Gontijo Help Centre
The Gontijo Help Centre was carefully created so you can find all the answers you need about: Gontijo Bus Company Services and Policies, Onboard Services, Luggage Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Gontijo Bus Company Services and Policies
Onboard Services
Gontijo provides different travel classes to cater to various passenger needs and comfort preferences: Executive Class: Offers semi-sleeper seats, ample legroom, air conditioning, and res......
Luggage Policy
While specific details on luggage dimensions and weight are not provided, Gontijo expects passengers to adhere to common travel safety standards. Passengers are advised to contact the company in a......
Pet Policy
For passengers traveling with pets, Gontijo enforces the following guidelines: Travel Duration: Pets are only permitted on routes with a maximum duration of 8 hours. ......
Accessibility
Gontijo is committed to providing accessible services for people with disabilities, including special accommodations for passengers with hearing or speech impairments. Customer service lines are a......
Reserved Seats
In each bus, two seats are reserved for the elderly and people with disabilities in the conventional class. To use them, it is necessary to present an official document with a photo and the card or report that proves the condition......
Cancellation, Changes & Refunds
Gontijo operates under the following policies related to changes, cancellations, and refunds: Changes: Passengers may request schedule or date changes up to 3 hours prior to departure, s......