Amtrak - Acela Cancellation and Refunds
Involuntary Cancellations
- If the service is canceled by the company, passengers can reschedule at no extra cost or request a refund.
- The refund is provided as a voucher or monetary refund depending on the original payment method.
Voluntary Cancellations
- Must be done at least 15 minutes priorto departure.
- Refunds are issued as vouchers and depend on the timing of the cancellation.
- No refunds if cancellations are not made at least 15 minutes before departure.
Ticket Changes
- Rescheduling is allowed up to 15 minutes before departure, online or at designated ticket offices.
- Passengers may need to pay any difference in fares when changing their tickets.