Turistar Help Center
The Turistar Help Center was carefully created so you can find all the answers you need about: Onboard Services, Luggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Turistar offers an exceptional travel experience through various bus classes, each designed to meet different passenger needs: Turistar Lujo: Comfortable reclining seats ......
Luggage Policy
To ensure comfort and safety, Turistar applies the following luggage guidelines: Passengers may bring one carry-on bag and document holder onboard. Carry-on luggage must fit easily i......
Pet Policy
Turistar has specific guidelines for passengers traveling with pets: Only small pets weighing up to 10 kg are permitted, and they must travel in suitable, secure carriers. The combin......
Accessibility
Turistar prioritizes accessibility and inclusiveness for all passengers: Wheelchair-accessible buses available on selected routes by advance reservation. Preference is given to indiv......
Cancellation, Changes & Refunds
For a hassle-free journey, please familiarize yourself with Turistar's cancellation and refund policies: Cancellations made over 60 minutes before departure will be eligible for a refund ......