ADO Ecobus Express Bus Tickets And Schedules

Bus Onboard Services

• Seats: 40 memory seats with more space.
• Wi-Fi: Free onboard Wi-Fi.
• Entertainment: Individual audio channels available.
• Restrooms: Independent onboard restroom for passenger use.
• Climate Control: Air conditioning to maintain comfort.
• Power: Electrical connections and USB inputs available.
• Complimentary Drink: Included with each journey.

Luggage Policy

Carry-on Baggage

• 2 small hand luggage pieces allowed in the cabin. Must fit in overhead compartments or under seats.
• No wheeled baggage allowed inside the cabin.

Checked Baggage

• Up to 25 kg free of charge.
• Excess weight incurs a $5 MXN fee per kg.

Pets Policy

Pets Allowed

• Only domestic pets are allowed, and they must travel in the luggage compartment in rigid carriers.
• Brachycephalic (short-nosed) pets are prohibited from traveling due to safety concerns.
• Maximum travel duration for pets in the luggage compartment is 8 hours.

Service Animals

• Only guide dogs and service animals are allowed in the bus cabin, with proper documentation required.
• Must wear a harness and have a certified vaccination card and medical certificate.

Disabilities and Reduced Mobility

• Support for Disabled Travelers:
  • Guide dogs and service animals are allowed, with specific documentation required.
  • Boarding and seating assistance are provided.
  • Wheelchairs are stored in the luggage compartment.

Reserved Seats

• Preferential Seating: Available for purchase with a 10% discount for early purchases.
• Seat Transfer: Seat transfers are allowed up to 60 minutes before departure. Any additional charges must be covered.

Bus Ticket Cancellation and Refunds

Voluntary Cancellations

• Cancellations are allowed up to 60 minutes before departure.
• Refunds are processed through "Saldo Max."
• Promotional tickets (e.g., Early Purchase, Advance Purchase) are non-refundable due to discounted fares.

Stranded Passenger Policy

• If you arrive late (up to 60 minutes), a 50% discount on the next available trip can be requested by showing your original ticket and ID.

Bus Ticket Changes

• Tickets can be transferred up to 60 minutes before departure.
• Name changes are not allowed on tickets.
• Tickets purchased under a promotion or discounted fare will lose benefits upon transfer.

Official Sources

Official Website: ado.com.mx

Customer Service: Contact HOLA service for more assistance via email at solucioneshola@ado.com.mx or through chat at hola.ado.com.mx.