Transdev UK Accessibility

Transdev is committed to providing accessible and inclusive transport for passengers with disabilities and reduced mobility. Below is a breakdown of the services, policies, and assistance available to ensure a comfortable journey.

How to Request Assistance?

Visit local bus terminals or ticket offices for in-person assistance.

For accessibility requests, Transdev offers multiple contact options:

• Check the Transdev Accessibility Page
• Access Transdev Customer Service
• ✉️ customer.services@transdevbus.co.uk
• 📞 014 22 553 576
  

Wheelchair and Mobility Aid Accessibility

• Most Transdev buses are low-floor, step-free, and wheelchair accessible.
• Dedicated wheelchair spaces are available on most routes.
• Boarding Ramps/Lifts: Available on many services for easy access.
• Weight and Size Limits:
  • Standard wheelchairs and mobility aids are permitted.
  • Passengers using large electric wheelchairs or scooters should check with Transdev in advance to ensure compatibility.
• Securement Requirements: Wheelchairs must be safely secured in designated areas.

Booking Assistance and Advance Notification

• Advance Booking: While not required, passengers with mobility needs are encouraged to inform Transdev at least 36 hours before departure to ensure accommodations.
• Wheelchair Users: Recommended to notify the company 7 days in advance if a wheelchair space is required in the passenger area.
• Contact Support: For assistance, visit the Transdev Accessibility Page.

Priority Seating for Passengers with Disabilities

• Priority seating is available at the front of the bus for passengers with disabilities, reduced mobility, or other medical conditions.
• These seats are clearly marked and should be offered to passengers in need.
• Passengers with hidden disabilities can use Journey Assistance Cards to inform the driver discreetly.

Assistance Cards by Service Route

How to Use Assistance Cards?

Suitable for passengers with hidden disabilities, hearing impairments, mobility issues, or anxiety disorders.

Print the assistance card and show it to the driver when boarding.

The card allows passengers to discreetly request assistance.

Assistance Dogs and Service Animals

• Guide dogs and assistance dogs are welcome onboard all Transdev buses.
• No additional charge for service animals.
• Passengers may be required to show certification for their assistance dog.

❌ Emotional support animals are not permitted.

Bus Stop and Terminal Accessibility

• Many bus stops and terminals are wheelchair accessible, but some locations may have limited accessibility due to local infrastructure.
• Passengers requiring assistance at the bus stop should inform Transdev staff in advance.

Companion Travel for Assistance

• Passengers with disabilities who require a travel companion may be eligible for free companion travel.
• Proof of necessity (such as an official disability document) may be required.

Accessible Routes and Services

FLYER (Leeds Bradford Airport – Bradford – Harrogate – Leeds)

• Fully wheelchair accessible.
• Extra luggage space for mobility aids.
• Advance booking recommended for wheelchair users.

The 36 (Ripon – Harrogate – Leeds)

• Luxury double-decker buses with designated wheelchair spaces.
• Low-floor access and priority seating available.

Coastliner (Leeds – York – Scarborough / Whitby / Filey)

• Long-distance service with wheelchair access on most buses.
• Limited accessible bus stops in rural areas; check availability in advance.

Cityzap (Leeds – York)

• Step-free access and priority seating.
• Real-time tracking for planning accessible journeys.

Local Services (Team Pennine, Burnley, Blackburn, and others)

• Low-floor buses available, but accessibility may vary by route.
• Check individual services for wheelchair space availability.