European Sleeper Cancellation, Changes & Refunds

European Sleeper provides options for ticket changes, cancellations, and refunds:

  • Cancellation Policies: Cancellation terms depend on fare type selected during purchase. Flex fares allow cancellations with refunds subject to specific fees.
  • Reservation Changes: Changes to travel dates or compartments can typically be made online or via customer service, subject to availability and fare conditions.
  • Refund Conditions: Refunds are processed based on the original payment method. Processing times and refund amounts vary according to the cancellation timeline, fare type, and ticket conditions.
  • Missed Connections or Delays: Passengers impacted by significant delays or disruptions may be eligible for compensation or alternative travel arrangements, consistent with European railway passenger rights.
  • Booking Amendments: Customers are encouraged to review all details of ticket policies and conditions carefully at booking to avoid inconvenience and ensure clarity on terms.

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