RegioJet Cancellation, Changes & Refunds
Ticket Cancellation Policy
Involuntary Cancellations (RegioJet-Initiated)
If RegioJet cancels a trip or makes significant schedule changes, passengers are entitled to:
- A full refund issued as a monetary refund or travel voucher.
- Rescheduling to a new trip at no extra cost.
Refunds for canceled trips are processed automatically or can be requested via customer support.
Voluntary Cancellations (Passenger-Initiated)
Passengers can cancel their ticket before departure under these conditions:
- Cancellations must be made at least 15 minutes before departure.
- Tickets can be canceled via:
- Online through the RegioJet website.
- At ticket offices in bus terminals.
Refunds for voluntary cancellations depend on when the cancellation is made:
| Time Before Departure | Voucher Refund Value |
|---|---|
| 30+ days before departure | 100% refund (as a voucher) |
| 7 to 29 days before departure | 75% refund (as a voucher) |
| 2 to 6 days before departure | 50% refund (as a voucher) |
| Less than 2 days before departure | 25% refund (as a voucher) |
Refund vouchers are valid for 12 months from the date of issue.
How to cancel a ticket:Manage Your Booking
Ticket Changes & Rescheduling
Passengers can modify their trip details under the following conditions:
Types of Changes Allowed
✔ Date & Time Changes – Modify departure time and date.
✔ Seat Upgrades – Upgrade to a higher ticket class by paying the price difference.
❌ Passenger Name Changes are NOT Allowed – Tickets are non-transferable.
Rescheduling Fees & Conditions
- Online Changes: Lower fees apply for changes made online.
- Ticket Office Changes: Additional service fees may apply.
- If the new ticket is more expensive, passengers must pay the difference.
- If the new ticket is cheaper, the remaining balance is issued as a voucher.
More details on ticket modifications:RegioJet Ticket Changes
No Refunds for Missed Trips
If passengers fail to cancel or reschedule their ticket at least 15 minutes before departure, the ticket is considered used, and no refund or credit will be provided.
Refund Process & Policy
RegioJet typically processes refunds as vouchers for future travel. However, in certain cases, passengers may be eligible for a monetary refund.
How Refunds Are Issued?
- Voucher refunds are sent via email and are valid for 12 months.
- Monetary refunds are provided for specific cases, including trip cancellations by RegioJet.
- Refunds are typically processed within a few business days.
Request a refund:RegioJet Refunds & Vouchers
Refunds for Delays & Service Disruptions
If a RegioJet bus is delayed by more than 120 minutes, passengers are eligible for:
- A full refund (cash or voucher).
- Alternative travel arrangements offered by RegioJet.
Track your trip for updates:RegioJet Bus Tracker
Service Fees & Additional Charges
- Booking Fees: Non-refundable.
- Rescheduling Fees: Vary based on ticket type.
- Refund Processing Time: Depends on the payment method.
Summary of Cancellation & Refund Policy
| Policy | Details | Refund Type |
|---|---|---|
| Trip Canceled by RegioJet | Reschedule or full refund | Cash or Voucher |
| Cancellation (30+ days before departure) | 100% refund | Voucher |
| Cancellation (7-29 days before departure) | 75% refund | Voucher |
| Cancellation (2-6 days before departure) | 50% refund | Voucher |
| Cancellation (<2 days before departure) | 25% refund | Voucher |
| No-show / Late Cancellation (<15 minutes before departure) | No refund | Not eligible |
| Rescheduling (same route, different date/time) | Allowed | Possible fee |
📌 For full terms & conditions:RegioJet Transport Rules
Contact RegioJet for Assistance
For cancellations, refunds, or ticket changes, contact RegioJet customer support:
📞 Customer Service Hotline: Mon - Sun: 6:00 - 23:00 / +420 222 222 221
🌍 Online Support & Live Chat: RegioJet Contact Page