Vamoose Baggage Policy
Vamoose Bus provides a generous baggage policy to accommodate passengers’ travel needs. Below are the guidelines for carry-on, checked, and special baggage items.
Carry-On Baggage
- Allowance: Each passenger is allowed to bring one small carry-on item.
- Size Restrictions: The carry-on must fit in the overhead bin or under the seat.
- Aisle Safety: For safety reasons, luggage may not be placed in the aisle or at the passenger’s legs.
Checked Baggage
- Allowance: Each passenger is permitted to check up to two (2) pieces of luggage.
- Weight Limit: 50 lbs (23 kg) per bag.
- Storage: Checked luggage is stored in the luggage compartment at the bottom of the bus.
- Luggage Identification:
- Passengers are advised to tag their bags with their name and contact information.
- It is also recommended to place contact details inside the luggage in case the tag is lost.
Bulky Items & Special Equipment
Wheelchairs & Walkers
- Collapsible wheelchairs and walkers can be stored in the luggage compartment.
- Vamoose Bus will handle these items with care but is not responsible for any damages.
Bicycles
- Bicycles are not allowed unless they are foldable and properly stored in a bag.
Prohibited Items
Vamoose Bus does not allow the following items as baggage:
- Oversized or overweight luggage exceeding standard limits.
- Hazardous materials (flammable liquids, explosives, etc.).
- Packages or bags sent without a passenger (Vamoose Bus does not operate a package delivery service).
Lost & Found Policy
- Luggage left on the bus will be placed in the Lost & Found department.
- If you leave an item behind, fill out the Lost & Found form available on the Vamoose Bus Contact Us page.
- If your item is found, you will be notified by email, and you must pick it up from the NYC headquarters within 10 days.
- If you prefer to have your item shipped, you will be responsible for shipping & handling fees.
- Items left unclaimed for more than 10 days may be donated or discarded.
For additional questions about luggage restrictions, contact Vamoose Bus Customer Service:
Call: (212) 695-6766 (NYC) - (301) 718-0036 (Washington, D.C. Area)
Email: support@vamoosebus.com