Flixtrain Cancellation, Change, and Refund

Cancellation

Involuntary Cancellations (by the Train Operator)

If the train operator cancels your trip, you are eligible for:

• A full refund of your ticket fare and any associated fees.
• The option to reschedule your trip at no additional cost.
• Refunds can be issued either as a voucher or a monetary refund, depending on the original payment method.

Voluntary Cancellations (by the Passenger)

You can cancel your ticket up to 15 minutes before departure.

• Cancellations must be done either online or at physical ticket sales locations (such as bus terminals or ticket offices).
• Refund: Generally issued in the form of a voucher.
  • The value of the voucher may depend on how far in advance the cancellation is made.
  • Vouchers are typically valid for 12 months from the date of issue.

No Refunds

Cancel or reschedule at least 15 minutes before departure.

Changes and Rescheduling

Reschedule your trip up to 15 minutes before departure.

• Changes can be made online or at physical ticket sales locations (e.g., train stations or ticket offices).
• IMPORTANT: Train drivers or customer service agents onboard cannot modify your ticket.
• Rebooking: The original ticket is canceled, and a new one is issued. If the new ticket is more expensive, you must pay the difference. If the new ticket is cheaper, the remaining balance is issued as a voucher.
• Any fare difference must be paid by the passenger.
• Non-refundable service fees may apply, depending on how the ticket was purchased or rebooked.

Refunds

Delayed Trips (60 to 119 Minutes)

• 25% refund from the ticket price if choose to continue the trip.
• If prefer not to continue the trip, cancel and receive a full refund in the form of a voucher or monetary refund.

Severe Delays (120 Minutes or More)

• 50% refund from the ticket price if choose to continue the trip.
• If prefer not to continue the trip, cancel and receive a full refund in the form of a voucher or monetary refund.

Missed Connections

• Missed connection because of a delay, passenger will be rebooked on the next available connection free of charge.
• If the passenger have to book a new trip on it own, it may apply for a refund of the additional costs incurred by providing receipts for alternative transportation.

Unused Tickets

If a ticket is not used and not rescheduled or canceled at least 15 minutes before departure, it is considered forfeited, and no refund or credit will be provided.

Service Fees

• Non-refundable Service Fees: Any service fees charged during the ticket booking process are non-refundable in cases of voluntary cancellations or rescheduling.
• Physical Rescheduling Fees: Additional fees may apply if ticket changes or cancellations are made at physical sales locations.