BlaBlaCarBus

BlaBlaCarBus Tickets And Schedules

BlaBlaCarBus routes

RoutesPrice(GBP)
Birmingham to Londonfrom£16
Leicester to Londonfrom£11
Birmingham to Bristolfrom£11
Sheffield to Londonfrom£15
London to Readingfrom£6
London to Newcastle upon Tynefrom£24
London to Oxfordfrom£6
London to Bristolfrom£18
Oxford to Londonfrom£10
London to Parisfrom£68
Liverpool to Londonfrom£27
London to Liverpoolfrom£21
London to Exeterfrom£27
Bristol to Londonfrom£14
London to Cardifffrom£19

Check out the most searched bus routes and schedules by BlaBlaCarBus passengers, including the most popular destinations and the main cities served by the company for leisure or work trips

BlaBlaCarBus onboard features

Enjoy a comfortable and convenient journey with a range of onboard features designed to make your travel experience enjoyable and stress-free. Whether you’re travelling for business or leisure, these amenities ensure you arrive refreshed and ready.

What's included

  • Bathroom
  • Extra Luggage
  • Air Conditioning
  • Extra Legroom
  • Fully Refundable
  • Bulky Luggage
  • Power Outlet

Customer Reviews

The overall sentiment toward BlaBlaCarBus is overwhelmingly negative. Key issues include poor customer service, unreliable schedules, and inadequate communication regarding delays or cancellations. Many customers experienced canceled rides without timely notification, leading to additional expenses and missed connections. The company's response often involved offering vouchers instead of refunds, which frustrated customers further. Luggage issues, including reports of theft, and unprofessional or rude staff behavior, were also significant concerns. Although a few reviews mentioned satisfactory experiences, the majority highlighted a lack of reliability and accountability, deterring future use and causing overall dissatisfaction.

Exploring Customer Experiences with BlaBlaCarBus: A Comprehensive Review

As travel options continue to expand across Europe, BlaBlaCarBus emerges as a prominent player, providing affordable transportation solutions. However, customer experiences tell a varied tale, highlighting both commendations and significant concerns. This article delves into recent traveler reviews to present a balanced view of what passengers are saying about their experiences with BlaBlaCarBus.

Key Strengths

  • Affordable Pricing: Many customers express satisfaction with the cost-effectiveness of BlaBlaCarBus, especially for long-distance travel. Users report significantly lower fares compared to other bus services.
  • Ease of Booking: Several reviews note the user-friendly nature of the app and website, making it convenient to schedule and manage trips.
  • Driver Friendliness: Positive comments about friendly and professional drivers contribute to a pleasant travel atmosphere. Instances were noted where drivers went out of their way to assist passengers, such as helping with luggage or offering bathroom breaks.
  • Comfort Features: Some passengers reported comfortable seating and amenities such as working plugs and onboard toilets, which enhanced their overall travel experience.

Notable Weaknesses

  • Punctuality Issues: A glaring recurring theme in reviews is the lack of punctuality. Many travelers report delays ranging from 30 minutes to several hours, with one passenger detailing an 11-hour delay before departure. This unpredictability often leads to missed connections and frustration.
  • Cleanliness Concerns: Complaints about bus cleanliness, including filthy toilets and unsanitary conditions, were frequently mentioned. One reviewer recounted a trip where the bus smelled unpleasant and offered little in terms of hygiene.
  • Customer Service Deficiencies: Numerous customers voiced frustration over a lack of responsive support. Instances included lost luggage incidents and booking errors where passengers reported their queries went unanswered.
  • Safety and Security Concerns: Several alarming reviews highlighted experiences of theft, including missing luggage and belongings. Some passengers expressed fears for personal safety due to their treatment by drivers and lack of accountability from BlaBlaCarBus.

Customer Anecdotes

To illustrate both positive and negative experiences, here are some anonymous customer quotes:

"The bus driver on my trip from Paris to Calais was fantastic—friendly and very helpful. The trip was on time, and I appreciated the clean bus and working toilet." - Happy Passenger

"I waited two hours for my bus from Geneva to Annecy, only to find out it was cancelled without any notice. The support team was unhelpful, and I ended up having to pay for an expensive Uber." - Frustrated Traveler

"I had a great experience overall but was disappointed with the cleanliness of the bus. It felt like they could do much better in maintaining hygiene standards." - Concerned Commuter

Insights for Potential Travelers

The mixed customer reviews on BlaBlaCarBus suggest that while the service holds promise, it also has notable areas requiring improvement. For travelers considering this option, it is advisable to:

  • Be prepared for potential delays and allow extra time for connections.
  • Check cleanliness reports and reviews for specific routes.
  • Understand that customer service may not always be readily available in case of issues.
  • Keep a backup plan in case the bus is late or cancelled.

Suggestions for Improvement

To enhance service quality, BlaBlaCarBus might consider:

  • Improving communication regarding delays and cancellations to keep passengers informed.
  • Implementing stricter cleaning protocols for buses to ensure a sanitary traveling environment.
  • Expanding customer service support, particularly during peak travel times.
  • Addressing safety concerns with clearer policies on driver accountability and passenger security.

BlaBlaCarBus Wordcloud

Bus Onboard Services

Blog post image
  • Wi-Fi: not available
  • Onboard Entertainment: not available
  • USB and Power Outlets
  • Onboard Restrooms
  • Comfortable Seats: extra legroom, seats are adjustable and reclining but there are no sleeper seats available for night-time travel​.
  • Climate Control

BlablacarBus Baggage Size

Carry-On Baggage

  • Two (2) pieces of hand luggage are allowed for free.
  • These can be placed above or below your seat​.

Checked Baggage

  • One (1) piece of hold luggage is allowed for free.
  • Weight: up to 23 kg
  • Size: total size of 200 cm (length + width + depth).

Additional hold luggage: can be purchased (up to 2 pieces per passenger)​​.

Special Luggage

  • Bicycles: Allowed in the hold as one piece of luggage, must be foldable and packed in a protective cover​.
  • Electric scooters: Not permitted.
  • Winter sports equipment: Allowed as one piece of luggage, including 1 pair of skis/snowboard and shoes​.
  • Musical instruments: 1 small instrument can replace hand luggage, or 1 large instrument can be checked as hold luggage, packed in a hard case​.
  • Prams/Strollers: Allowed for free in the hold​.
  • Wheelchairs: Must be foldable and carried in the hold​.
Blog post image

Pets Policy

No Pets Allowed.

Service Animals Exception: Must be dogs trained for specific tasks related to disabilities. Emotional support animals do not qualify.

Blog post image
Illustrative image

Disabilities and Reduced Mobility

Wheelchair Accessibility

  • Accommodations for passengers with wheelchairs.
  • Wheelchairs must be foldable, and booking 36 hours in advance is required for assistance​.

Assistance

For more information on Priority seating, bus booking, and boarding with special needs, please contact:

💬 Contact Help Center: https://support.blablacar.com/

📞 Phone: (+33) 1 70 96 86 40

🕐 From 8 a.m. to 10 p.m. Monday to Sunday.

Blog post image

Reserved Seats

  • Seat numbers are automatically assigned but passengers can pay an extra fee to select a preferred seat​.
  • Passengers booking together will be seated together​.

Bus Ticket Cancellation and Refunds

Cancellation Policy

  • Up to 30 days before departure: No cancellation fee​.
  • Between 30 and 7 days before departure: 30% cancellation fee​.
  • Between 7 days and 30 minutes before departure: 50% cancellation fee​.
  • Within 30 minutes of departure: No cancellations allowed​.
Blog post image

Refunds

Are issued in the form of a voucher valid for one year​.

💬 Contact Help Center: https://support.blablacar.com/

Blog post image

Bus Ticket Changes

Manage your Booking

✏️ Blablacarbus booking management system: https://booking.bus.blablacar.com/en-GB/booking-login

Rescheduling

  • You can modify your booking (date and time only) up to 30 minutes before departure​.
  • Any price difference will be charged or refunded as a voucher​.
Blog post image

BlablacarBus Partner Service Companies

Blog post image

---

Official Sources

Terms & Conditions: https://blog.blablacar.co.uk/blablalife/reinventing-travel/general-terms-and-conditions-of-sale-for-transport-services

Help Center: https://support.blablacar.com/hc/en-gb

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact BlaBlaCarBus, just use the most convenient channel for you!

Phone: +3 318 576 2228

Phone:BlaBlaCarBus
+3 318 576 2228

Email: dpo-france@blablacar.com

Email:BlaBlaCarBus
dpo-france@blablacar.com

Location: 84, avenue de la République, 75011 Paris, France

Website: www.blablacar.com

Website:BlaBlaCarBus
www.blablacar.com