Flixbus Tickets And Timetables

On-Board Services

• Free Wi-Fi: Limited data and connection speed.
• Onboard Entertainment.
• USB and Power Outlets.
• Onboard Restrooms.
• Comfortable Seats: Adjustable and reclining seats with extra legroom.
• Climate Control: Air conditioning and heating systems.

More information on Flixbus onboard bus features.

Luggage

Carry-On Baggage: One (1) piece per passenger.

• Maximum size: 16 x 12 x 7 inches (42 x 30 x 18 cm).
• Maximum weight: 25 lb (7 kg).
• Must fit in the overhead compartment or under the seat.

Checked Baggage: One (1) piece per passenger.

• Maximum size: 31 x 20 x 12 inches (80 x 50 x 30 cm).
• Maximum weight: 50 lb (20 kg).

Excess Baggage: Allowed subject to space availability. Additional fees apply for each extra piece.

Bulky Baggage: Requires advance booking and an additional fee. Maximum of one bulky item per passenger. This includes large music instruments, sports baggage, etc. 

• Maximum size: Width (z) + Length (x) + Height (y) = max. 95 in (240 cm).
• Maximum weight: 75 lb (34 kg).

More information on Bulky or Excess baggage price list.

Bicycles: Must be standard size and reserved in advance. Important! E-bikes are not allowed on buses. Allowed on some routes for a fee.

More information on bring your bike on Flixbus.

Strollers: Collapsible strollers are allowed and conveyed free of charge.

Wheelchairs: Collapsible wheelchairs or mobility devices free of charge. They will be stored in the baggage compartment.

More information on Flixbus baggage policy.

Pets

No Pets Allowed.

Service Animals Exception: Only service animals are permitted on board. Emotional Support Animals are not permitted.

Disabilities and Reduced Mobility

Priority Seating: First row seating reserved for elderly and passengers with disabilities.

Wheelchair/Mobility Scooter: Limited spaces available; advance booking recommended.

• Bus equipped with a lift for boarding.
• Two wheelchair spaces are available on each bus.
• Wheelchairs must meet size and weight criteria: max weight 600 lbs (270kg); max size 30in (76cm) x 48in (122 cm).

Assistance: Bus staff available to assist with boarding, baggage, and during stops.

IMPORTANT – Booking Assistance: Contact Flixbus customer assistance service in advance to inform any specific needs or trip accommodations.

Reserved Seats

On certain routes, not all seats may be available for reservation. The fee for reserving a seat varies depending on the seat type, location, and the trip distance.

Classic Seat: Choose between a window or aisle seat.

Table Seat: Available on the lower deck of double-decker buses.

Panorama Seat: Located in the first row, offering the best view.

Front Seat: Situated in the front area of the bus, providing a quieter experience and a better view.

Extra Seat: Reserve the free seat next to you for additional space

For more information on Seat Reservations.

Ticket Cancellation and Refunds

Involuntary Cancellations (by Flixbus):

• Option to reschedule at no cost or request a refund.
• Refunds issued as a voucher or monetary refund, depending on payment method.
• Refunds cover the full ticket fare and any fees paid.

Voluntary Cancellations (by Passenger):

• Must be made at least 15 minutes before departure.
• Cancellations can only be done online or at physical ticket sale locations (e.g., bus terminals or ticket offices).
• Refunds in the form of a voucher, amount varies based on timing. Valid for 12 months from the date of issue.

IMPORTANT: If a trip is delayed by more than 120 minutes or rescheduled by more than 120 minutes, a full refund in the form of a Cancellation Voucher will be issued.

No Refunds (all fares and fees):

• If don’t cancel or reschedule 15 minutes before departure.
• If the passenger is removed from the bus for violating terms.

For more information on Cancelation Policies.

Ticket Changes

Rescheduling:

• Allowed up to 15 minutes before departure.
• Online or at physical ticket points of sale (e.g., bus terminals, ticket offices). Bus drivers and Customer Service representatives cannot modify ticket reservations.
• Original ticket canceled, and a new one issued (the value is partially or fully refunded, depending on the rescheduling).
• Any fare difference must be paid by the passenger (If it is cheaper, the remaining balance is issued as a voucher).

Unused Tickets: No refunds or credits if not rescheduled or canceled 15 minutes prior to departure.

Service Fees:

• Non-refundable in cases of voluntary cancellations or rescheduling.
• Additional fees may apply for rescheduling at physical ticket offices.

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Flixbus Discounts & Promotions

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Official sources

Flixbus Terms & Purchase: https://www.flixbus.com/general-terms-business-and-booking-conditions

Flixbus Terms & Service: https://www.flixbus.com/terms-and-conditions-of-service

Flix Terms & Conditions of Travel: https://www.flixbus.com/flix-terms-and-conditions-of-travel