Gontijo Help Centre
The Gontijo Help Centre was carefully created so you can find all the answers you need about: Gontijo Bus Company Services and Policies, Onboard Services, Luggage Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Gontijo Bus Company Services and Policies
Onboard Services
Gontijo offers various classes of buses to ensure an enjoyable travel experience. The company provides distinct amenities according to the bus class selected: Executive Class: Comfortable reclining ......
Luggage Policy
The ticket includes the transport of luggage in the luggage compartment and small items in the overhead compartment, complying with: Dimensions and weight: each piece can weigh up to 30 kg and have a maximum size of 1 metre. ......
Pet Policy
For passengers travelling with pets, Gontijo enforces the following guidelines: Travel Duration: Pets are only permitted on routes with a maximum duration of 8 hours. Seat Purchase: Passengers must......
Accessibility
Gontijo prioritises inclusive travel. The following accessibility features are available to passengers with special needs or reduced mobility: Wheelchair lift availability on designated buses equippe......
Reserved Seats
Passengers can select their preferred seats during the ticket purchase process. Advance reservations ensure greater comfort and convenience while travelling. Seats reserved for elderly, pregnant wo......
Cancellation, Changes & Refunds
Gontijo has specific rules for cancellations, reservation changes, and refunds: Cancellations requested at least 3 hours before departure time are entitled to refunds, subject to service ......