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Gontijo Help Center

The Gontijo Help Center was carefully created so you can find all the answers you need about: Onboard Services, Luggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.

  • Onboard Services

    Gontijo offers various classes of buses to ensure an enjoyable travel experience. The company provides distinct amenities according to the bus class selected: Executive Class: Comfortable reclining ......

    Gontijo Onboard Services

  • Luggage Policy

    Gontijo passengers should comply with the following luggage guidelines for a safe and comfortable journey: Allowances: Each ticket entitles the passenger to transport up to 30 kilograms of luggage i......

    Gontijo Luggage Policy

  • Pet Policy

    For passengers traveling with pets, Gontijo enforces the following guidelines: Travel Duration: Pets are only permitted on routes with a maximum duration of 8 hours. Seat Purchase: Passengers must......

    Gontijo Pet Policy

  • Accessibility

    Gontijo prioritizes inclusive travel. The following accessibility features are available to passengers with special needs or reduced mobility: Wheelchair lift availability on designated buses equippe......

    Gontijo Accessibility

  • Cancellation, Changes & Refunds

    Gontijo’s cancellation, change, and refund policies are as follows: Cancellations and Refunds: Cancellation requests made up to 3 hours before departure time are eligible for a full refund or a tick......

    Gontijo Cancellation, Changes & Refunds