the Go Buses website or customer service.
• No modification fees apply for changes made within the allowed timeframe.
• If the new ticket is more expensive, passengers must pay the difference.
• If the new ticket is cheaper, the remaining balance will be issued as a credit voucher for future travel.

For Third-Party Ticket Purchases

• No changes can be made to tickets purchased through third-party platforms.
• Tickets bought from external vendors must be used as originally booked.

GO Flex Ticket

• The GO Flex Ticket allows passengers to modify or cancel their booking up until departure without any fees.
• This option is only available at the time of purchase and must be selected during checkout.

Missed Departure and No-Show Policy

• Passengers who miss their departure must purchase a new ticket to travel on another bus.
• No refunds or rescheduling is allowed for no-show passengers.
• Same-Day Standby: Passengers may try to board another bus on the same day as a standby traveler. However, seats are not guaranteed and will be assigned on a first-come, first-served basis.

Refunds for Service Cancellations or Delays

• If Go Buses cancels a trip due to weather, operational issues, or other circumstances, passengers may choose between:
  • A full refund in the original form of payment.
  • A credit voucher for future travel.
• If a bus is delayed for more than 120 minutes, passengers may be eligible for a refund or rebooking.

How to Request a Cancellation or Change

• Online: Log into your Go Buses account and manage your booking through the official website.
• Customer Support: Contact Go Buses via email or phone to request changes.

For assistance

Email:reservations@gobuses.com
Phone: 1 (855) 888-7160

For more details, visit: Go Buses Terms & Conditions

Busbuster Tips

• Always double-check the ticket details before booking to avoid unnecessary changes.
• If flexibility is important, consider purchasing a GO Flex Ticket for easier modifications.
• If you miss your bus, check for same-day standby availability, but be aware that seats are not guaranteed.