Flixbus Cancellation, Changes & Refunds
North America Policies
United States, Canada and Mexico tickets policy.
Involuntary Cancellations (by Flixbus)
- Option to reschedule at no cost or request a refund.
- Refunds issued as a voucher or monetary refund, depending on payment method.
- Refunds cover the full ticket fare and any fees paid.
Voluntary Cancellations (by Passenger)
- Must be made at least 15 minutes before departure.
- Cancellations can only be done online or at physical ticket sale locations (e.g., bus terminals or ticket offices).
- Refunds in the form of a voucher, amount varies based on timing. Valid for 12 months from the date of issue.
IMPORTANT: If a trip is delayed bymore than 120 minutes or rescheduledbymore than 120 minutes, a full refund in the form of a Cancellation Voucher will be issued.
No Refunds (all fares and fees)
- If don't cancel or reschedule 15 minutes before departure.
- If the passenger is removed from the bus for violating terms.
For more information on Cancelation Policies.
Bus Ticket Changes
Rescheduling
- Allowed up to 15 minutes before departure.
- Online or at physical ticket points of sale (e.g., bus terminals, ticket offices). Bus drivers and Customer Service representatives cannot modify ticket reservations.
- Original ticket canceled, and a new one issued (the value is partially or fully refunded, depending on the rescheduling).
- Any fare difference must be paid by the passenger (If it is cheaper, the remaining balance is issued as a voucher).
Unused Tickets
No refunds or credits if not rescheduled or canceled 15 minutes prior to departure.
Ticket Changes Service Fees
- Non-refundable in cases of voluntary cancellations or rescheduling.
- Additional fees may apply for rescheduling at physical ticket offices.
Europe Policies
Germany, France, Italy, Spain, Netherlands, Denmark, Switzerland, Croatia, Norway, Sweden, Portugal, Czech Republic, Hungary, Poland, Belgium, Austria, and UK tickets policy.
Cancellation Policy
Involuntary Cancellations (by Flixbus)
If your trip is canceled or significantly delayed, there are two options:
- Reschedule: Reschedule your trip at no additional cost.
- Refund: Request a refund, which will be issued either as a monetary refund (depending on your original payment method) or as a voucher that can be used for future bookings.
- Full Refund Coverage: Refunds cover the total ticket fare, including any extra fees you may have paid.
Voluntary Cancellations (by Passenger)
Passengers are allowed to cancel their tickets voluntarily:
🌐 Tickets Cancelation:https://shop.global.flixbus.com/rebooking/login
- Timing: Cancellations must be made at least 15 minutes before the scheduled departure.
- Cancellation Process: Cancellations can be completed online through the “Manage My Booking” section, or at physical ticket sale locations such as bus terminals or ticket offices.
- Refund Type: Refunds for voluntary cancellations are typically issued in the form of a voucher. The value of the voucher depends on how far in advance you cancel your ticket:
| Time Before Departure | Voucher Value |
|---|---|
| 30 days or more | 100% refund |
| 7 to 29 days | 75% refund |
| 2 to 6 days | 50% refund |
| Less than 2 days | 25% refund |
- Voucher Validity: Refund vouchers are valid for 12 months from the date of issue, allowing flexibility for future bookings.
No Refunds and Unused Tickets
If you fail to cancel or reschedule your ticket at least 15 minutes before the departure, the ticket will be considered unused, and no refund or credit will be provided.
Fees for Cancellations and Rescheduling
When you voluntarily cancel or change your ticket, fees may apply depending on the timing and method of the transaction.
Fees Based on Time of Cancellation
| Time Before Departure | Cancellation Fee | Refund Amount |
|---|---|---|
| 30+ days | No fee | 100% refund |
| 7 to 29 days | 25% fee | 75% refund |
| 2 to 6 days | 50% fee | 50% refund |
| Less than 2 days | 75% fee | 25% refund |
Rescheduling Fees
- Online Changes: Fees may vary depending on the route and changes but are generally lower than at physical ticket offices.
- Physical Ticket Office Rescheduling: Additional service fees may apply when rescheduling at a bus terminal or physical ticket office.
- Cost of Rescheduling: If the new trip is more expensive, you will need to pay the difference. If the new trip is cheaper, the remaining balance will be issued as a voucher for future use.
Service Fees
- Non-Refundable: Booking fees and service fees are non-refundable in cases of voluntary cancellations or rescheduling.
- Physical Ticket Office Rescheduling: Service fees may apply for any changes made at ticket offices, making online changes more cost-effective.
Refunds for Delays or Cancellations Over 120 Minutes
In the event your bus is delayed by more than 120 minutes, or if your trip is rescheduled to a time that does not suit your plans, you are eligible for a full refund. This refund will typically be issued as a Cancellation Voucher.
How Refunds Are Issued?
Refunds are usually issued in the form of vouchers that are valid for 12 months. However, in some cases, monetary refunds are provided, especially if the trip was canceled by Flixbus or for other specific circumstances.