Ebus Help Centre
The Ebus Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Baggage Size, Pets Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Wi-Fi: Available on most Ebus routes. Entertainment System: Not specified for Ebus. Power Outlets: Available at every seat. Restrooms: Onboard restrooms are available. Reclining Seats: Comfortable reclining seats....
Baggage Size
Carry-On Baggage: 2 carry-on items allowed, which must fit in the overhead compartment or under the seat. Checked Baggage: 1 item allowed in the baggage hold, with a maximum weight of 27.2 kg (60 ......
Pets Policy
No Pets Allowed. Service Animals Exception: Must be dogs trained for specific tasks related to disabilities. Emotional support animals do not qualify. Illustrative image ......
Disabilities and Reduced Mobility
British Columbia: Ebus buses are equipped for passengers traveling with a wheelchair. Passengers must book at least 48 hours in advance by calling 1-877-769-3287. Alberta: Ebus buses are not equip......
Reserved Seats
Seat selection is not available during booking. Seats are assigned on a first-come, first-serve basis. ......
Cancellation and Refunds
If your ticket is cancellable, you can cancel up to 1 hour before your trip. Cancel through the support page or call a Passenger Experience Representative by phone:.Red Arrow: 1-800-232-1958Ebus and ......