Gontijo Help Center
The Gontijo Help Center was carefully created so you can find all the answers you need about: Onboard Services, Luggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Gontijo offers various classes of buses to ensure an enjoyable travel experience. The company provides distinct amenities according to the bus class selected: Executive Class: Comfortable reclining ......
Luggage Policy
Gontijo passengers should comply with the following luggage guidelines for a safe and comfortable journey: Allowances: Each ticket entitles the passenger to transport up to 30 kilograms of luggage i......
Pet Policy
For passengers traveling with pets, Gontijo enforces the following guidelines: Travel Duration: Pets are only permitted on routes with a maximum duration of 8 hours. Seat Purchase: Passengers must......
Accessibility
Gontijo prioritizes inclusive travel. The following accessibility features are available to passengers with special needs or reduced mobility: Wheelchair lift availability on designated buses equippe......
Cancellation, Changes & Refunds
Gontijo’s cancellation, change, and refund policies are as follows: Cancellations and Refunds: Cancellation requests made up to 3 hours before departure time are eligible for a full refund or a tick......