1001 Help Center
The 1001 Help Center was carefully created so you can find all the answers you need about: Onboard Services, Luggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
All bus classes provide: Free Wi-Fi (availability may vary depending on route and passenger usage) Power Outlets (available at seats for charging devices) Air Conditioning (ensures comfortable trav......
Luggage Policy
1001 has established guidelines to ensure a smooth and safe journey for passengers and their belongings: Each passenger may carry luggage not exceeding 30 kg in total. Luggage dimensions must be sui......
Pet Policy
1001 allows passengers to travel with small pets under specific conditions to ensure a safe and comfortable journey for all: Only small-sized dogs and cats are permitted. Pets must weigh a maximum of......
Accessibility
1001 buses are designed for accessibility, providing facilities and assistance for passengers with special needs: Designated accessible seats with appropriate spacing and positioning. Lift-equipped ......
Cancellation, Changes & Refunds
1001 understands that travel plans may change and has policies in place to accommodate adjustments: Cancellations and date changes can be requested up to 3 hours before the scheduled departure time. ......