ADO Help Centre
The ADO Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Baggage Size, Pets Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
44 reclining seats High Definition Screens Air-conditioning Luggage rack WiFi Onboard restroom https://www.youtube.com/watch?v=o6FjqwnbJ00 Other ADO......
Baggage Size
Carry-On Baggage 2 pieces of hand luggage are allowed in the bus compartment. Checked Baggage: Each passenger can transport up to 25 kg of baggage free of charge. Excess weight is charged at $5 MXN ......
Pets Policy
Domestic Pets: Can travel in the luggage compartment in a rigid carrier, sedated, and under the passenger’s responsibility. Service Animals: Only guide dogs and certified service animals are allowed......
Disabilities and Reduced Mobility
ADO buses offer priority seating for elderly passengers and those with disabilities. The bus is equipped with a lift for passengers in wheelchairs. Contact ADO in advance to arrange any necessary assi......
Reserved Seats
Standard Seats: All seats are available on a first-come, first-served basis unless you choose to reserve. Seat Selection: Optional during the booking process. If you don't select a seat, one will ......
Cancellation and Refunds
Tickets can be cancelled up to 60 minutes before departure, with refunds issued via Saldo Max. Conditions: Tickets marked as "boarded" or purchased less than 30 minutes before departure cannot be refunded....
Tickets Discounts
Student Discounts: A 50% discount is available for students during holidays with a valid student ID, subject to availability. Senior Citizen Discounts (INAPAM): A 50% discount is available for seniors with a valid INAPAM card, limited to two discounts per bus....
Children’s Travel Policy
Free Travel for Young Children: Children under 5 years old travel free if sharing a seat with an accompanying adult. Child Ticket Discounts: Children aged 5 to 12 receive a discounted fare. From age 13, full adult tickets must be purchased....
ADO Bus Affiliate Lines and Companies
ADO GL ADO Diamante ADO Platino Ecobus Express Estrella de Oro Diamante Estrella de Oro Pluss Estrella de Oro Texcoco AU - Autobuses Unidos Cristobal Colon Cuenca AD......