Amtrak - Acela Cancellation and Refunds

Involuntary Cancellations

  • If the service is canceled by the company, passengers can reschedule at no extra cost or request a refund.
  • The refund is provided as a voucher or monetary refund depending on the original payment method.

Voluntary Cancellations

  • Must be done at least 15 minutes priorto departure.
  • Refunds are issued as vouchers and depend on the timing of the cancellation.
  • No refunds if cancellations are not made at least 15 minutes before departure.

Ticket Changes

  • Rescheduling is allowed up to 15 minutes before departure, online or at designated ticket offices.
  • Passengers may need to pay any difference in fares when changing their tickets.

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