Ecolines Europe Bus Help Centre
The Ecolines Europe Bus Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Baggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Ecolines offers a variety of onboard services depending on the route and bus type. The amenities include: Free Wi-Fi: Available on most buses, but speed and data usage may vary depending on location a......
Baggage Policy
Carry-On Baggage Each passenger is allowed one piece of carry-on baggage that must be stored under the seat or on the overhead shelf. Carry-on bags must not obstruct the aisle of the bus. Checked B......
Pet Policy
Ecolines does not allow pets onboard, except for service animals. Service Animals Guide dogs and assistance dogs are allowed free of charge. Proper documentation proving the certification of the ser......
Accessibility
Ecolines aims to accommodate passengers with limited mobility but has certain conditions: Accessibility & Assistance Informing the carrier: Passengers requiring assistance should notify Ecolines at lea......
Cancellation, Changes & Refunds
Passengers may cancel their journey under specific conditions: Cancellation deadline: At least 1.5 hours before departure. Cancellation methods: Through the Ecolines website (www.ecolines.net) und......