Amtrak - Acela Help Center
The Amtrak - Acela Help Center was carefully created so you can find all the answers you need about: Top Tips to Save, Onboard Services, Baggage Size and etc. If you can't find what you're looking for, don't hesitate to contact us.
Top Tips to Save
Want to travel on Acela without spending a fortune? Here’s how to save big on your Acela journey while still enjoying a comfortable experience.Book Early for Lowest FaresThe key to getting cheap Acela......
Onboard Services
https://youtu.be/TPO0HQWnFf0?si=has3Nq4xe0Q-HyQ5 Wi-Fi: Free onboard Wi-Fi with limited data. USB and Power Outlets: Available at each seat. Restrooms: Onboard restrooms available for passenge......
Baggage Size
Carry-On BaggageOne carry-on item and one personal item per passenger. Weight & Size: Personal item: Max 25 lbs (12 kg), dimensions 14 x 11 x 7 inches. Carry-on item: Max 50 lbs (23 kg), dimension......
Pet Policy
Pets: Only dogs and cats are permitted to travel as pets.Pet Travel Requirements Fee applies. Must travel in a pet carrier that fits under the seat. Maximum weight (with carrier): 20 lbs Service......
Disabilities and Reduced Mobility
Wheelchair Accessibility: Two spaces are available for wheelchairs. Maximum dimensions: 30 x 48 inches, with a weight limit of 600 lbs. Priority Boarding: Available at select stations for passenge......
Reserved Seats
Business Class: Reserved seating with extra legroom and complimentary beverage. First Class: Includes premium seating, complimentary meals, and access to station lounges. Seat selection is offere......
Cancellation and Refunds
Involuntary Cancellations If the service is canceled by the company, passengers can reschedule at no extra cost or request a refund. The refund is provided as a voucher or monetary refund dependin......
Route Highlights
Boston, Massachusetts Station: Boston - South Station. Highlights: Walk the Freedom Trail and explore historical sites such as the Old State House and Quincy Market. Visit Harvard Square and experi......