Flixtrain Help Centre
The Flixtrain Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Baggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Free Wi-Fi Power Outlets: Charge your devices with outlets or USB ports available at your seat. Bathrooms: Convenient restroom facilities are available on all trains. Comfortable Seats: Spac......
Baggage Policy
Luggage can only be transported with its owner on board. Trains do not offer parcel or package shipping services. Carry-on Luggage One piece per passenger. Dimensions: Maximum size of 42 x 30 x 18 cm. ......
Pet Policy
Germany May need to register larger pets or guide dogs in advance. No special booking is required for smaller pets in containers. Small Pets Pets up to the size of a house cat can be transported for free......
Disabilities and Reduced Mobility
Passengers with reduced mobility or disabilities should contact customer service at least 24 hours prior to the trip to ensure proper arrangements for boarding assistance or accessible seating. 📞 Germ......
Travelling with Children
Train personnel do not assume supervisory responsibilities for children traveling alone. If you have specific concerns or need to arrange for special accommodations when traveling with children, contac......
Cancellation, Change, and Refund
CancellationInvoluntary Cancellations (by the Train Operator)If the train operator cancels your trip, you are eligible for: A full refund of your ticket fare and any associated fees. The option to ......
Routes
Flixtrain Tracker🔍 Find your train: https://www.flixtrain.com/track/ --- ......