Go Buses Accessibility

Go Buses is committed to providing accessible transportation for passengers with disabilities and reduced mobility. This guide outlines the policies, available accommodations, and important details to ensure a comfortable and smooth journey.

Accessibility Commitment

  • Go Buses complies with the Americans with Disabilities Act (ADA) to ensure that all passengers receive equal service.
  • Passengers requiring assistance are encouraged to notify Go Buses at the time of booking to ensure proper accommodations.
  • If advance notice is not given, Go Buses will make a reasonable effort to assist, subject to availability.

Wheelchair and Mobility Aid Accessibility

  • All Go Buses are wheelchair lift-equipped.
  • Passengers can remain in their mobility aid during the trip if the bus has designated space.
  • Weight Limit for Lift: The maximum weight allowed, including the passenger and mobility aid, is 200 lbs.
  • Lift Platform Size:48 inches long x 30 inches wide.
  • Wheelchairs must be secured in the designated area on the bus.

Boarding and Assistance

  • Passengers with disabilities should arrive early and inform staff if assistance is needed.
  • Drivers will help with boarding and securing mobility aids.
  • Priority Seating: The first rows are typically designated for passengers with disabilities.

Service Animals

  • ADA-compliant service animals are allowed onboard free of charge.
  • The animal must remain under the passenger's control and cannot block aisles or seats.
  • Emotional support animals (ESAs) are not permitted, as they do not qualify under ADA regulations.

More details: See the Go Buses Pet Policy for service animal guidelines.

Oxygen and Medical Equipment

  • Personal-use oxygen containers are allowed onboard but must be in active use.
  • Oxygen tanks must not block seating or aisles.
  • Passengers must ensure that medical equipment is properly secured.

Traveling with a Companion

  • Passengers who require a personal care assistant for assistance during the trip may bring a companion.
  • The companion must purchase a separate ticket.

Booking and Notification for Assistance

Passengers who require accommodations should notify Go Buses in advance to ensure all needs are met.

  • Advance Notification: Recommended at the time of booking or at least 48 hours before departure.
  • Last-Minute Requests: Go Buses will make every effort to assist, but services may be limited if no advance notice is given.

Accessibility assistance

For more information, visit: Go Buses Travel Policies

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