VIA Rail Help Centre
The VIA Rail Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Seat Classes, Baggage Size and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Wi-Fi Services Free Wi-Fi is available on most trains and in business lounges within the Québec City-Windsor Corridor. Wi-Fi is also offered on the Ocean (Montréal-Halifax) routes in service cars n......
Seat Classes
Economy Class Spacious reclining seats with extra legroom. Access to electrical outlets. Wi-Fi available on select routes. Snacks and beverages available for purchase. Business Class ......
Baggage Size
You can find detailed information about luggage policies for special items like sports equipment, musical instruments, and more on the VIA Rail website at the following link:🌐 VIA Rail Luggage Policy......
Pet Policy
Pets are allowed on Corridor trains (Quebec City-Windsor) for a $50 fee per direction. Pet carriers must meet size and weight requirements (max: 27 cm x 40 cm x 55 cm; 10 kg including pet). Res......
Accessibility and Special Assistance
Contact VIA Rail's customer service to discuss accessibility needs and station accommodations. Book tickets and special services at least 48 hours in advance. Contact Information: General Accessibility ......
Cancellation and Refunds
VIA Rail provides flexible cancellation and refund policies based on ticket type, ensuring that passengers have options in case of changes to their travel plans.Voluntary CancellationsRefund Eligibili......