<section id="cancellation-and-refunds"><p>Tickets can be cancelled up to 60 minutes before departure, with refunds issued via Saldo Max.</p><p><strong>Conditions</strong>: Tickets marked as "boarded" or purchased less than 30 minutes before departure cannot be refunded.</p><p><strong>Missed Bus Discount</strong>: If you arrive up to 60 minutes after the scheduled departure time, you can purchase a new ticket at a 50% discount for the next available bus.</p><figure class="wp-block-image size-large"><img src="https://blog.thentrip.com/wp-content/uploads/2024/09/Busbuster-ADO-bus-paqueteria-1-1024x576.png" alt="" class="wp-image-13395"></figure><h2 class="wp-block-heading">Bus Ticket Changes</h2><ul class="wp-block-list">
<li>Tickets can be transferred <strong>up to 30 minutes before departure</strong> with price differences covered by the passenger. </li>



<li>Transfers for promotional tickets are limited.</li>
</ul><p>Exchange at an ADO counter or via WhatsApp: </p><p>📱 <strong>WhatsApp:</strong> +52 1 55 4386 4652</p><ul class="wp-block-list">
<li>Bring a printed ticket and valid ID to the counter. Only the passenger can request an exchange.</li>



<li>You’ll need to pay the fare difference if the new ticket price is higher.</li>



<li>Contact ADO for changes: <a href="https://hola.ado.com.mx/hc/es">https://www.ado.com.mx/#/contactanos </a></li>
</ul><figure class="wp-block-image size-large"><img src="https://blog.thentrip.com/wp-content/uploads/2024/09/Busbuster-ADO-autobus-estacion-1-1024x576.png" alt="" class="wp-image-13394"></figure></section>

ADO Cancellation and Refunds

Bus Ticket Changes

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