Check out the most searched bus routes and schedules by Flixbus passengers, including the most popular destinations and the main cities served by the company for leisure or work trips
Flixbus onboard features
Enjoy a comfortable and convenient journey with a range of onboard features designed to make your travel experience enjoyable and stress-free. Whether you’re travelling for business or leisure, these amenities ensure you arrive refreshed and ready.
The reviews for FlixBus reveal a largely mixed sentiment. Positive aspects include convenient booking, punctuality, competitive pricing, and generally comfortable journeys. However, numerous issues significantly detract from the overall experience. Common complaints involve rude and unprofessional drivers, frequent delays, seat reservation problems, dirty buses, and inaccessible Wi-Fi and power outlets. Additionally, critical customer service and communication failures during delays or cancellations are recurring themes. While some travelers report satisfactory experiences, the prevalence of negative feedback highlights significant concerns in service reliability and customer care that need addressing to enhance customer satisfaction.
Exploring Customer Experiences with Flixbus: Strengths and Weaknesses
Flixbus, a prominent player in the European transport sector, stands out for its extensive network and affordable prices. However, customer feedback reveals a nuanced landscape of experiences that highlight significant strengths as well as notable weaknesses. By diving into a variety of recent reviews, we can better understand what travelers are saying about their journeys with Flixbus.
Key Strengths
Based on numerous reviews, several strong points consistently emerge regarding Flixbus:
Affordability: Passengers frequently appreciate the low prices, making travel accessible for many. “The price was very affordable, too,” noted one satisfied customer.
Ease of Booking: Many users find the online booking platform user-friendly. “The app was very convenient for making reservations,” said a traveler.
Comfort and Cleanliness: A fair number of reviews commend the comfortable seating and cleanliness of the buses. “Clean and spacious bus,” remarked a traveler who arrived on time.
Driver Friendliness: Positive interactions with drivers are also a recurring theme. “The driver was friendly and helpful,” noted one passenger highlighting the onboard experience.
Good Arrival Locations: Passengers appreciate strategic drop-off and pick-up points that facilitate easier transfers to other modes of transport. “Well located arrival/departure points,” praised a reviewer.
Recurring Weaknesses
While there are commendable aspects, many customers have voiced criticisms regarding certain operational shortcomings:
Punctuality: A significant number of passengers reported delays, sometimes leading to missed connections. A frustrated user lamented, “I was supposed to get a bus but it was delayed literally hours,” emphasizing the concern.
Cleanliness at Terminals: Complaints about the cleanliness of bus stations and waiting areas are common. One review summed it up as “filthy shelters and terrible lighting.”
Inconsistent Wi-Fi and Charging Facilities: Many dissatisfied travelers mention that the promised Wi-Fi is either nonexistent or unreliable. One user stated, “I couldn’t keep myself busy on my phone because none of the charging ports were working,” stressing the lack of essential services.
Driver Conduct: Negative experiences with drivers who are perceived as rude or unhelpful are frequently reported, with one customer stating, “The driver kept braking really hard which was really uncomfortable.”
Customer Service Challenges: Many reviews express dissatisfaction with the customer service, particularly when addressing delays or lost luggage. “... treated like a liar and told the bus was there,” conveyed one displeased traveler regarding a frustrating experience.
Customer Anecdotes
Anonymous quotes and personal anecdotes reveal a stark contrast in experiences:
“So easy to book online and everything ran smoothly. Great driver and comfy coach,” affirmed a first-time user reflecting on an easy journey.
“I had to contact FlixBus support to find out which boarding platform it was because this was not clear on the ticket issued by the app,” another traveler recounted, highlighting underlying issues with communication.
“Absolute dumpster of a company. WiFi never works and the rides are awfully uncomfortable," stated a very unhappy customer, capturing a fully disappointing experience.
What Does It Mean for Travelers?
These reviews suggest a mixed bag for travelers considering Flixbus. The company’s pricing model and network appeal to budget-conscious commuters, but issues with punctuality, terminal cleanliness, and customer service pose significant challenges. Happy travelers emphasize the comfort and affordability, while others express frustration over service inconsistencies.
To enhance service quality and customer satisfaction, Flixbus might consider:
Implementing more robust customer service protocols to provide timely assistance and information.
Standardizing cleanliness checks at terminals and onboard busses to improve the overall experience.
Improving the reliability of Wi-Fi and charging ports to meet passenger expectations.
Ensuring that staff training includes customer engagement to foster a more welcoming atmosphere.
In conclusion, while Flixbus offers an attractive alternative for many travelers in Europe, addressing the recurring issues could lead to an improved overall experience.
Flixbus Wordcloud
Bus Onboard Amenities
Free Wi-Fi: The connection speed and data usage may be limited, depending on the route and the number of passengers using the service.
Onboard Entertainment: Depending on the bus, passengers can access movies, music, and games through personal devices.
USB and Power Outlets: The location and availability of these outlets may vary by bus model.
Onboard Restrooms: Each bus is equipped with clean and functional restrooms.
Comfortable Seats: Adjustable and reclining seats with extra legroom.
Climate Control: All buses feature air conditioning and heating systems.
Seat Categories
For an additional fee, you can reserve specific seat types. There are several seat categories depending on the type of bus:
Classic Seat: Choose between a window or aisle seat.
Table Seat: Located on the lower deck of double-decker buses, perfect for passengers who want to work, play cards, or eat during the trip.
Panorama Seat: Located in the first row, offering the best view of the road ahead. Ideal for passengers who enjoy watching the scenery.
Front Seat: Located in the front area of the bus, these seats provide a quieter experience and a great view.
Extra Seat: Need more personal space? Reserve the seat next to you to enjoy additional room and comfort during the trip.
Flixbus Europe Baggage Size
Carry-On Baggage
Each passenger is allowed to bring one (1) piece of carry-on baggage, free of charge.
Maximum size: 16 x 12 x 7 inches (42 x 30 x 18 cm).
Maximum weight: 25 lb (7 kg).
Storage: Must fit in the overhead compartment or under the seat.
Checked Baggage
In addition to carry-on baggage, each passenger can check one (1) piece of baggage for free.
Maximum size: 31 x 20 x 12 inches (80 x 50 x 30 cm).
Maximum weight: 50 lb (20 kg).
Excess Baggage
Subject to space availability and additional fees.
Additional Fee: Fees apply for each extra piece.
IMPORTANT: Excess baggage must be added during the booking process or via the online management system to ensure availability.
Bulky Baggage
For larger items such as sports equipment or musical instruments, bulky baggage is allowed, but it requires advance booking and an additional fee.
Maximum size: The total of width + length + height must not exceed 95 inches (240 cm).
Maximum weight: 75 lb (34 kg).
IMPORTANT: Only one bulky item is permitted per passenger.
Bicycles
Bicycles are allowed on some routes and must be reserved in advance. E-bikes are not permitted.
Fees: Additional fees apply for bicycle transportation.
IMPORTANT: Check on Flixbus bicycle policies on specific routes to ensure availability.
Strollers
Collapsible strollers for infants are allowed free of charge but must be collapsible to fit in the storage compartment.
Wheelchairs and Mobility Devices
Collapsible wheelchairs and mobility devices are transported free of charge. These will be stored in the baggage compartment.
Advance Notification: Passengers must inform Flixbus in advance to ensure proper accommodations.
No Pets Allowed. The only exception is guide dogs and assistance dogs.
Important: Emotional support animals are not permitted.
Service Animals
Documentation: Must present proper documentation proving the animal's certification and the passenger's need for assistance.
Free of Charge: Service animals travel at no extra cost.
Seating: Priority seating area to ensure enough space for both (passenger and the animal).
Is advised to contact Flixbus in advance to ensure appropriate accommodations.
Disabilities and Limited Mobility
Passengers are given priority seating. The first row of seats on the bus is typically reserved for elderly passengers and those with disabilities.
Booking Assistance and Notification
Passengers with disabilities or reduced mobility: Encouraged to inform the bus company at least 36 hours before departure.
Traveling with a wheelchair, 7 days' notice is recommended to guarantee that the bus can accommodate the wheelchair in the cabin.
Advance Booking Required: It is strongly recommended to book in advance to ensure space availability. Contact the customer service team to confirm wheelchair space before traveling.
FlixBus aims to accommodate passengers traveling with wheelchairs or mobility scooters, with certain conditions:
Wheelchair Access: Buses are equipped with lifts for boarding passengers in wheelchairs.
Free Transport.
Space Availability: Two dedicated spaces for wheelchairs on each bus.
Maximum Weight: 600 lb (270 kg).
Maximum Size: 30 in (76 cm) wide x 48 in (122 cm) long.
Certification: Wheelchairs must comply with DIN EN 12183 or DIN EN 12184 standards.
Restraint System: They must have a proper restraint system as per DIN 75078-2 to ensure safety during the journey.
Assistance for Boarding and During Stops
Bus staff are available to assist passengers with disabilities during boarding and at bus stops. This includes help with luggage and any mobility aids required during stops.
Companion Travel
Passengers with disabilities who require assistance during their journey may travel with a companion:
Companion Travel: Free of charge upon presenting official documentation that states the need for constant assistance.
Service Animals: Free of charge. Documentation and certification is required.
Bus Stop Accessibility
While the company strives to provide accessible stops, some bus stations may not yet be fully equipped with wheelchair-accessible infrastructure.
Traveling on the Entire Network
FlixBus works to accommodate all passengers with limited mobility, but there may be routes where full accessibility is not available due to bus facilities or local infrastructure. In such cases, the company will assist passengers in finding the best alternative route or solution.
Reserved Seats
Seat Reservation Options
Passengers can reserve specific seats on most routes. Reserved seating ensures that you can sit in your preferred spot, whether it’s for better views, extra space, or sitting with friends and family.
How to Reserve a Seat?
Seat reservations can be made during the booking process online or through physical ticket sale locations. Here's how:
Online Booking: Select your seat while booking your ticket online. You will be presented with available seat options.
Physical Ticket Points: You can also reserve seats at bus terminals or official ticket offices.
Costs for Seat Reservations
The cost for reserving a seat varies based on the type of seat and the length of your trip. Generally, more premium options, like the Panorama or Extra Seat, will come with higher fees.
Classic and Standard Seats: Typically lower-cost options.
Panorama, Table, and Front Seats: These premium options are priced higher due to their added comfort or view benefits.
Seat Assignment for Unreserved Passengers
If you don't reserve a seat, you will still get one. Here’s how it works:
Automatic Seat Assignment: In some cases, seats are automatically assigned to passengers who do not reserve in advance. The assigned seat will be listed on your ticket.
Free Seating: If no specific seat is assigned, you can choose from any of the available unreserved seats upon boarding.
Important Notes
Changes to Seat Reservations: If needed, you can change your reserved seat up to 15 minutes before departure.
Reservation Not Available on All Routes: Not all buses or routes offer seat reservations. In those cases, seating is on a first-come, first-served basis.
Green Sticker System: If you haven’t reserved a seat but haven't been assigned one, look for seats marked with a green sticker. These are unreserved and available.
Traveling with Friends and Family
Want to ensure you sit together? Reserve seats for everyone in your group during the booking process to guarantee you’re all seated near each other. This is especially useful for families, friends, or groups traveling together.
Bus Ticket Cancellation, Changes, and Refunds
Cancellation Policy
Involuntary Cancellations (by Flixbus)
If your trip is canceled or significantly delayed, there are two options:
Reschedule: Reschedule your trip at no additional cost.
Refund: Request a refund, which will be issued either as a monetary refund (depending on your original payment method) or as a voucher that can be used for future bookings.
Full Refund Coverage: Refunds cover the total ticket fare, including any extra fees you may have paid.
Voluntary Cancellations (by Passenger)
Passengers are allowed to cancel their tickets voluntarily:
Timing: Cancellations must be made at least 15 minutes before the scheduled departure.
Cancellation Process: Cancellations can be completed online through the “Manage My Booking” section, or at physical ticket sale locations such as bus terminals or ticket offices.
Refund Type: Refunds for voluntary cancellations are typically issued in the form of a voucher. The value of the voucher depends on how far in advance you cancel your ticket:
Time Before Departure
Voucher Value
30 days or more
100% refund
7 to 29 days
75% refund
2 to 6 days
50% refund
Less than 2 days
25% refund
Voucher Validity: Refund vouchers are valid for 12 months from the date of issue, allowing flexibility for future bookings.
No Refunds and Unused Tickets
If you fail to cancel or reschedule your ticket at least 15 minutes before the departure, the ticket will be considered unused, and no refund or credit will be provided.
Fees for Cancellations and Rescheduling
When you voluntarily cancel or change your ticket, fees may apply depending on the timing and method of the transaction.
Fees Based on Time of Cancellation
Time Before Departure
Cancellation Fee
Refund Amount
30+ days
No fee
100% refund
7 to 29 days
25% fee
75% refund
2 to 6 days
50% fee
50% refund
Less than 2 days
75% fee
25% refund
Rescheduling Fees
Online Changes: Fees may vary depending on the route and changes but are generally lower than at physical ticket offices.
Physical Ticket Office Rescheduling: Additional service fees may apply when rescheduling at a bus terminal or physical ticket office.
Cost of Rescheduling: If the new trip is more expensive, you will need to pay the difference. If the new trip is cheaper, the remaining balance will be issued as a voucher for future use.
Service Fees
Non-Refundable: Booking fees and service fees are non-refundable in cases of voluntary cancellations or rescheduling.
Physical Ticket Office Rescheduling: Service fees may apply for any changes made at ticket offices, making online changes more cost-effective.
Refunds for Delays or Cancellations Over 120 Minutes
In the event your bus is delayed by more than 120 minutes, or if your trip is rescheduled to a time that does not suit your plans, you are eligible for a full refund. This refund will typically be issued as a Cancellation Voucher.
How Refunds Are Issued?
Refunds are usually issued in the form of vouchers that are valid for 12 months. However, in some cases, monetary refunds are provided, especially if the trip was canceled by Flixbus or for other specific circumstances.
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