Go Buses

Go Buses Bus Tickets And Schedules

Go Buses bus routes

RoutesPrice(USD)
Fairfax to New Yorkfrom$37
New York to Chantillyfrom$34
New York to Woodbridgefrom$39
Rockland to New Yorkfrom$34
New York to Arlingtonfrom$36
New York to Bostonfrom$41
Providence to Massapequafrom$29
New York to Middleboroughfrom$25
Boston to Wilmingtonfrom$67
Boston to New Yorkfrom$43
New York to Bethesdafrom$43
Chantilly to New Yorkfrom$39
Springfield to New Yorkfrom$42
New Brunswick to Chantillyfrom$34
Chantilly to New Brunswickfrom$39

Check out the most searched bus routes and schedules by Go Buses passengers, including the most popular destinations and the main cities served by the company for leisure or work trips

Go Buses onboard features

Enjoy a comfortable and convenient journey with a range of onboard features designed to make your travel experience enjoyable and stress-free. Whether you’re traveling for business or leisure, these amenities ensure you arrive refreshed and ready.

What's included

  • Air Conditioning
  • WiFi
  • Standard Seat
  • Power Outlet
  • Free Water
  • Bathroom

Go Buses Help Center

The Go Buses Help Center was carefully created so you can find all the answers you need about: Onboard Services, Baggage Policy, Pet Policy and etc.

  • Go Buses Onboard Services

    When you travel with Go Buses, you can expect a comfortable and convenient ride with various onboard amenities designed to make your journey smooth and enjoyable. Below is a detailed list of available......

  • Go Buses Baggage Policy

    Go Buses allows passengers to bring both carry-on and checked luggage, with specific restrictions on size, weight, and contents. Below is a complete guide to the Go Buses baggage policy, ensuring you ......

  • Go Buses Pet Policy

    Go Buses has a strict no-pet policy, with the exception of ADA-compliant service animals. Below is a complete guide to the pet policy, including guidelines for service animals and important restrictio......

  • Go Buses Accessibility

    Go Buses is committed to providing accessible transportation for passengers with disabilities and reduced mobility. This guide outlines the policies, available accommodations, and important details to......

  • Go Buses Cancellation, Changes & Refunds

    Go Buses has a structured policy for ticket cancellations, changes, and refunds, depending on where and how the ticket was purchased. Below is a detailed guide to help you understand your options.Gene......

Go Buses Reviews

GO Buses services: What to expect?

GO Buses services: What to expect?

The sentiment toward Go Buses is mixed, with experiences ranging from positive to negative. Common positive themes include praise for specific drivers who go above and beyond to assist passengers, punctuality, and comfortable rides. However, many negative reviews highlight issues such as poor communication in service disruptions, delays, lack of customer service support, inconsistent refund policies, and unreliability regarding schedule and maintenance. Cleanliness and customer service are noted as inconsistent, with some praising while others pointing out issues. Overall, Go Buses seem to provide satisfactory service for some customers, but recurring complaints suggest there is ample room for improvement.

Exploring Customer Experiences with Go Buses: A Mixed Bag of Reviews

The journey with Go Buses has been met with a variety of experiences by passengers, reflecting both commendable service and areas in dire need of improvement. An array of recent reviews sheds light on how travelers perceive aspects such as driver friendliness, booking ease, cleanliness, and punctuality, providing a rounded understanding of what one might expect when traveling with the company.

Key Strengths

Many travelers voiced their satisfaction regarding several highlighted aspects:

  • Driver Friendliness: Multiple passengers praised drivers for their kindness and professionalism. One customer wrote about a driver, Muhammed, who stopped to let them board despite running late, stating, “Thanks so much for your service. We need more people like you!”
  • Booking Process: The booking experience often received favorable mentions, with passengers appreciating the ease of purchasing tickets online and the ability to amend bookings swiftly, as noted by a traveler who managed to change their bus time to accommodate forgotten plans.
  • Affordability: Travelers frequently noted the reasonable pricing compared to other transport options. One review succinctly stated, “Excellent service, punctuality and driving.”
  • Cleanliness: Some buses were remarked upon for their cleanliness, with one passenger mentioning, “The bus was very comfortable and quiet,” noting the cleanliness of both seats and bathrooms on their trip from NYC to Virginia.

Recurring Issues

Despite several positive aspects, a consistent theme among reviews pointed to significant issues:

  • Punctuality Problems: Numerous passengers expressed frustration over delays, with one individual recounting a 90-minute wait for a replacement bus after a breakdown, declaring they would “never use the service again.”
  • Cleanliness Concerns: Reviews also brought up complaints regarding the cleanliness of certain buses and terminals. Descriptions of used masks found between seats and dirty restrooms fuel frustration, highlighting that cleanliness standards vary.
  • Communication Gaps: Issues with lack of communication from drivers during delays were noted frequently, with one customer citing, “There was almost no communication from the driver about what was happening.” Expectations for updates during uncomfortable situations were higher than met.
  • Customer Service Deficiencies: Several reviews reflected dissatisfaction with customer service responsiveness. A customer lamented, “My attempts to contact your customer service department during and after the incident were met with complete silence.”

Customer Anecdotes

Customer stories provide valuable insights into the Go Buses experience:

“After purchasing a ticket to go to Mississauga on a Friday night, the driver simply said he wasn’t taking any more passengers, forcing me to take an Uber. Absolutely disgusting treatment.” - Unsatisfied customer
“I had a fantastic experience on my trip from Virginia to NYC, with the driver making sure everyone felt safe and comfortable, despite the rain and traffic.” - Happy passenger
“The entire bus service felt chaotic. I arrived in the snow and was left outside for 20 minutes with no indication of when the bus might arrive.” - Disappointed traveler

Final Insights

Customer feedback paints a complex picture of Go Buses. While many riders appreciate the affordability, booking ease, and friendly drivers, notable issues with punctuality, cleanliness, and communication remain concerning. As the need for reliable public transport grows, Go Buses could significantly enhance its service quality by addressing these recurring concerns:

  • Improving communication during delays to enhance passenger confidence.
  • Regular maintenance checks to minimize bus breakdowns and ensure timely departures.
  • Implementing consistent cleanliness standards across all routes to meet customer expectations.
  • Bolstering customer service responsiveness to foster a better relationship with travelers.

Travelers considering Go Buses should be prepared for a challenging experience but might still find the company fulfills certain needs effectively, especially in terms of cost and driver attentiveness.

Go Buses Wordcloud

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Go Buses, just use the most convenient channel for you!

Phone: 855 888 7160

Phone:Go Buses
855 888 7160

Email: gobuses@facebook.com

Email:Go Buses
gobuses@facebook.com

Website: www.gobuses.com

Website:Go Buses
www.gobuses.com