Ebus Cancellation and Refunds

  • If your ticket is cancellable, you can cancel up to 1 hour before your trip.

Cancel through the support page or call a Passenger Experience Representative by phone:.

Red Arrow: 1-800-232-1958

Ebus and Partners: 1-877-769-3287

Bus Ticket Changes

  • If your ticket is exchangeable, you can change the departure time/date up to 1 hour before your trip.
  • A $15.75 exchange fee applies.
  • To exchange, contact Ebus at 1-877-769-3287 or email info@myebus.ca.

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