Megabus

Megabus Tickets And Schedules

Megabus bus routes

RoutesPrice(GBP)
London to Edinburghfrom£24
Birmingham to Londonfrom£11
Sheffield to Londonfrom£11
London to Birminghamfrom£9
London to Manchesterfrom£10
London to Bristolfrom£78
London to Cardifffrom£82
London to Leedsfrom£11
Manchester to Londonfrom£11
Bristol to Londonfrom£24
Leeds to Londonfrom£10

Check out the most searched bus routes and schedules by Megabus passengers, including the most popular destinations and the main cities served by the company for leisure or work trips

Megabus onboard features

Enjoy a comfortable and convenient journey with a range of onboard features designed to make your travel experience enjoyable and stress-free. Whether you’re travelling for business or leisure, these amenities ensure you arrive refreshed and ready.

What's included

  • Air Conditioning
  • Non Refundable
  • Amendable
  • Hand Sanitizer
  • Bathroom
  • WiFi
  • Accessible Area For Wheelchairs
  • Deep Cleaning
  • Power Outlet

Customer Reviews

The overall sentiment toward Megabus in the reviews is mixed, with significant negative feedback. Key issues highlighted include frequent service delays, unhelpful and sometimes rude staff, and poor communication regarding cancellations or schedule changes. Comfort concerns, such as cramped seating and unclean facilities, are also common. Moreover, several reviews mention the discontinuation of certain routes, causing inconvenience for regular users. Despite these negatives, some customers appreciate the affordable prices, punctuality in certain areas, and the politeness of many drivers. The affordability and occasional punctuality receive positive remarks, but the negatives appear to outweigh the positives.

Customer Experiences with Megabus: A Mixed Journey

Megabus has established itself as a popular choice for budget-conscious travelers across the UK, offering an affordable option for various routes. However, recent reviews reveal a complex landscape of customer experiences, ranging from commendations on affordability and driver friendliness to deep concerns about punctuality and cleanliness. In this article, we explore the key strengths and weaknesses reported by passengers.

Strengths of Megabus Services

1. Affordability: Passengers consistently appreciate the low fares, making Megabus an attractive option for travel. Many travelers note that excellent prices often outweigh the comfort or punctuality drawbacks, with one traveler stating:

"The prices are great and more affordable than trains, especially for long-distance travel."

2. Comfortable Rides: Multiple reviews highlight the comfort of the seating, especially on long routes. One happy traveler remarked:

"Coaches were very affordable. Comfortable seats. Toilets not bad."

3. Helpful Drivers: Positive customer feedback often features compliments for friendly and helpful drivers. A traveler shared a delightful experience:

"Huge thanks to the driver for being so friendly and ensuring everyone was comfortable."

This pattern of praise extends to firsthand accounts of specific drivers who went above and beyond to enhance passenger experiences, showcasing Megabus's potential for excellent customer service.

Weaknesses and Recurring Concerns

Despite the positive feedback, several serious issues remain prevalent among customer experiences:

  • Punctuality Issues: Numerous passengers report consistently delayed services. A frustrated traveler explained:
  • "Always made delayed from the mentioned time. It kills schedule time!"
  • Cleanliness Concerns: Cleanliness of buses and lack of care at terminals receive complaints from many. A passenger noted:
  • "The bus seats were extremely dirty and had a strong, unpleasant odor."
  • Customer Service Failures: Poor communication and responsiveness from customer service have led to dissatisfaction. One passenger lamented:
  • "No information on the online coach tracker... waited for four hours with no updates!"
  • Driver Behavior: Some drivers were described as unhelpful or rude, affecting passengers' overall experience. One review read:
  • "The driver was confrontational and did not assist with luggage."

Highlights and Anecdotes from Customers

Customer experiences reveal a wide spectrum of sentiments:

  • A traveler shared a horror story about missing the bus due to alleged driver negligence, stating:
  • "The bus was supposed to pick me up, but the driver just waved and drove away!"
  • Others have expressed deep frustration concerning canceled routes and late buses, as one traveler emphasized:
  • "You canceled loads of your December services with no replacements. You’ve lost a lot of trust!"
  • On the other side, some reviews highlighted a pleasant experience where good communication about delays helped mitigate frustration:
  • "I was kept updated about our arrival time, and the driver was very polite. It made a difference!"

Customer Insights for Future Travelers

For potential travelers considering Megabus, the feedback suggests weighing the benefits of affordability against the increased likelihood of delays and cleanliness issues. While many enjoy the low prices and comfortable rides, the inconsistency in punctuality and service highlights significant areas for improvement:

  • Travelers should allow for extra time in their schedules to account for potential delays.
  • Consider reaching out to customer service with specific concerns, as several users found positive help from team members in some situations.
  • Think about bringing personal amenities, like snacks and water, since service interruptions can lead to frustrating situations.

Areas for Improvement

For Megabus to enhance its service quality, it could focus on the following:

  • Implementing more rigorous cleanliness standards for vehicles and terminals.
  • Increasing driver training to improve customer interaction and service responsiveness.
  • Developing better communication protocols for informing passengers of delays or service changes.

Megabus Wordcloud

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Bus Onboard Services

  • Seat Reservation: Window seats & Extra Legroom
  • Free Wi-Fi: Connection and speed may vary.
  • Charging Points
  • Air Conditioning
  • Toilet Facilities: Available on all coaches.
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Megabus UK Baggage Size

Carry-On Baggage

One piece of small hand luggage per passenger.

  • Maximum size: 45cm x 35cm x 20cm.
  • It must fit on your lap, under the seat, in front of the passenger, or in the overhead compartment.
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Checked Baggage

One piece of checked luggage per passenger.

  • Maximum size: 75cm x 50cm x 32cm (standard large suitcase) or two medium suitcases (70cm x 45cm x 30cm each).
  • Maximum weight: 23kg total.
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Excess Baggage

Additional pieces may be carried subject to space availability.

  • Fee: £10 per extra piece of luggage, though this may vary depending on the route.
  • Excess luggage service: Only available at selected stations; London, Manchester, Leeds, Bristol, Birmingham, Glasgow, and Edinburgh.

Special Items

  • Bicycles: Only folding or small children's bicycles are permitted.
    • Must meet luggage size requirements.
    • Stowed in the luggage hold.
  • Golf Clubs: Considered part of the luggage allowance.
    • Must fit within the standard size and weight limits.
  • Skis/Snowboards: Allowed, but count as the full luggage allowance.
    • Must be packed in protective covering.
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Pet Policy

No Pets Allowed. Megabus UK does not allow pets on board, except for service/assistance animals.

Disabilities and Reduced Mobility

Wheelchair Accessibility

  • All Megabus coaches are wheelchair accessible.
  • Each coach has a designated space for one seated wheelchair user.
  • Maximum wheelchair weight: 300kg (including the passenger).
  • Maximum dimensions: Length 1200mm x Width 700mm x Height 1350mm.

Booking for Wheelchair Users

Contact Megabus at least 36 hours before their intended journey to reserve the wheelchair space.

  • Bookings can be made by phone or email, and confirmation will be required before purchasing tickets.
  • A PCA can accompany passengers with disabilities if necessary.
  • Wheelchair space bookings should mention if a PCA (Personal Care Attendants) will accompany the passenger.

📞 Phone: +44 (0) 141 352 4444. Available Monday to Friday from 10:00 to 16:00 (UK time).

✉️ Email: enquiries@megabus.com.

Megabus aims to respond to emails within 72 hours.

  • Assistance at Stations: Passengers departing from London Victoria Coach Station may use the Mobility Assistance Lounge before departure.
  • Additional Assistance: Megabus staff are available to help with boarding, disembarking, and other needs during the journey.

Collapsible Wheelchairs and Mobility Scooters

  • Maximum weight: 23kg.
  • The device will be stored in the luggage hold.
  • Note: Customers cannot remain seated in mobility scooters during the journey.
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Reserved Seats

Seat Reservation Options

Passengers who initially book a general seat can upgrade to a reserved seat (subject to availability) more than 24 hours before departure.

  • Window seats.
  • Extra Legroom Seats: Additional legroom offering a 38-inch seat pitch.
  • Upgrade to Reserved Seat: A £3.75 fee applies for the upgrade, which includes a £2.25 amendment fee and a £1.50 re-booking fee.
  • Reserved Seating for Groups: Reserved seats are available on a first-come, first-served basis.
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Megabus Discounts and Promotions

Children’s Discount

  • Children aged 4 and under travel for free on UK domestic Megabus journeys if they do not occupy a seat.
  • Children aged 5 to 14 are eligible for a 10% discount on most standard tickets.

Young Persons’ Discount

Passengers aged 16 to 25 holding a Young Scot National Entitlement Card or TOTUM card are eligible for a 10% discount on certain journeys.

Elderly and Disabled persons Discount

  • Scottish National Entitlement Card: Holders travel for free on most Megabus services within Scotland.
  • This includes companion cards, where a companion can also travel for free.

Other Discount

  • NUS Apprentice Extra Card: 10% discount applicable on certain journeys.
  • TOTUM/Stagecoach Employee Discounts: 10% off on most Megabus and Scottish Citylink journeys.
  • Tesco Clubcard Vouchers: Can be used toward the cost of tickets. The booking fee is not eligible for discounts.
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Bus Ticket Cancellation, Changes and Refunds

No Refund Policy. Once a booking has been confirmed and paid for, no refunds are available for any tickets, regardless of the reason for cancellation.

  • Passengers can amend their booking up to 24 hours before the scheduled departure.
  • Amendment Fee applied: Check https://uk.megabus.com/help/payments-discounts-and-refunds
  • No refunds or credits are given if the new journey is cheaper than the original booking.
  • Unused Tickets: If does not amend or cancel booking at least 24 hours before departure, the ticket will be forfeited and no credit will be issued.

Changes to Bookings

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Official Sources

Terms and Services: https://uk.megabus.com/conditions/online-sales-terms

Social Page: https://www.facebook.com/megabusUK

Megabus UK Help Center: https://uk.megabus.com/help

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Megabus, just use the most convenient channel for you!

Phone: +44 (0) 141 352 4444*

Email: enquiries@megabus.com

Location: Buchanan Bus Station - Killermont Glasgow G2 3NW

Website: uk.megabus.com

Website:Megabus
uk.megabus.com

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